Delighted vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

Any size organization that wants to collect, analyze & distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.9 / 5
(23)
Read All Reviews

4.4 / 5
(2342)
Read All Reviews

Ease of Use


4.9 / 5


  • "I love how simple and intuitive Delighted is. I easily figured out how to create and launch my first NPS campaign in less than 5 minutes."

  • "Easy to use, very helpful staff. Does one thing, and does it perfectly."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.9 / 5



4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.6 / 5



4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.5 / 5



4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Screenshots

View 5 screenshots 161692 thumb
View 5 screenshots 199521 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs Delighted

Delighted vs Zendesk

Share

Share Your Comparison of
Zendesk vs Delighted