Customer Service Research

From infographics to pricing guides, eBooks to comparisons, the resources below will help you find the perfect customer service software.

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Sep 26, 2017

The 20 most user-friendly help desk solutions based on usability testing, customer services offered, and customer review ratings.

Sep 26, 2017

The 20 most affordable help desk solutions based on cost, features offered for that cost, and customer review ratings.

Aug 31, 2017

The 20 most affordable call center solutions based on cost, features offered for that cost, and customer review ratings.

Aug 23, 2016

Not sure what features to look for in Help Desk software? Use this guide to learn about popular Help Desk software functionality.

Jul 13, 2015

This infographic showcases the data from Capterra's help desk user research report, showing how this software is found and used.

Apr 30, 2015

Capterra surveyed users of help desk systems to learn how people buy and use this software. The results are surprising.

Apr 15, 2015

Not sure how much a help desk system is? Use this pricing guide to see how much help desk software costs and to compare prices for top systems.

Apr 15, 2015

An infographic of the most popular help desk software options based on their total number of customers, active users, and online presence.

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