Enquire vs SmileBack vs Zendesk

Starting Price

$9.99/month

$83.00/month

$5.00/month/user

Best For

Enquire was built exclusively for Shopify and Shopify Plus merchants.

Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


5 / 5
(2)


5 / 5
(26)


4.5 / 5
(2106)

Ideal number of Users

1 - 9

1 - 999

1 - 1000+

Ease of Use


5 / 5

5 / 5

4.5 / 5

Customer Support


5 / 5

5 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

4 / 5

Product Features

  • check 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • check Complaint Monitoring
  • check Feedback Collection
  • check Survey Management
  • close 360 Degree Feedback
  • check Analytics
  • close Call Reporting
  • close Complaint Monitoring
  • check Feedback Collection
  • close Survey Management
  • check 360 Degree Feedback
  • check Analytics
  • check Call Reporting
  • check Complaint Monitoring
  • check Feedback Collection
  • check Survey Management

Screenshots

View 5 screenshots 155963 thumb
View 5 screenshots 127450 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Enquire vs SmileBack vs Zendesk

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