# 2022 Capterra Shortlist for Customer Satisfaction | Capterra

> Discover the highest-rated & most popular Customer Satisfaction Software of 2022. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-satisfaction-software/shortlist

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# 2022 Capterra Shortlist for Customer Satisfaction

-   [All Products](https://www.capterra.com/customer-satisfaction-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-satisfaction-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/253516/SurveyMonkey/)

## [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

[4.6 (10451)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)[View all reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

[](https://www.capterra.com/p/253516/SurveyMonkey/)

Improve customer satisfaction with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with 200+ integrations

Overall Score

97/100

Popularity: 50/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.5

Value for Money

4.4

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

18/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/137289/Typeform/)

## [Typeform](https://www.capterra.com/p/137289/Typeform/)

[4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)[View all reviews](https://www.capterra.com/p/137289/Typeform/reviews/)

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Overall Score

91/100

Popularity: 43/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

12/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/72549/Alchemer/)

## [Alchemer](https://www.capterra.com/p/72549/Alchemer/)

[4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/)[View all reviews](https://www.capterra.com/p/72549/Alchemer/reviews/)

Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.

Overall Score

81/100

Popularity: 35/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.1

Value for Money

3.9

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

14/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164542/playvox/)

## [Playvox](https://www.capterra.com/p/164542/playvox/)

[4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/)[View all reviews](https://www.capterra.com/p/164542/playvox/reviews/)

[](https://www.capterra.com/p/164542/playvox/)

Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction.

Overall Score

77/100

Popularity: 28/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.7

Value for Money

4.7

Paid plans start at

Not provided by the vendor

Category Features

13/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/168823/SurveySparrow/)

## [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/)

[4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/)[View all reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/)

[](https://www.capterra.com/p/168823/SurveySparrow/)

SurveySparrow enhances customer satisfaction by turning feedback into actionable insights, improving experiences, and driving loyalty.

Overall Score

76/100

Popularity: 30/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.3

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

16/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156752/SurveyLegend/)

## [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)

[4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)[View all reviews](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer satisfaction.

Overall Score

71/100

Popularity: 24/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.3

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

17/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/152924/Customer-Frontlines/)

## [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)[View all reviews](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

[](https://www.capterra.com/p/152924/Customer-Frontlines/)

Drive customer satisfaction by gathering real-time feedback on the leading Customer Experience management platform.

Overall Score

69/100

Popularity: 23/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$1500.00Per Year

Free Trial

Free Version

Category Features

15/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/137773/Zonka-Feedback/)

## [Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

[4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/)[View all reviews](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/)

[](https://www.capterra.com/p/137773/Zonka-Feedback/)

Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS.

Overall Score

64/100

Popularity: 16/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.7

Value for Money

4.9

Paid plans start at

$199.00Per Month

Free Trial

Free Version

Category Features

16/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/153472/Startquestion/)

## [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)[View all reviews](https://www.capterra.com/p/153472/Startquestion/reviews/)

[](https://www.capterra.com/p/153472/Startquestion/)

The Software with a Service platform to measure & improve Customer Satisfaction with AI insights, NPS tracking & close-the-loop tools.

Overall Score

61/100

Popularity: 11/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.9

Features

4.6

Value for Money

4.7

Paid plans start at

Not provided by the vendor

Category Features

17/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/57112/SmartSurvey/)

## [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)

[4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/)[View all reviews](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

[](https://www.capterra.com/p/57112/SmartSurvey/)

Enhance employee experience with SmartSurvey—collect feedback, track eNPS, and drive engagement with secure, GDPR-compliant tools.

Overall Score

58/100

Popularity: 10/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

17/24

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Satisfaction Software](https://www.capterra.com/customer-satisfaction-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:September 27, 2022