Customer Service Software

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Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk

A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. Learn more about TeamSupport

Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. Learn more about TeamSupport

Salesforce

by Salesforce Service Cloud

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce

Better than a help desk, Front enables you to manage all your customers messages from one platform, and respond on any communication channel they used (email, chat, social media, SMS). If you have team email accounts like support@, info@, etc., or you're likely worried about dropping the ball or duplicating work. Work better together as a team with more accountability and transparency using message assignments, collision detection, automations, and respond 2-3x faster to customers. Learn more about Front

Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel. Learn more about Front

PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. Learn more about Tracker

Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. Learn more about Tracker

First impressions count, especially for small business owners who are trying to present their companies in a professional way to prospective clients and customers. MightyCall is a web-based PBX platform that professionals with small businesses can use to gain a competitive advantage. With competitive pricing options, MightyCall tops the charts for cloud-based business phone systems. Learn more about MightyCall

Our customers: small and medium business owners, aged 25 - 54, optimized for solo entrepreneurs and companies with up to 100 employees. Learn more about MightyCall

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise

SysAid

by SysAid Technologies

Dramatically improve Customer Service with a tried-and-true IT help desk solution that gives you vital tools to assist customers and succeed. SysAid can be implemented fast and training support agents can be done in a day. Our easy to use ticketing system facilitates over 82M ticketing a year, helping to make interactions with customers timely, effective and easier. SysAid gives you the flexibility you need to configure workflows that will quickly enhance your customer support teams abilities. Learn more about SysAid

Offered in cloud & on-premise, SysAid combines all the essentials, so you can excel with all your Customer Service activities. Learn more about SysAid

Cayzu is the #1 CUSTOMER SUPPORT SOFTWARE FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu

Cayzu is the #1 solution for HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions. Learn more about Agent.ai

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive. Learn more about Agent.ai

Aspect Unified IP brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you effectively manage and deliver differentiated customer experiences that make your company easier to do business with. Learn more about Aspect Unified IP

Aspect Unified IP is a complete software platform for contact centers wanting to provide consistent, memorable customer experiences. Learn more about Aspect Unified IP

MSP Anywhere

by SolarWinds MSP

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about MSP Anywhere

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about MSP Anywhere

Increase your support team's efficiency with Avochato's convenient text messaging software. Integrates with Salesforce, Desk, & Slack. Provide faster responses to customers and save time by handling simultaneous customer support requests through SMS. Customers love it because they don't have to wait on hold. Your team loves it because they can handle more queries more easily. Surprise and delight your customers by using their favorite channel for communicating with family, friends ... and you! Learn more about Avochato

Avochato is the text messaging solution of choice for customer support teams. Learn more about Avochato

Supportbench

by Supportbench Services

Supportbench is a powerful, flexible, yet beautiful customer service software for those customer support organizations looking for a product that melds into their business model. With functionality for response and resolution SLA handling, escalation / de-escalation work-flows, task management, calendaring, knowledge base, customer portal, forums, mobile apps, and a REST API; Supportbench can take on the most demanding of requirements while keeping things simple for your agents and customers. Learn more about Supportbench

A cloud and web based technical and customer support ticketing system. Learn more about Supportbench

LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent

Answerbase

by Lumin Creative

Answerbase is a self-help Q&A platform that integrates seamlessly into your website, helping to eliminate repeated inquiries while still effectively supporting new customer questions. Allows users to ask questions, receive the best quality answers, and easily access helpful content & articles to meet their information demands. Advanced integration and customization tools allow you to seamlessly integrate into your current environment, and start saving your business both time and resources. Learn more about Answerbase

An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. Learn more about Answerbase

Lithium Social Media Management is a social media response tool that empowers brands to manage the explosion of social customer service inquiries without sacrificing quality. It enables customers to provide private and trusted customer care regardless of channel, with powerful real-time insights that include Net Promoter Score (NPS) and Customer Satisfaction (CSAT) data. Combined with Social Publishing for marketing teams, Lithium Social Media Management ensures one view of the customer Learn more about Lithium Social Media Management

Lithium Social Media Management is a social response tool that empowers brands to manage social customer service inquiries at scale. Learn more about Lithium Social Media Management

PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures youll exceed customer expectations today and tomorrow. PureCloud is simply powerful and powerfully simple. Learn more about PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about PureCloud

Cloud Telephony for Customer Service Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling customers! It allows you to organise and manage calls from customers, control the quality of calls, reduce costs, integrate and automate call routing. CrazyCall is also an easy to use telephony platform that improves complaint resolution rates and accounts for happier customers. Learn more about CrazyCall

Cloud telephony for Customer Service Learn more about CrazyCall

monday.com

by monday (formerly dapulse)

monday.com is a visual tool that will help you track leads and manage projects in one place. It's a CRM mixed with a project management tool in one, and totally visual, so you can keep track of all the moving parts. You can easily manage customer interactions with an intuitive and visual interface, Drive sales growth with improved customer relationships, easily design board layouts to fit your unique businesses needs. Consolidate your customers information & documents in one place! Learn more about monday.com

Join 1000's of companies that are using monday.com for their CRM needs! Learn more about monday.com

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as a cloud-based web application, so adding additional departments, products or team members is easy. The ticketing help desk, knowledge management and community modules are offered on a stand-alone basis or within one integrated system. Learn more about Helprace

Improve customer service with Helprace a customer service software solution built with the customer in mind. Learn more about Helprace

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more Learn more about ManageEngine SupportCenter Plus

A CRM with specific focus on customer interaction(Service) management - track and resolve customer issues quickly. Learn more about ManageEngine SupportCenter Plus

Online digital engagement command center for large companies wanting to connect with consumers via SMS texting, social media, live chat, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. *Now with chatbots* Learn more about InTheChat

Digital engagement platform for connecting with consumers via chat, texting, social media, email, and messengers. *Now with chatbots* Learn more about InTheChat

Gladly is reinventing customer service by putting people at the heart of its platform, not cases or tickets. Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet). Real-time insights provide visibility into agent productivity, topics that are trending and key metrics like SLA's and response time. Gladly is backed by top VC firms Greylock and NEA. Learn more about Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

Winner of Best Overall Value four years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. Learn more about Agiloft

Four time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users. Learn more about Agiloft

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Easy platform to create interactive guides, which helps businesses reduce support queries and improve user onboarding. Learn more about Whatfix

CloudCherry

by CloudCherry Analytics

CloudCherry is a Real-Time Customer Feedback Collection & Analytics tool that helps Customer Service teams understand customer issues. It also helps analyse the factors that affect the relationship between service teams and customers. With a customizable product in CloudCherry, brands can measure key metrics like the Net Promoter Score and the unique Customer Delight score of their customer service departments and also discover actionable insights on how to serve customers more efficiently. Learn more about CloudCherry

CloudCherry is a Customer Feedback Collection & Analytics product that empowers Customer Service teams with actionable insights. Learn more about CloudCherry

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Learn more about ShareNet Customer Service

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Learn more about ShareNet Customer Service

Five9 Customer Service Software empowers agents to provide a great multichannel service experience. Intelligent Routing gets inquiries to the right agent. Screen pops put customer information at their fingertips. And everything is automatically logged to your CRM. Service customers by phone, web, chat, email, mobile, or social. Use the supervisor app to monitor/coach agents and report performance metrics. Compatible with all leading CRMs. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service Solution - ACD, IVR, CTI, Web Chat, Email, Social, Call Recording, and CRM Integration Learn more about Five9

HelpSpot

by UserScape Software

HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. Learn more about HelpSpot

The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years. Learn more about HelpSpot

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Learn more about Issuetrak

Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! Learn more about Issuetrak

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

FluentStream

by FluentStream Technologies

FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time. Learn more about FluentStream

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance Learn more about Intelligent Troubleshooting

Improve service by providing optimised troubleshooting knowledge to service centers, field service technicians and even end customers. Learn more about Intelligent Troubleshooting

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 20,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat

Premium Live Chat and Help Desk Software for business. Try LiveChat for free, turn your support team into customer service rockstars! Learn more about LiveChat

Bpm'online service offers out-of-the-box processes based on industry best practices. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Learn more about bpm'online service

Deliver omnichannel customer service and support to build your customer loyalty Learn more about bpm'online service

Desk is help desk support software made smarter, easier and more affordable. Learn more about Desk.com

Desk is help desk support software made smarter, easier and more affordable. Learn more about Desk.com

A fundamentally new way to communicate with your customers. Learn more about Intercom

A fundamentally new way to communicate with your customers. Learn more about Intercom

Help Scout

by Brightwurks

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Tenfold helps companies have better customer conversations. Learn more about Tenfold

Tenfold helps companies have better customer conversations. Learn more about Tenfold

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. Learn more about NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. Learn more about NICE inContact

Bright Pattern

by Bright Pattern

Leading global provider of mutlichannel cloud-based contact center software. Learn more about Bright Pattern

Leading global provider of mutlichannel cloud-based contact center software. Learn more about Bright Pattern

UserVoice

by UserVoice

UserVoice develops product management platforms transforming how businesses gather, analyze, and prioritize feedback and feature asks Learn more about UserVoice

UserVoice develops product management platforms transforming how businesses gather, analyze, and prioritize feedback and feature asks Learn more about UserVoice

Talkdesk

by Talkdesk

Talkdesk is cloud-based contact center software for customer service with advanced features, reporting and integrations. Learn more about Talkdesk

Talkdesk is cloud-based contact center software for customer service with advanced features, reporting and integrations. Learn more about Talkdesk

HappyFox

by HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. Learn more about NABD

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. Learn more about NABD

AzureDesk

by AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Learn more about Kayako

With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Learn more about Kayako

GoToAssist

by GoToAssist

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Learn more about GoToAssist

GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Learn more about GoToAssist

For teams using Salesforce, Oracle, Zendesk, and other top CRMs, Teckst is the easiest way to add SMS and Messenger to your CRM. Learn more about Teckst

For teams using Salesforce, Oracle, Zendesk, and other top CRMs, Teckst is the easiest way to add SMS and Messenger to your CRM. Learn more about Teckst

Decision tree driven interactive guides for technical support & customer service Learn more about Yonyx

Decision tree driven interactive guides for technical support & customer service Learn more about Yonyx

Helpshift

by Helpshift

Helpshift is the industry leading in-app help desk and customer support platform for mobile. Learn more about Helpshift

Helpshift is the industry leading in-app help desk and customer support platform for mobile. Learn more about Helpshift

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. Learn more about LiveHelpNow Suite

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. Learn more about LiveHelpNow Suite

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time. Learn more about Comm100 Live Chat

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time. Learn more about Comm100 Live Chat

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard. Learn more about xSellco Helpdesk

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard. Learn more about xSellco Helpdesk

Ameyo Call Center Suite is a comprehensive interaction management solution for Contact Centers and Enterprises. Learn more about Ameyo

Ameyo Call Center Suite is a comprehensive interaction management solution for Contact Centers and Enterprises. Learn more about Ameyo

Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place. Learn more about Tidio Chat

Tidio is a communicator for businesses that keeps Live Chat, Messenger and Email in one place. Learn more about Tidio Chat

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. Learn more about eHelpDesk

Highly customizable cloud help desk without programming or consultants with robust reporting for higher quality decision-making. Learn more about eHelpDesk

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. Learn more about FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. Learn more about FocalScope

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Learn more about Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Learn more about Casengo

ServiceNow Customer Service Management is built for the digitally connected service economy. Learn more about ServiceNow Customer Service Management

ServiceNow Customer Service Management is built for the digitally connected service economy. Learn more about ServiceNow Customer Service Management

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

CustomAnswers

by CustomAnswers Software

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

Powerful flexible and affordable CRM Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. Learn more about LiveEngage

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. Learn more about LiveEngage

C2 ATOM

by C2 Enterprise

Flexible and powerful customer service software with intuitive configuration and fast onboarding. Learn more about C2 ATOM

Flexible and powerful customer service software with intuitive configuration and fast onboarding. Learn more about C2 ATOM

Zingtree

by Zingtree

Build interactive decision tree troubleshooters. Customers self-solve more often, and techs get background info automatically. Learn more about Zingtree

Build interactive decision tree troubleshooters. Customers self-solve more often, and techs get background info automatically. Learn more about Zingtree

An enterprise-level IT service management solution designed for organizations of all sizes. Learn more about Enterprise Service Management

An enterprise-level IT service management solution designed for organizations of all sizes. Learn more about Enterprise Service Management

SupportSync

by SupportSync

SupportSync provides Product Return Management software designed for businesses who provide products that require return services. Learn more about SupportSync

SupportSync provides Product Return Management software designed for businesses who provide products that require return services. Learn more about SupportSync

Conversocial

by Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn more about Conversocial

Manage Customer Care at Scale in Facebook and Twitter. Connect, collaborate, and control using social media outlets. Learn more about Conversocial

HelpSite.io

by HelpSite.io

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte Learn more about HelpSite.io

HelpSite.io is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get starte Learn more about HelpSite.io

VeriShow

by HBR Labs

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

ClickDesk

by ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Learn more about ClickDesk

devContact

by devContact

The Ultimate Customer Experience Learn more about devContact

The Ultimate Customer Experience Learn more about devContact

Dixa is a cloud-based, multichannel customer service platform that enables you to deliver support across voice, chat and email. Learn more about Dixa

Dixa is a cloud-based, multichannel customer service platform that enables you to deliver support across voice, chat and email. Learn more about Dixa

elevio

by elevio

Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio

Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Learn more about Jobi

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Learn more about Jobi

Empower everyone in your organization to create, share, and consume video. Learn more about ilos Videos

Empower everyone in your organization to create, share, and consume video. Learn more about ilos Videos

Brings joy to customer support by helping companies resolve problems faster. Learn more about UJET

Brings joy to customer support by helping companies resolve problems faster. Learn more about UJET

eServiz

by IndusMedia Technologies

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. Learn more about eServiz

Comprehensive complaint registry mechanism, AMC & Warranty, Field and customer management, including alerts and reminders. Learn more about eServiz

FuzeDigital

by FuzeDigital

Comprehensive, modular and easy to use web-based customer care software suite. Learn more about FuzeDigital

Comprehensive, modular and easy to use web-based customer care software suite. Learn more about FuzeDigital

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

ThoughtBuzz

by ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

eCRM solution; enables communication across all customer touchpoints and across operational functions. Learn more about KANA Customer Service Software

eCRM solution; enables communication across all customer touchpoints and across operational functions. Learn more about KANA Customer Service Software

Callmaker

by Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Gnatta

by Gnatta

Web based solution for improved customer experience. Features include data analysis and optimization. Learn more about Gnatta

Web based solution for improved customer experience. Features include data analysis and optimization. Learn more about Gnatta

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. Learn more about Logicalware customer service

Logicalware is a cloud-based customer support solution for the efficient management of inbound email and social media enquiries. Learn more about Logicalware customer service

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Quiq connects customers and companies via Messaging (SMS, FB Messenger, Chat, and Kik), resulting in more efficient customer service. Learn more about Quiq Messaging

Quiq connects customers and companies via Messaging (SMS, FB Messenger, Chat, and Kik), resulting in more efficient customer service. Learn more about Quiq Messaging

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. Learn more about SuperOffice CRM

Simplifies searching for contact information and tracks all customer interaction throughout the entire organization. Learn more about SuperOffice CRM

Toonimo

by Toonimo

Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs Learn more about Toonimo

Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs Learn more about Toonimo

AlwaySupport

by AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. Learn more about AlwaySupport

Self-learning knowledge-base solution that provides contextually relevant answers to support queries in real time. Learn more about AlwaySupport

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity. Learn more about Aptean Onyx CRM

Onyx provides powerful & configurable tools to grow mutually beneficial relationships with customers and increase staff's productivity. Learn more about Aptean Onyx CRM

Brand Embassy

by Brand Embassy

Brand Embassy is a customer service software designed to deliver human connections at scale. Learn more about Brand Embassy

Brand Embassy is a customer service software designed to deliver human connections at scale. Learn more about Brand Embassy

C2CRM

by Clear C2

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. Learn more about C2CRM

Cloud-based/On-Premise CRM software with sales & marketing automation, customer service and business intelligence functionality. Learn more about C2CRM

Dial Once

by Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. Learn more about Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. Learn more about Dial Once

GetinQ

by GetinQ

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge Learn more about GetinQ

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge Learn more about GetinQ

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. Learn more about Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. Learn more about Ongair

Re:Desk

by Re:Desk

Online open source code based solution with responsive design and flexible ticket search. Learn more about Re:Desk

Online open source code based solution with responsive design and flexible ticket search. Learn more about Re:Desk

ServiceDock

by ServiceDock

Customer Experience Management (CEM) platform built specifically for multi-location businesses like retail chains & restaurant groups. Learn more about ServiceDock

Customer Experience Management (CEM) platform built specifically for multi-location businesses like retail chains & restaurant groups. Learn more about ServiceDock

Slaask

by Slaask

Your customer service app for Slack to bring all your team communication together in one place. Learn more about Slaask

Your customer service app for Slack to bring all your team communication together in one place. Learn more about Slaask

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting Learn more about trueAct

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting Learn more about trueAct

UserEcho

by UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features. Learn more about UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features. Learn more about UserEcho

Vivocha

by Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

CallTaker

by Synagen Systems

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn more about Customer Support Suite

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn more about Customer Support Suite

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn more about NetSupport 24-7

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn more about NetSupport 24-7

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Learn more about Omni-Channel Customer Engagement

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Learn more about Omni-Channel Customer Engagement

Applied CSR24

by Applied Systems

Cloud-based insurance customer self-service software Learn more about Applied CSR24

Cloud-based insurance customer self-service software Learn more about Applied CSR24

SpiceCSM

by SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn more about Achiever CRM

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn more about Achiever CRM

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions. Learn more about ActiveSeries Suite

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions. Learn more about ActiveSeries Suite

Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system. Learn more about Akio

Akio is a unified cross-channel customer conversational platform combined with a complete listening and analytics system. Learn more about Akio

AlphaBlues

by AlphaBlues

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI. Learn more about AlphaBlues

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI. Learn more about AlphaBlues

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

AnswerChat

by Alpha Media

Customer support system that helps track your website and visitor's statistics. Learn more about AnswerChat

Customer support system that helps track your website and visitor's statistics. Learn more about AnswerChat

AnswerDash

by AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

Any Request

by CyberNiche Software

Store and track all customer requests. Learn more about Any Request

Store and track all customer requests. Learn more about Any Request

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn more about Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn more about Bamboo Cricket

Blazedesk

by Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. Learn more about Blazedesk

Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution. Learn more about Blazedesk

BSI Contact Center

by BSI Business Systems Integration AG

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster. Learn more about Buffer Reply

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster. Learn more about Buffer Reply

Chloe

by Sundown.ai

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. Learn more about Chloe

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. Learn more about Chloe

ChurnSpotter

by ChurnSpotter

Cloud based solution for reduced churn and customer service. Learn more about ChurnSpotter

Cloud based solution for reduced churn and customer service. Learn more about ChurnSpotter

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge Enterprise

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge Enterprise

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Cloud 9 Support

by Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. Learn more about Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. Learn more about Cloud 9 Support

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Learn more about Cognitive Virtual Assistant

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Learn more about Cognitive Virtual Assistant

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn more about Comarch NGSF

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn more about Comarch NGSF

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. Learn more about Consumer Relationship System

Offers a complete set of e-consumer affairs capabilities, including consumer demographics, workflow, escalation, etc. Learn more about Consumer Relationship System

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn more about CRMUnleashed

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn more about CRMUnleashed

CS for SharePoint

by Crow Canyon Systems

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. Learn more about CS for SharePoint

Provides a powerful account, contact and ticket management that your organization requires to optimize call center/support activities. Learn more about CS for SharePoint

CSS Corp is a global leader providing CX capable of managing the most complex requirements. Learn more about CSS

CSS Corp is a global leader providing CX capable of managing the most complex requirements. Learn more about CSS

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn more about E-Track

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn more about E-Track

eGain Suite

by eGain Communications

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. Learn more about eGain Suite

eGain's knowledge management and customer engagement solutions power digital transformation for leading brands. Learn more about eGain Suite

ePowerCenter

by Astute Solutions

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. Learn more about ePowerCenter

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. Learn more about ePowerCenter

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn more about Eptica Entreprise Suite

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn more about Eptica Entreprise Suite

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Striving to create a conversational mind for your business knowledge. Learn more about Gluru AI

Striving to create a conversational mind for your business knowledge. Learn more about Gluru AI

An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels. Learn more about Hello Vera

An advanced artificial intelligence agent that directly resolves customer issues in real time across multiple channels. Learn more about Hello Vera

Helppier

by Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. Learn more about Helppier

Create step-by-step helps and tutorials for your site or web application, without leaving it. Learn more about Helppier

Create videos with screen capture, webcam & audio for your Support needs. Create how-to, customer testimonial, guest record videos, etc Learn more about Hippo Wiz - Screen Recorder

Create videos with screen capture, webcam & audio for your Support needs. Create how-to, customer testimonial, guest record videos, etc Learn more about Hippo Wiz - Screen Recorder

Humach

by Humach

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Learn more about Humach

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Learn more about Humach

iCity

by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. Learn more about iCity

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. Learn more about iCity

Inbify

by Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. Learn more about Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. Learn more about Inbify

Inforobo

by Brainasoft

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. Learn more about Inforobo

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. Learn more about Inforobo

Jenny

by GetJenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. Learn more about Jenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. Learn more about Jenny

Kapdesk

by Adjetter Media

Cloud-based customer support software and SaaS based customer service software used all over the world. Learn more about Kapdesk

Cloud-based customer support software and SaaS based customer service software used all over the world. Learn more about Kapdesk

Keeping.com

by Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. Learn more about Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. Learn more about Keeping.com

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Learn more about Kundo

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Learn more about Kundo

Kustomer

by Kustomer

Kustomer is the first intelligent CRM for Customer Experience that enables companies to know everything about every customer. Learn more about Kustomer

Kustomer is the first intelligent CRM for Customer Experience that enables companies to know everything about every customer. Learn more about Kustomer

Chatbots and live in-app customer service for Microsoft Dynamics 365 Learn more about Live Assist for Microsoft CRM

Chatbots and live in-app customer service for Microsoft Dynamics 365 Learn more about Live Assist for Microsoft CRM

LobbyCentral

by Fuhr Software

Customer queuing and service analysis software for customer service departments. Learn more about LobbyCentral

Customer queuing and service analysis software for customer service departments. Learn more about LobbyCentral

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages. Learn more about luminjo

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages. Learn more about luminjo

Macinpro

by Zon Innovative

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more. Learn more about Macinpro

An online ticketing tool to automate customer communication, generate timesheets, track reports, and more. Learn more about Macinpro

Mi4biz

by Formalistech

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Mi4biz

Cloud-based, integrated, end to end issue management solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Mi4biz

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn more about Neocase CS

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn more about Neocase CS

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn more about nService

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn more about nService

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. Learn more about OMQ self service

Easy-to-use software solutions for support systems (such as ticketing systems, contact forms) and make them more intelligent. Learn more about OMQ self service

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Learn more about Ottspott

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface. Learn more about Ottspott

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. Learn more about P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. Learn more about P3chat

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Pega Customer Service allows the enterprise to anticipate needs and deliver a personalized service experience for every customer. Learn more about Pega Customer Service

Pulse CRM

by Pulse Web Solutions

Track prior customer service calls and automatically fill out customer information for the next ticket. Learn more about Pulse CRM

Track prior customer service calls and automatically fill out customer information for the next ticket. Learn more about Pulse CRM

Qelp is the global leader in online self-service software for any device. Learn more about Qelp

Qelp is the global leader in online self-service software for any device. Learn more about Qelp

Relay

by Relay Network

An award-winning technology company that connects businesses and customers on their own space for secure, private messaging. Learn more about Relay

An award-winning technology company that connects businesses and customers on their own space for secure, private messaging. Learn more about Relay

Web-based enterprise level complaint handling software to help increase your company's productivity. Learn more about Remetrex PQ

Web-based enterprise level complaint handling software to help increase your company's productivity. Learn more about Remetrex PQ

RenewityRMA

by Renewity Systems

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt. Learn more about RenewityRMA

Flexible Returns/RMA Management & Service Automation for Manufacturers. Includes Knowledge Base, Help Desk and Product Returns Mgmt. Learn more about RenewityRMA

Requuest

by Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. Learn more about Requuest

Requuest is web-based SaaS service desk software designed for delivering worry-free IT support. Learn more about Requuest

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn more about ResponseTek:CEM

Customer experience management platform that helps build customer advocacy and reduce customer defection. Learn more about ResponseTek:CEM

Returngoods

by Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. Learn more about Returngoods

Integrated SaaS solution for managing product returns (RMA). Can be integrated into your call center or ERP database via VDS. Learn more about Returngoods

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

Richmond ServiceDesk

by Richmond Systems

Web-based service desk with customer service portal designed for internal ITSM and external customer support. Learn more about Richmond ServiceDesk

Web-based service desk with customer service portal designed for internal ITSM and external customer support. Learn more about Richmond ServiceDesk

Rocktik

by Evayadesk

Customer Support a click away from your business application. Support system right on your business app. Integrable with in mintes. Learn more about Rocktik

Customer Support a click away from your business application. Support system right on your business app. Integrable with in mintes. Learn more about Rocktik

Sentiment Metrics

by Sentiment Metrics

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. Learn more about Sentiment Metrics

With minimal training, users can search for, find and be analyzing valuable information about brands, competitors and topics. Learn more about Sentiment Metrics

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. Learn more about service.net

Allows after-sales service staff to accept and process orders, access all information using mobile terminals. Learn more about service.net

ShowHows

by ShowHows

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device. Learn more about ShowHows

Make instructions beautiful and show anyone how to do anything. Create web-based, embeddable how-tos or tutorial guides for any device. Learn more about ShowHows

SiteGlue

by LokalMotion

Conversational commerce made easy. Add text messaging to your website and make it easy for mobile visitors to get help via text message Learn more about SiteGlue

Conversational commerce made easy. Add text messaging to your website and make it easy for mobile visitors to get help via text message Learn more about SiteGlue

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn more about SmarterTrack

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn more about SmarterTrack

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. Learn more about Sparkcentral Customer Engagement Platform

Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data. Learn more about Sparkcentral Customer Engagement Platform

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn more about SRM Software

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn more about SRM Software

Supbine

by Supbine

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. Learn more about Supbine

Collects every ticket from a wide range of support channels: E-mail, Twitter, Facebook, Trustpilot, Live Chat and more. Learn more about Supbine

SupportPortal

by Escon Information Consulting

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn more about SupportPortal

Web-based customer support solution with incident, news and knowledge management, product catalog and support forum. Learn more about SupportPortal

SutiDesk

by SutiSoft

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

Organizes your customer care so you can focus on delivering the best service possible. Learn more about Tender Support

Organizes your customer care so you can focus on delivering the best service possible. Learn more about Tender Support

Textline

by Textline

Customer communication tool that converts text messages from customer phones to live chats with company support staff. Learn more about Textline

Customer communication tool that converts text messages from customer phones to live chats with company support staff. Learn more about Textline

Trust+

by ServeMeBest

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Learn more about Trust+

Caller-controlled recording system for customer care departments. Provides customers with recordings of their conversations. Learn more about Trust+

vScreen

by Vizolution

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. Learn more about vScreen

SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. Learn more about vScreen

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. Learn more about WebQA

SaaS platform for 24/7 customer service in multiple languages. Rule-based tools auto-action tasks through web and mobile portals. Learn more about WebQA

WebSupport PRO

by Support Sentry

Web based customer service software for small to medium sized businesses. Learn more about WebSupport PRO

Web based customer service software for small to medium sized businesses. Learn more about WebSupport PRO

Zervicio

by Manage Smart Solutions

Offers cloud based after sales service platform to enterprises for automating customer support services. Learn more about Zervicio

Offers cloud based after sales service platform to enterprises for automating customer support services. Learn more about Zervicio

Zinergy

by Zinergy

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Learn more about Zinergy

Web based service desk software with help desk support, ticketing system, asset management and knowledge base. Learn more about Zinergy

Zoomin

by Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin

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Nov 16, 2017

7 Steps for Getting Actionable Customer Feedback

No business can achieve long-term success without receiving customer feedback. If you're suffering from a low customer response rate, check out these seven steps for getting actionable customer feedback to help your business improve.

Nov 09, 2017

How to Use Technology to Provide Excellent Customer Service

The key to online customer service success is using technology to its full potential. Understanding and validating customer emotions is far more important to customer experience success than fixing their situation. Check out our two-step guide on how to use technology to provide excellent customer service.

Nov 06, 2017

How 4 Small Business Owners Boosted Brand Loyalty on a Budget

LEGO built the world's most powerful brand by tuning into their customers and offering them products custom built for their interests. Other, smaller brands have increased customer loyalty and retention by doing the same thing, at a smaller scale. Here's how four of them improved brand loyalty on a budget with tips on how you can do the same.