Heedbook vs Nicereply

Starting Price

$30.00/one-time/user

$49.00/month

Best For

HeedBook can be used everywhere there is a client interaction. Our service is priceless tool for all companies which always look for better ways to foster solid relationships with clients.

Every company which is focused on delivering a great customer experience.

Rating


5 / 5
(1)

4.7 / 5
(258)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5



4.7 / 5


  • "What I like most about the software is the ease of use which is very important to me as a user."

  • "The ease of use for the software is great. It is so easy to use, especially when you are writing an email to a customer."

Customer Support


5 / 5



4.7 / 5


  • "The analytical data it provides helps coach and improve employees ability to offer great customer service."

  • "Our company found good benefits with the ability to add a rating link to the bottom of outgoing customer service emails."

Features & Functionality


5 / 5



4.6 / 5


  • "I like the simplicity of Nicereply. Our customers are motivated to leave a feedback because it's so simple and fun."

  • "How simple and easy it is to navigate. Nicereply is a great way to see how I am engaging with the people I'm helping."

Value for Money


5 / 5



4.7 / 5


Product Features

  • check 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • close Complaint Monitoring
  • close Feedback Collection
  • close Survey Management
  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • check Complaint Monitoring
  • check Feedback Collection
  • check Survey Management

Screenshots

View 5 screenshots 93379 thumb
View 5 screenshots 46363 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Heedbook vs Nicereply

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