SurveyLegend vs SmileBack

Starting Price

$19.00/month/user

$83.00/month

Best For

SurveyLegend can be used by companies of all sizes, including start-up organizations.

Our customers are users of help desks, this includes outsourced help desks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.

Ideal number of Users

1 - 1000+

1 - 999

Rating


4.6 / 5
(267)
Read All Reviews

4.9 / 5
(31)
Read All Reviews

Ease of Use


4.7 / 5


  • "It looks very appealing, is easy to use, kids love the looks and you can add nice features such as images or lots of questions, sections, etc."

  • "The team is so helpful and responded very quickly. The tool has a great interface and is easy to use."


5 / 5


Customer Support


4.5 / 5


  • "SurveyLegend layout is user friendly and the customer service reps are very helpful."

  • "The Customer support on the other hand is excellent. I am really impressed how they helped me with a misunderstanding and solved my problem."


4.8 / 5


Features & Functionality


4.4 / 5


  • "I like the usability of the software. It was super easy to set up and I liked that I could integrate it into my website."

  • "I was thrilled when the survey responses started coming in and I saw the very clear graphics of the responses."


4.7 / 5


  • "E-mails that are sent to clients are very easy to understand with a simple Green - Yellow - Red emoji interface."

  • "Smileback has breathed new life into our customer satisfaction, making it quick and easy to gather data."

Value for Money


4.3 / 5


  • "The software is really user-friendly, I didn't even contacted the customer service as it was so easy and yeah its totally worth of money."

  • "Features & Functionality is good. Value of money is a little expensive."


4.7 / 5


Product Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Screenshots

View 5 screenshots 56862 thumb
View 5 screenshots 215391 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SurveyLegend vs SmileBack

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