Customer Service Software

Find the best Customer Service Software for your business. Compare product reviews and features to build your list.

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Better than a help desk, Front enables you to manage all your customers messages from one platform, and respond to any communication channel they used to reach out (email, chat, social media, SMS). If you have team email accounts like support@, info@, etc., you're likely worried about dropping the ball or duplicating work. Work better together as a team with more accountability and transparency using message assignments, collision detection, automations, and respond 2-3x faster to customers. Learn more about Front

Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel. Learn more about Front

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. Learn more about TeamSupport

Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. Learn more about TeamSupport

Salesforce

by Salesforce Service Cloud

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce

Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. Learn more about Giva

The Apple MAC of customer service. Learn more about Giva

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk

A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk

SysAid

by SysAid Technologies

Dramatically improve Customer Service with a tried-and-true IT help desk solution that gives you vital tools to assist customers and succeed. SysAid can be implemented fast and training support agents can be done in a day. Our easy to use ticketing system facilitates over 82M ticketing a year, helping to make interactions with customers timely, effective and easier. SysAid gives you the flexibility you need to configure workflows that will quickly enhance your customer support teams abilities. Learn more about SysAid

Offered in cloud & on-premise, SysAid combines all the essentials, so you can excel with all your Customer Service activities. Learn more about SysAid

The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

Heymarket is business text messaging for your team. Customers never have to install an app and receive normal SMS and Facebook messages. Your team can read and reply to messages from Heymarket Web on their computers, the native iOS app (featured by Apple), or Android app. Agent productivity features including assignments, reminders, private comments, and templates. Managers get administrative features like reports, integrations, custom fields, and an API. Learn more about Heymarket

Business SMS for support, operation, & sales. Contacts never has to install an app, your team gets business grade features. Learn more about Heymarket

Aspect Unified IP brings all contact center options together, simplifying omni-channel interactions across voice, email, chat, SMS, IM and social. The solution offers multi-session contact handling and tight integration with industry leading CRM applications, helping you effectively manage and deliver differentiated customer experiences that make your company easier to do business with. Ideal for 75+ agents. Learn more about Aspect Unified IP

Aspect Unified IP is a complete omni-channel software platform for contact centers of 75+ agents. Learn more about Aspect Unified IP

LivePerson is a chat and messaging platform that makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans, bots and AI, at scale, and create a convenient, deeply personal relationship a conversational relationship with their millions of consumers. Learn more about LiveEngage

LivePerson is a chat and messaging platform that makes life easier by transforming how people communicate with brands. Learn more about LiveEngage

PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. Learn more about Tracker

Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. Learn more about Tracker

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. Learn more about ManageEngine SupportCenter Plus

Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support Learn more about ManageEngine SupportCenter Plus

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise

Dixa is a cloud-based personal customer service platform for real-time conversations. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat from one screen. Get real-time performance stats for wall displays, intelligent routing across all channels, automations, callback and much more. Take the tour on our website, try for free or schedule a demo to see how Dixa can enhance your agent & customer experience! Learn more about Dixa

Dixa is a cloud-based, multichannel customer service platform that enables you to deliver personal support across voice, email & chat. Learn more about Dixa

Cayzu is the #1 CUSTOMER SUPPORT SOFTWARE FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu

Cayzu is the #1 solution for HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

Lithium Social Media Management is a social media response tool that empowers brands to manage the explosion of social customer service inquiries without sacrificing quality. It enables customers to provide private and trusted customer care regardless of channel, with powerful real-time insights that include Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data. Combined with Social Publishing for marketing teams, Lithium Social Media Management ensures one view of the customer Learn more about Lithium Social Media Management

Lithium Social Media Management is a social response tool that empowers brands to manage social customer service inquiries at scale. Learn more about Lithium Social Media Management

Through Helpshifts streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly. To learn more, visit https://www.helpshift.com Learn more about Helpshift

Helpshift is the industry leading customer service automation platform. Learn more about Helpshift

LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent

Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Learn more about bpm'online service

Intelligent service management platform to accelerate service delivery and customer delight Learn more about bpm'online service

Increase your support team's efficiency with Avochato's convenient text messaging software. Integrates with Salesforce, Desk, & Slack. Provide faster responses to customers and save time by handling simultaneous customer support requests through SMS. Customers love it because they don't have to wait on hold. Your team loves it because they can handle more queries more easily. Surprise and delight your customers by using their favorite channel for communicating with family, friends ... and you! Learn more about Avochato

Avochato is the text messaging solution of choice for customer support teams. Learn more about Avochato

monday.com

by monday (formerly dapulse)

monday.com is a visual tool that will help you track leads and manage projects in one place. It's a CRM mixed with a project management tool in one, and totally visual, so you can keep track of all the moving parts. You can easily manage customer interactions with an intuitive and visual interface, Drive sales growth with improved customer relationships, easily design board layouts to fit your unique businesses needs. Consolidate your customers information & documents in one place! Learn more about monday.com

Join 1000's of companies that are using monday.com for their CRM needs! Learn more about monday.com

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, SMS, support ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter or facebook account. Learn more about LiveHelpNow Suite

LiveHelpNow is a customer service software suite with help-desk features: live chat, SMS, email/ticket, knowledge base and callback. Learn more about LiveHelpNow Suite

ilos is a platform for education and training. Learn more about ilos Videos

Empower everyone in your organization to create, share, and consume video. Learn more about ilos Videos

Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. Learn more about Mize Customer Central

Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. Learn more about Mize Customer Central

TrueDialog's Contact Center SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere anytime.. Start within minutes. More Features. Half the Price. Learn more about TrueDialog

Contact Center SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale. Learn more about TrueDialog

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio

Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio

inSided provides a self-service solution, used by leading brands such as A1, BNP Paribas, KPN, T-Mobile, Tele2, Sonos, and TomTom, where customers and prospects can get advice and support from other customers when they are buying or using your products. Connecting prospects to valuable user-generated content additionally increases conversion rates and online sales. Learn more about inSided

The inSided platform for peer-to-peer commerce and self-service enables your customers and prospects to ask questions and get advice. Learn more about inSided

MSP Anywhere

by SolarWinds MSP

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about MSP Anywhere

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about MSP Anywhere

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as a cloud-based web application, so adding additional departments, products or team members is easy. The ticketing help desk, knowledge management and community modules are offered on a stand-alone basis or within one integrated system. Learn more about Helprace

Improve customer service with Helprace a customer service software solution built with the customer in mind. Learn more about Helprace

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Easy platform to create interactive guides, which helps businesses reduce support queries and improve user onboarding. Learn more about Whatfix

C2 ATOM

by C2 Enterprise

C2 ATOM is an integrated customer service software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Including automated workflows and business rules, Knowledge Base, Integrated email, Built-in SLA, Analytics tools (built-in reports, dashboard). Learn more about C2 ATOM

Flexible and powerful customer service software with intuitive configuration and fast onboarding. Learn more about C2 ATOM

Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money. Learn more about Zingtree

Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help. Learn more about Zingtree

QuestDesk Solutions

by QuestDesk Solutions

Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on. Learn more about QuestDesk Solutions

An enterprise-level customer service and support solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

ITC's omnichannel platform for digital customer service consolidates digital communication channels into a single platform that allows agents to engage with customers the same way, regardless of channel. ITC's digital desktop allows you to engage with your customers on their channel of choice without restricting them by providing a single online solution to connect with customers via: SMS texting, social media, live chat, messengers, email, and Chatbots. Learn more about InTheChat

ITC is an omnichannel platform for digital customer service, consolidating all channels into a single platform with CRM integration. Learn more about InTheChat

Winner of Best Overall Value four years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. Learn more about Agiloft

Four time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users. Learn more about Agiloft

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Learn more about ShareNet Customer Service

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Learn more about ShareNet Customer Service

FluentStream

by FluentStream Technologies

FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time. Learn more about FluentStream

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream

CloudCherry

by CloudCherry Analytics

CloudCherry is a Customer Experience Management (CEM) platform that is changing the way organizations around the globe listen and respond to customers. CloudCherry's innovative journey-based approach, integrations and predictive analytics allows business leaders to quickly understand customer needs to proactively tackle churn, increase recommendations and productivity. With its quick deployment architecture CloudCherry enables industry-leading response rates and real-time actionable insights. Learn more about CloudCherry

CloudCherry is a CX platform that enables businesses to have actionable insights at every point in the customer journey. Learn more about CloudCherry

TinyTake is a free screen capture & video recording software for Microsoft Windows & Mac. With TinyTake, you can capture images and videos of your computer screen, add comments and share them with others in minutes. Learn more about TinyTake

Fastest Way to Screen Capture, Record Videos & Share for FREE. Learn more about TinyTake

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

Gather and act on, with a one time system setup, key experience feedback for every interaction your customers have with your customer service organization. Blue Surveys software makes this possible through CRM integration, automated follow-ups and escalation capabilities, as well as powerful reporting and analytics solutions. In summary, Blue helps make your organization a real time feedback machine where no customer's voice is left unheard! Learn more about Blue Enterprise Surveys

Blue surveys software is top rated software that automates customer service feedback gathering and analysis for your organization. Learn more about Blue Enterprise Surveys

Supportbench

by Supportbench Services

Support Bench is the next generation technology for keeping customers happy. We are a multichannel customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. It is both feature packed and affordable, from its dynamic SLAs to robust case management, Support bench offers companies the freedom to tailor their support system to the way they want to work. After all, once you get your valued customers, its our job to ensure you keep them. Learn more about Supportbench

Supportbench is a customer service platform for the entire market, empowering your reps to resolve all issues quickly and completely. Learn more about Supportbench

Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial. Learn more about Shelf

Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page Learn more about Shelf

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Learn more about Issuetrak

Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! Learn more about Issuetrak

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance Learn more about Intelligent Troubleshooting

Improve service by providing optimised troubleshooting knowledge to service centers, field service technicians and even end customers. Learn more about Intelligent Troubleshooting

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 24,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat

Premium Live Chat and Help Desk Software used by 24,000 businesses. Try LiveChat and turn your team into customer service rockstars! Learn more about LiveChat

Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions. Learn more about Agent.ai

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive. Learn more about Agent.ai

HarmonyPSA

by Harmony Business Systems

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA

The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA

Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. Learn more about Knowledge First

Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent Learn more about Knowledge First

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix

Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free. Learn more about Wix

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

A fundamentally new way to communicate with your customers. Learn more about Intercom

A fundamentally new way to communicate with your customers. Learn more about Intercom

CTI for Sales & Contact Center - Improve Customer Experience & Productivity Learn more about Tenfold

CTI for Sales & Contact Center - Improve Customer Experience & Productivity Learn more about Tenfold

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone. Learn more about Kayako

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone. Learn more about Kayako

NICE inContact

by NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. Learn more about NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. Learn more about NICE inContact

GoToAssist

by GoToAssist

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Learn more about GoToAssist

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Learn more about GoToAssist

HappyFox

by HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

Talkdesk

by Talkdesk

Talkdesk is cloud-based contact center software for customer service with advanced features, reporting and integrations. Learn more about Talkdesk

Talkdesk is cloud-based contact center software for customer service with advanced features, reporting and integrations. Learn more about Talkdesk

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard. Learn more about xSellco Helpdesk

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard. Learn more about xSellco Helpdesk

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. Learn more about NABD

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. Learn more about NABD

AzureDesk

by AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. Learn more about Teckst

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. Learn more about Teckst

Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place. Learn more about Tidio Chat

Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place. Learn more about Tidio Chat

Decision tree driven interactive guides for technical support & customer service Learn more about Yonyx

Decision tree driven interactive guides for technical support & customer service Learn more about Yonyx

Provide live, instant and personalized customer support with Facebook messenger live chat for FREE Learn more about Quick Facebook Chat App

Provide live, instant and personalized customer support with Facebook messenger live chat for FREE Learn more about Quick Facebook Chat App

WalkMe is the pioneer of the Digital Adoption Platform that provides enterprise-class guidance, engagement, insights, and automation. Learn more about WalkMe

WalkMe is the pioneer of the Digital Adoption Platform that provides enterprise-class guidance, engagement, insights, and automation. Learn more about WalkMe

Our customers: small and medium business owners, aged 25 - 54, optimized for solo entrepreneurs and companies with up to 100 employees. Learn more about MightyCall

Our customers: small and medium business owners, aged 25 - 54, optimized for solo entrepreneurs and companies with up to 100 employees. Learn more about MightyCall

ServiceNow Customer Service Management is built for the digitally connected service economy. Learn more about ServiceNow Customer Service Management

ServiceNow Customer Service Management is built for the digitally connected service economy. Learn more about ServiceNow Customer Service Management

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc. Learn more about Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc. Learn more about Avaya Aura Platform

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Learn more about Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Learn more about Casengo

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

Powerful flexible and affordable Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

Answerbase

by Lumin Creative

An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. Learn more about Answerbase

An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. Learn more about Answerbase

Dovetail

by Dovetail Research

Combine customer feedback & user research in one place, making it easy to see patterns, discover insights, and decide what to do next. Learn more about Dovetail

Combine customer feedback & user research in one place, making it easy to see patterns, discover insights, and decide what to do next. Learn more about Dovetail

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn more about Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn more about Conversocial

SupportSync

by SupportSync

SupportSync provides Product Return Management software designed for businesses who provide products that require return services. Learn more about SupportSync

SupportSync provides Product Return Management software designed for businesses who provide products that require return services. Learn more about SupportSync

HelpSite.io

by HelpSite.io

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte Learn more about HelpSite.io

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte Learn more about HelpSite.io

Re:Desk

by Re:Desk

Customer support help desk software for small business including web based cloud (Saas) and downloadable version. Learn more about Re:Desk

Customer support help desk software for small business including web based cloud (Saas) and downloadable version. Learn more about Re:Desk

VeriShow

by HBR Labs

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

Applied CSR24

by Applied Systems

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem Learn more about Applied CSR24

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem Learn more about Applied CSR24

HelpSpot

by UserScape Software

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years. Learn more about HelpSpot

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years. Learn more about HelpSpot

Kustomer

by Kustomer

Kustomer is the platform for Customer Experience, Service, and Support that enables companies to know everything about every customer. Learn more about Kustomer

Kustomer is the platform for Customer Experience, Service, and Support that enables companies to know everything about every customer. Learn more about Kustomer

Brings joy to customer support by helping companies resolve problems faster. Learn more about UJET

Brings joy to customer support by helping companies resolve problems faster. Learn more about UJET

devContact

by devContact

The Ultimate Customer Experience Learn more about devContact

The Ultimate Customer Experience Learn more about devContact

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Learn more about Jobi

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Learn more about Jobi

Toonimo

by Toonimo

Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs Learn more about Toonimo

Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs Learn more about Toonimo

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Building the MIND for your business. Learn more about Gluru AI

Building the MIND for your business. Learn more about Gluru AI

Acobot

by Acobot

Acobot helps you automate customer service by turning your documentation or knowledge base into a smart virtual agent in minutes. Learn more about Acobot

Acobot helps you automate customer service by turning your documentation or knowledge base into a smart virtual agent in minutes. Learn more about Acobot

AnswerDash

by AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. Learn more about eServiz

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. Learn more about eServiz

FuzeDigital

by FuzeDigital

Comprehensive, modular and easy to use web-based customer care software suite. Learn more about FuzeDigital

Comprehensive, modular and easy to use web-based customer care software suite. Learn more about FuzeDigital

SutiDesk

by SutiSoft

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

ThoughtBuzz

by ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

Callmaker

by Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Dial Once

by Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. Learn more about Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. Learn more about Dial Once

Gnatta

by Gnatta

Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. Learn more about Gnatta

Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. Learn more about Gnatta

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. Learn more about Logicalware customer service

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. Learn more about Logicalware customer service

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Learn more about Omni-Channel Customer Engagement

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Learn more about Omni-Channel Customer Engagement

AlwaySupport

by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. Learn more about AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. Learn more about AlwaySupport

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity. Learn more about Aptean Onyx CRM

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity. Learn more about Aptean Onyx CRM

Brand Embassy

by Brand Embassy

Brand Embassy is a customer service software designed to deliver human connections at scale. Learn more about Brand Embassy

Brand Embassy is a customer service software designed to deliver human connections at scale. Learn more about Brand Embassy

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster. Learn more about Buffer Reply

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster. Learn more about Buffer Reply

GetinQ

by GetinQ

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge Learn more about GetinQ

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge Learn more about GetinQ

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. Learn more about Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. Learn more about Ongair

ServiceDock

by ServiceDock

Customer feedback & service platform built specifically for multi-location businesses like retail chains & restaurant groups. Learn more about ServiceDock

Customer feedback & service platform built specifically for multi-location businesses like retail chains & restaurant groups. Learn more about ServiceDock

Slaask

by Slaask

Your customer service app for Slack to bring all your team communication together in one place. Learn more about Slaask

Your customer service app for Slack to bring all your team communication together in one place. Learn more about Slaask

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting Learn more about trueAct

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting Learn more about trueAct

UserEcho

by UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features. Learn more about UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features. Learn more about UserEcho

Vivocha

by Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha

Zoomin

by Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

CallTaker

by Synagen Systems

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn more about Customer Support Suite

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn more about Customer Support Suite

Kommunicate

by Kommunicate

Modern customer communication software for real-time, proactive and personalized support for growing businesses. Learn more about Kommunicate

Modern customer communication software for real-time, proactive and personalized support for growing businesses. Learn more about Kommunicate

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn more about NetSupport 24-7

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn more about NetSupport 24-7

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn more about SmarterTrack

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn more about SmarterTrack

Textline

by Textline

Customer communication tool that converts text messages from customer phones to live chats with company support staff. Learn more about Textline

Customer communication tool that converts text messages from customer phones to live chats with company support staff. Learn more about Textline

SpiceCSM

by SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn more about SRM Software

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn more about SRM Software

Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn more about Achiever CRM

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn more about Achiever CRM

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions. Learn more about ActiveSeries Suite

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions. Learn more about ActiveSeries Suite

AlphaBlues

by AlphaBlues

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI. Learn more about AlphaBlues

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI. Learn more about AlphaBlues

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution Learn more about Ameyo FusionCX

FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution Learn more about Ameyo FusionCX

AnswerChat

by Alpha Media

Customer support system that helps track your website and visitor's statistics. Learn more about AnswerChat

Customer support system that helps track your website and visitor's statistics. Learn more about AnswerChat

Any Request

by CyberNiche Software

Store and track all customer requests. Learn more about Any Request

Store and track all customer requests. Learn more about Any Request

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn more about Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn more about Bamboo Cricket

Blazedesk

by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. Learn more about Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. Learn more about Blazedesk

BSI Contact Center

by BSI Business Systems Integration AG

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

Carrrot

by Carrrot

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Carrrot

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Carrrot

Chloe

by Sundown.ai

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. Learn more about Chloe

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. Learn more about Chloe

ChurnSpotter

by ChurnSpotter

Cloud based solution for reduced churn and customer service. Learn more about ChurnSpotter

Cloud based solution for reduced churn and customer service. Learn more about ChurnSpotter

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge CX Suite

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge CX Suite

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Cloud 9 Support

by Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. Learn more about Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. Learn more about Cloud 9 Support

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Learn more about Cognitive Virtual Assistant

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Learn more about Cognitive Virtual Assistant

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn more about Comarch NGSF

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn more about Comarch NGSF

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. Learn more about Consumer Relationship System

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. Learn more about Consumer Relationship System

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn more about CRMUnleashed

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn more about CRMUnleashed

CS for SharePoint

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. Learn more about CS for SharePoint

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. Learn more about CS for SharePoint

CSS Corp is a global leader providing CX capable of managing the most complex requirements. Learn more about CSS

CSS Corp is a global leader providing CX capable of managing the most complex requirements. Learn more about CSS

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

DigitalGenius

by DigitalGenius

AI Platform for Customer Service Learn more about DigitalGenius

AI Platform for Customer Service Learn more about DigitalGenius

e-bot7

by e-bot7 GmbH

We develop and integrate artificial intelligence for your customer service. Learn more about e-bot7

We develop and integrate artificial intelligence for your customer service. Learn more about e-bot7

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn more about E-Track

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn more about E-Track

eGain Suite

by eGain Communications

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. Learn more about eGain Suite

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. Learn more about eGain Suite

ePowerCenter

by Astute Solutions

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. Learn more about ePowerCenter

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. Learn more about ePowerCenter

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn more about Eptica Entreprise Suite

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn more about Eptica Entreprise Suite

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Provide customer support and managing business relationships directly in Slack channels with this software. Learn more about Frame for Slack

Provide customer support and managing business relationships directly in Slack channels with this software. Learn more about Frame for Slack

Gladly

by Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels. Learn more about Hello Vera

An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels. Learn more about Hello Vera

Helppier

by Helppier

Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7. Learn more about Helppier

Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7. Learn more about Helppier

Humach

by Humach

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Learn more about Humach

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Learn more about Humach

iCity

by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. Learn more about iCity

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. Learn more about iCity

Inbify

by Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. Learn more about Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. Learn more about Inbify

Inforobo

by Brainasoft

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. Learn more about Inforobo

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. Learn more about Inforobo

Jenny

by GetJenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. Learn more about Jenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. Learn more about Jenny

Kapdesk

by Adjetter Media

Cloud-based customer support software and SaaS based customer service software used all over the world. Learn more about Kapdesk

Cloud-based customer support software and SaaS based customer service software used all over the world. Learn more about Kapdesk

Keeping.com

by Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. Learn more about Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. Learn more about Keeping.com

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Learn more about Kundo

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Learn more about Kundo

Kylie

by Kylie.ai

Customer Service Ai Specifically Built for Your Organization Learn more about Kylie

Customer Service Ai Specifically Built for Your Organization Learn more about Kylie

Chatbots and live in-app customer service for Microsoft Dynamics 365 Learn more about Live Assist for Microsoft CRM

Chatbots and live in-app customer service for Microsoft Dynamics 365 Learn more about Live Assist for Microsoft CRM

LobbyCentral

by Fuhr Software

Customer queuing and service analysis software for customer service departments. Learn more about LobbyCentral

Customer queuing and service analysis software for customer service departments. Learn more about LobbyCentral

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages. Learn more about luminjo

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages. Learn more about luminjo

Macinpro

by Zon Innovative

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more. Learn more about Macinpro

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more. Learn more about Macinpro

MaestroQA

by MaestroQA

Software for customer service quality assurance for CSAT, CES, and more. Learn more about MaestroQA

Software for customer service quality assurance for CSAT, CES, and more. Learn more about MaestroQA

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Mi4biz

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Mi4biz

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn more about Neocase CS

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn more about Neocase CS

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

NeuroTags

by TezMinds Software

Helps companies protect their brand by stopping the sales of counterfeit in the market, rewarding customers, and warranty management. Learn more about NeuroTags

Helps companies protect their brand by stopping the sales of counterfeit in the market, rewarding customers, and warranty management. Learn more about NeuroTags

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn more about nService

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn more about nService

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. Learn more about OMQ self service

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. Learn more about OMQ self service

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Learn more about Ottspott

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Learn more about Ottspott

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. Learn more about P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. Learn more about P3chat

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way Learn more about PlayVox

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way Learn more about PlayVox

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. Learn more about Pulse CRM

Track prior customer service calls and automatically fill out customer information for the next ticket. Learn more about Pulse CRM

Qelp is the global leader in online self-service software for any device. Learn more about Qelp

Qelp is the global leader in online self-service software for any device. Learn more about Qelp

Web-based enterprise level complaint handling software to help increase your company's productivity. Learn more about Remetrex PQ

Web-based enterprise level complaint handling software to help increase your company's productivity. Learn more about Remetrex PQ

RenewityRMA

by Renewity Systems

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt. Learn more about RenewityRMA

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt. Learn more about RenewityRMA

Requuest

by Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. Learn more about Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. Learn more about Requuest

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn more about ResponseTek:CEM

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn more about ResponseTek:CEM

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. Learn more about Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. Learn more about Returngoods

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

Video chat that improves customer experience and sales with co-browsing, text chat and file sharing. Learn more about RichCall

Video chat that improves customer experience and sales with co-browsing, text chat and file sharing. Learn more about RichCall

Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. Learn more about Richmond ServiceDesk

Web-based service desk with customer service portal designed for internal ITSM and external customer support. Learn more about Richmond ServiceDesk

Rocktik

by Evayadesk

Faasthelp-Artificial intelligence powered sales and customer support software Learn more about Rocktik

Faasthelp-Artificial intelligence powered sales and customer support software Learn more about Rocktik

Sentiment Metrics

by Sentiment Metrics

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. Learn more about Sentiment Metrics

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. Learn more about Sentiment Metrics

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. Learn more about service.net

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. Learn more about service.net

serviceskills.com

by serviceskills.com

ServiceSkills is online learning software with education empowers your staff to improve customer service, manage more effectively. Learn more about serviceskills.com

ServiceSkills is online learning software with education empowers your staff to improve customer service, manage more effectively. Learn more about serviceskills.com

ShowHows

by ShowHows

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device. Learn more about ShowHows

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device. Learn more about ShowHows

Sightcall

by Sightcall

Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely. Learn more about Sightcall

Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely. Learn more about Sightcall

Cloud customer engagement and feedback collection application for small businesses. Learn more about SimpleFeedback

Cloud customer engagement and feedback collection application for small businesses. Learn more about SimpleFeedback

Simplify Reality

by Simplify Reality

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Learn more about Simplify Reality

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Learn more about Simplify Reality

SiteGlue

by LokalMotion

We build chatbots! Learn more about SiteGlue

We build chatbots! Learn more about SiteGlue

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. Learn more about Sparkcentral Customer Engagement Platform

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. Learn more about Sparkcentral Customer Engagement Platform

Supbine

by Supbine

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. Learn more about Supbine

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. Learn more about Supbine

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn more about SupportPortal

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn more about SupportPortal

Organizes your customer care so you can focus on delivering the best service possible. Learn more about Tender Support

Organizes your customer care so you can focus on delivering the best service possible. Learn more about Tender Support

ThinkOwl

by ThinkOwl

Multi-channel customer service software fully powered by artificial intelligence. Learn more about ThinkOwl

Multi-channel customer service software fully powered by artificial intelligence. Learn more about ThinkOwl

Trust+

by ServeMeBest

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Learn more about Trust+

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Learn more about Trust+

vScreen

by Vizolution

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. Learn more about vScreen

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. Learn more about vScreen

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. Learn more about WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. Learn more about WebQA

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. Learn more about WebSupport PRO

Web based customer service software for small to medium sized businesses. Learn more about WebSupport PRO

Zervicio

by Manage Smart Solutions

Offers cloud based after sales service platform to enterprises for automating customer support services. Learn more about Zervicio

Offers cloud based after sales service platform to enterprises for automating customer support services. Learn more about Zervicio

Zinergy

by Zinergy

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Learn more about Zinergy

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Learn more about Zinergy

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Mar 22, 2018

How to Get More Online Reviews: 13 Tips for Businesses

While you'll get some reviews naturally without asking customers, review acquisition tactics are necessary to see high growth in the number of customer reviews. These tactics will help you skyrocket your reviews in no time whether you're on a shoestring budget or can afford to spend a lot on review collection. Here are thirteen ways to get more reviews.