Hotjar vs SmileBack

Starting Price

$29.00/month

$83.00/month

Best For

Startups, SMBs, SMEs - Digital Marketers, CRO specialists, Web designers, Web developers, UX specialists

Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

Rating


4.5 / 5
(248)


5 / 5
(26)

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • close Complaint Monitoring
  • check Feedback Collection
  • check Survey Management
  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • close Complaint Monitoring
  • check Feedback Collection
  • close Survey Management

Screenshots

View 5 screenshots 128828 thumb
View 5 screenshots 127450 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Hotjar vs SmileBack

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