Customer Service Software

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Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

TeamSupport

by TeamSupport

TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. Learn more about TeamSupport

Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. Learn more about TeamSupport

Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks. Learn more about Salesforce Essentials

Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Learn more about Salesforce Essentials

Freshdesk

by Freshworks

Freshdesk by Freshworks is a cloud-based Omnichannel Customer Service Tool which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features that focus on productivity and collaboration, it makes it easy for teams of all sizes to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

A cloud-based Omichannel Customer Service Tool that helps over 150000 businesses worldwide create moments of Wow for their customers. Learn more about Freshdesk

Tracker

by PhaseWare

PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. Learn more about Tracker

Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. Learn more about Tracker

NICE inContact

by NICE inContact

NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Learn more about NICE inContact

Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Learn more about NICE inContact

Kustomer

by Kustomer

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Learn more about Kustomer

Kustomer is the omnichannel customer service platform for enterprises focused on delivering standout experiences, not resolving tickets Learn more about Kustomer

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce Service Cloud

LiveAgent

by QualityUnit

LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent

Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

The Genesys PureCloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

Better than a help desk, Front is a collaborative inbox for all your customer communication - email, chat, social media, SMS, and more. With emails to support@ or info@ addresses in shared inboxes, teams can collaborate to give a better experience. Stay on top of messages, unlock insights with metrics, and automate workflows to reply 3x faster. Cisco Meraki, Y Combinator, and 4,000 other teams rely on Front to put customers first. Learn more about Front App

Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel. Learn more about Front App

HappyFox

by HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. Learn more about ManageEngine SupportCenter Plus

Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support Learn more about ManageEngine SupportCenter Plus

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise

CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise

Cayzu is the #1 CUSTOMER SUPPORT SOFTWARE FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu

Cayzu is the #1 solution for HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

HubSpot customer service software makes it easy to solve customer problems with speed, accuracy, and delight. It includes ticketing & automation to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback & survey tools so you can measure customer happiness; and reporting so you can continually improve. Sign up today, for free, and experience customer service software that makes both customers and reps happy. Learn more about HubSpot Service Hub

Keep your team organized, build proactive customer solutions, and keep a pulse on customer happiness with HubSpot Service Hub. Learn more about HubSpot Service Hub

Increase your support team's efficiency with Avochato's convenient text messaging software. Integrates with Salesforce, Desk, & Slack. Provide faster responses to customers and save time by handling simultaneous customer support requests through SMS. Customers love it because they don't have to wait on hold. Your team loves it because they can handle more queries more easily. Surprise and delight your customers by using their favorite channel for communicating with family, friends ... and you! Learn more about Avochato

Avochato is the text messaging solution of choice for customer support teams. Learn more about Avochato

Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpm'online is recognized in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2018, 2017, 2016, 2015. Learn more about bpm'online service

Intelligent service management platform to accelerate service delivery and customer delight Learn more about bpm'online service

Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow Suite

Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow Suite

RenewityRMA

by Renewity Systems

IN-HOUSE RMA and Service Management for manufacturers. Not all products are serviced in the field. The in-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs of products returned for service. RenewityRMA allows the service team to define, implement, monitor and refine their unique returns and service management processes and custom data themselves, without programming. Stop using excels and emails to track in-house service - use RenewityRMA. Learn more about RenewityRMA

Returns and Service Management Software for In-house product service teams - easily configure to your unique process/data, no coding Learn more about RenewityRMA

Ada is an AI-powered platform that enables customer service teams to build a chatbot that saves time, reduces costs by 30% and improves the customer experience. Ada's platform is designed for non-technical teams, so building and managing your bot doesn't require expensive technical skills and long timelines. Empower all teams to create content as customer needs evolve. Automate 70% of inquiries with pictures, videos, and GIFs, all in 100+ languages. Learn more about Ada

Automate up to 70% of your customer service in less than a month to achieve customer excellence and 30% cost savings. Learn more about Ada

Vision Helpdesk

by Vision Helpdesk

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (PINKVerify Certified ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs with an enterprise-proven solution for customer service desks and contact centers. Using innovative computer telephony integration (CTI), InGenius equips agents with features like screen pop, automated call logging, CRM screen transfer and call reports. Backed by reliable expertise and superior customer care, InGenius helps service teamsincrease productivity and enhance the customer experience. Learn more about InGenius Connector Enterprise

InGenius connects telephone systems into leading CRMs for productive customer service teams and world-class customer experiences. Learn more about InGenius Connector Enterprise

Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo! Learn more about Acquire

Web & in-app real-time customer communication software for sales, support and onboarding. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire

Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. Learn more about Mize Customer Central

Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. Learn more about Mize Customer Central

Balto

by Balto Software

Balto integrates with your reps phone systems to automatically interpret dialogue between the rep the buyer. With Balto, feedback is instantaneous, delivered the moment it helps reps most. Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more. Now, a managers feedback doesnt come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen. Learn more about Balto

Understand phone conversations and instantly alerts reps with the best things to say at high-impact points in the call. Learn more about Balto

CloudTalk

by CloudTalk

CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 40 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk

LiveChat

by LiveChat Software

LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. Learn more about LiveChat

LiveChat enables you to have real-time conversations with your customers while they are on your website. Learn more about LiveChat

inSided

by inSided

The inSided online community platform is specifically built so your customers can find answers to their questions effortlessly, scaling your customer support, customer success and increasing customer self-service, retention, product adoption and advocacy. Help your customers help others by giving them the tools to effectively self-serve, learn by engaging with them & gain product insights to focus on what truly matters: your customers satisfaction. Learn more about inSided

InSideds online community platform is true SaaS: no additional costs or development resources needed, easy to set up and scale. Learn more about inSided

HelpDesk

by LiveChat

HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk

Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents. Learn more about eCustomerService

The Apple MAC of customer service. Learn more about eCustomerService

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about SolarWinds Take Control

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about SolarWinds Take Control

Winner of Best Overall Value four years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. Learn more about Agiloft

Four time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users. Learn more about Agiloft

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Learn more about ShareNet Customer Service

Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Learn more about ShareNet Customer Service

TinyTake

by MangoApps

TinyTake for Teams is a screen capture & video recording software for Microsoft Windows & Mac. With TinyTake, you can capture images and videos of your computer screen, add comments and share them with others in minutes. Learn more about TinyTake

Fastest Way to Screen Capture, Record Videos & Share. Learn more about TinyTake

Toonimo

by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. Learn more about Toonimo

Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs Learn more about Toonimo

TrueDialog

by TrueDialog

TrueDialog's Customer Service SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with our unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere, anytime. Start within minutes. More Features. Half the Price. Learn more about TrueDialog

Customer Service SMS Texting Platform. Enterprise-grade SaaS. Unique "TrueDialog" feature enables team-based group texting at scale. Learn more about TrueDialog

Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Learn more about Issuetrak

Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! Learn more about Issuetrak

Heymarket

by Heymarket

Heymarket is business messaging for customer support and operations teams. Customers never have to install an app and receive normal SMS and Facebook messages. Shared inboxes allow a team to read and reply to messages from their computer and mobile apps. Keep agents productive with assignments, reminders, private comments, and templates. Managers can track progress with reports, integrations (Zendesk, Zapier, Slack, Facebook, and more), custom fields, and an API. Setup in just 5 minutes. Learn more about Heymarket

Business SMS for support, operation, & sales. Contacts never have to install an app, your team gets shared inboxes for messaging. Learn more about Heymarket

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET

UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Learn more about UJET

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Learn more about Bitrix24

Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account on www.smartsupp.com and start chatting with them today. Learn more about Smartsupp live chat

Smartsupp is a FREE Live chat with video recordings made for your website and to empower your customer service. Learn more about Smartsupp live chat

HarmonyPSA

by Harmony Business Systems

HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA

The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA

FluentStream

by FluentStream Technologies

FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time. Learn more about FluentStream

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream

Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. Learn more about Knowledge First

Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent Learn more about Knowledge First

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

The worlds first customer messaging platform for business growth Learn more about Intercom

The worlds first customer messaging platform for business growth Learn more about Intercom

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone. Learn more about Kayako

Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone. Learn more about Kayako

CTI for Sales & Contact Center - Improve Customer Experience & Productivity Learn more about Tenfold

CTI for Sales & Contact Center - Improve Customer Experience & Productivity Learn more about Tenfold

Help Scout

by Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Zingtree

by Zingtree

Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help. Learn more about Zingtree

Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help. Learn more about Zingtree

Decision tree driven interactive guides for technical support & customer service Learn more about Yonyx

Decision tree driven interactive guides for technical support & customer service Learn more about Yonyx

Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service. Learn more about Tidio

Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service. Learn more about Tidio

ServiceNow Customer Service Management is built for the digitally connected service economy. Learn more about ServiceNow Customer Service Management

ServiceNow Customer Service Management is built for the digitally connected service economy. Learn more about ServiceNow Customer Service Management

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about 3CLogic

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about 3CLogic

Your all-in-one platform for multi-channel customer service. Learn more about Crisp

Your all-in-one platform for multi-channel customer service. Learn more about Crisp

Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page Learn more about Shelf

Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page Learn more about Shelf

AzureDesk

by AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution Learn more about AzureDesk

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Learn more about WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Learn more about WalkMe

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard. Learn more about xSellco Helpdesk

Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard. Learn more about xSellco Helpdesk

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Learn more about Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Learn more about Avaya Aura Platform

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. Learn more about NABD

Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. Learn more about NABD

ForceManager

by ForceManager

ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams. Learn more about ForceManager

ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams. Learn more about ForceManager

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. Learn more about Teckst

Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. Learn more about Teckst

Dovetail

by Dovetail Research

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next. Learn more about Dovetail

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next. Learn more about Dovetail

Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place. Learn more about VidGrid

Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place. Learn more about VidGrid

The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. Learn more about Deskpro

The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. Learn more about Deskpro

Helpshift

by Helpshift

Helpshift is the industry leading customer service automation platform. Learn more about Helpshift

Helpshift is the industry leading customer service automation platform. Learn more about Helpshift

FocalScope

by FocalScope

Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. Learn more about FocalScope

Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. Learn more about FocalScope

CallPage

by CallPage

Solution made to convert web-visitors into sales calls by callbacks to the real leads! Learn more about CallPage

Solution made to convert web-visitors into sales calls by callbacks to the real leads! Learn more about CallPage

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Help desk solution with service request management, knowledge base, task management, surveys. Learn more about C-Desk

Astrea Case Merge

by Astrea IT Services

Astrea Case Merge is a Salesforce native lightning component. The component is used to merge duplicate Cases in a Salesforce. Learn more about Astrea Case Merge

Astrea Case Merge is a Salesforce native lightning component. The component is used to merge duplicate Cases in a Salesforce. Learn more about Astrea Case Merge

KOOKOO CloudAgent

by Ozonetel Systems

KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO. Learn more about KOOKOO CloudAgent

KOOKOO CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO. Learn more about KOOKOO CloudAgent

HelpShelf

by HelpShelf

HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters. Learn more about HelpShelf

HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters. Learn more about HelpShelf

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

ClickDesk

by ClickDesk

Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. Learn more about ClickDesk

Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more. Learn more about ClickDesk

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Learn more about Casengo

Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Learn more about Casengo

Dixa is the customer friendship platform for real-time conversations between brands and their customers on phone, email, chat & social. Learn more about Dixa

Dixa is the customer friendship platform for real-time conversations between brands and their customers on phone, email, chat & social. Learn more about Dixa

Next4biz

by Formalistech

Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Next4biz

Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities. Learn more about Next4biz

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn more about Customer Support Suite

Software that enables you to provide a cost effective Intranet or Internet help desk support environment. Learn more about Customer Support Suite

Supportbench

by Supportbench Services

A beautiful, intelligent, and intuitive ticketing system. Learn more about Supportbench

A beautiful, intelligent, and intuitive ticketing system. Learn more about Supportbench

Textline

by Textline

Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation. Learn more about Textline

Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation. Learn more about Textline

Answerbase

by Lumin Creative

An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. Learn more about Answerbase

An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. Learn more about Answerbase

Powerful flexible and affordable Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

Powerful flexible and affordable Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes Learn more about CustomAnswers

Kommunicate

by Kommunicate

A human+bot hybrid customer support software for real-time, proactive and personalized customer support. Learn more about Kommunicate

A human+bot hybrid customer support software for real-time, proactive and personalized customer support. Learn more about Kommunicate

C2 ATOM

by C2 Enterprise

Flexible and powerful customer service software with intuitive configuration and fast onboarding. Learn more about C2 ATOM

Flexible and powerful customer service software with intuitive configuration and fast onboarding. Learn more about C2 ATOM

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

QuestDesk Solutions

by QuestDesk Solutions

An enterprise-level customer service and support solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

An enterprise-level customer service and support solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

SupportBee

by SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Applied CSR24

by Applied Systems

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem Learn more about Applied CSR24

Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem Learn more about Applied CSR24

Conversocial

by Conversocial

Conversocial is the digital customer care platform for social messaging. Learn more about Conversocial

Conversocial is the digital customer care platform for social messaging. Learn more about Conversocial

HelpSite

by HelpSite

Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more. Learn more about HelpSite

Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more. Learn more about HelpSite

ServiceMobility

by ServicePower

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders. Learn more about ServiceMobility

Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders. Learn more about ServiceMobility

SupportSync

by SupportSync

SupportSync provides Product Return Management software designed for businesses who provide products that require return services. Learn more about SupportSync

SupportSync provides Product Return Management software designed for businesses who provide products that require return services. Learn more about SupportSync

Paldesk

by Paldesk

Support visitors or customers every step of the way. Answer questions, solve tickets and provide personalized support to customers. Learn more about Paldesk

Support visitors or customers every step of the way. Answer questions, solve tickets and provide personalized support to customers. Learn more about Paldesk

Re:Desk

by Re:Desk

Customer support help desk software for small business including web based cloud (Saas) and downloadable version. Learn more about Re:Desk

Customer support help desk software for small business including web based cloud (Saas) and downloadable version. Learn more about Re:Desk

Helprace

by Helprace

Improve customer service with Helprace a customer service software solution built with the customer in mind. Learn more about Helprace

Improve customer service with Helprace a customer service software solution built with the customer in mind. Learn more about Helprace

HelpSpot

by UserScape Software

Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more. Learn more about HelpSpot

Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more. Learn more about HelpSpot

VeriShow

by HBR Labs

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online. Learn more about VeriShow

Revelation helpdesk

by YellowFish Software

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

100% web-based help desk application that will improve your business management & your customer relations. Learn more about Revelation helpdesk

Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks. Learn more about Customer Support Tickets Analytics

Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks. Learn more about Customer Support Tickets Analytics

devContact

by devContact

The Ultimate Customer Experience Learn more about devContact

The Ultimate Customer Experience Learn more about devContact

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Learn more about Jobi

Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Learn more about Jobi

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

FuseDesk

by FuseDesk

FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today! Learn more about FuseDesk

FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today! Learn more about FuseDesk

Building the MIND for your business. Learn more about Gluru AI

Building the MIND for your business. Learn more about Gluru AI

Cloud-based CRM solution that helps businesses with outlook integration, document attachments, and marketing campaigns. Learn more about HyperTeam CRM for Office 365

Cloud-based CRM solution that helps businesses with outlook integration, document attachments, and marketing campaigns. Learn more about HyperTeam CRM for Office 365

MyTalk

by MyTalk

SaaS solution that helps build a community for building a relationship, trust, and support with your customers. Learn more about MyTalk

SaaS solution that helps build a community for building a relationship, trust, and support with your customers. Learn more about MyTalk

AnswerDash

by AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

FuzeDigital

by FuzeDigital

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital

We help you share expert troubleshooting knowledge and transfer skills to field service technicians by digitalizing expert know-how Learn more about Interactive Troubleshooting Guides

We help you share expert troubleshooting knowledge and transfer skills to field service technicians by digitalizing expert know-how Learn more about Interactive Troubleshooting Guides

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way Learn more about PlayVox

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way Learn more about PlayVox

User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI. Learn more about ProScheduler

User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI. Learn more about ProScheduler

SmarterTrack

by Tweakservers

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn more about SmarterTrack

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Learn more about SmarterTrack

SutiDesk

by SutiSoft

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. Learn more about SutiDesk

ThoughtBuzz

by ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. Learn more about versaSRS HelpDesk

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged. Learn more about Zoho Discussions

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster. Learn more about Buffer Reply

The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster. Learn more about Buffer Reply

Callmaker

by Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Dashly

by Dashly

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Dashly

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Dashly

Deskware

by Deskware

Deskware is a cloud-based customer support solution that allows businesses to manage customer interactions and problem-solving methods. Learn more about Deskware

Deskware is a cloud-based customer support solution that allows businesses to manage customer interactions and problem-solving methods. Learn more about Deskware

Dial Once

by Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. Learn more about Dial Once

Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience. Learn more about Dial Once

Gnatta

by Gnatta

Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. Learn more about Gnatta

Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. Learn more about Gnatta

Every customer. One platform. Learn more about Logicalware customer service

Every customer. One platform. Learn more about Logicalware customer service

Ticksy

by Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Learn more about Ticksy

Yekaliva

by Positivenaick Analytics

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Learn more about Yekaliva

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Learn more about Yekaliva

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn more about NetSupport 24-7

Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world. Learn more about NetSupport 24-7

Vivocha

by Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha

Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools Learn more about Vivocha

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Learn more about Omni-Channel Customer Engagement

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Learn more about Omni-Channel Customer Engagement

Bamboo Cricket

by Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn more about Bamboo Cricket

Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. Learn more about Bamboo Cricket

Brand Embassy

by Brand Embassy

Brand Embassy is an omnichannel digital customer service platform for contact centers. It is Enteprise costs saving solution. Learn more about Brand Embassy

Brand Embassy is an omnichannel digital customer service platform for contact centers. It is Enteprise costs saving solution. Learn more about Brand Embassy

GetinQ

by GetinQ

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge Learn more about GetinQ

Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge Learn more about GetinQ

Jatana

by Jatana

Jatana is an AI Customer Service Platform that automates repetitive customer support processes, saving time & money while boosting CX. Learn more about Jatana

Jatana is an AI Customer Service Platform that automates repetitive customer support processes, saving time & money while boosting CX. Learn more about Jatana

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. Learn more about Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. Learn more about Ongair

Panviva

by Panviva

Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere. Learn more about Panviva

Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere. Learn more about Panviva

Shipway.in

by Onjection Solutions

Notify your customers about their shipment updates via SMS and email. Learn more about Shipway.in

Notify your customers about their shipment updates via SMS and email. Learn more about Shipway.in

Slaask

by Slaask

Your customer service app for Slack to bring all your team communication together in one place. Learn more about Slaask

Your customer service app for Slack to bring all your team communication together in one place. Learn more about Slaask

Teleportivity

by Teleportivity

Cloud based video platform, allowing you and your human team to have a physical presence anywhere. Learn more about Teleportivity

Cloud based video platform, allowing you and your human team to have a physical presence anywhere. Learn more about Teleportivity

Textology

by Textology

Enables your business' landline number to receive and send texts through a web-based inbox that can be accessed from anywhere. Learn more about Textology

Enables your business' landline number to receive and send texts through a web-based inbox that can be accessed from anywhere. Learn more about Textology

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting Learn more about trueAct

Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting Learn more about trueAct

UserEcho

by UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features. Learn more about UserEcho

An online customer support software with helpdesk, forum, knowledge base, and live chat features. Learn more about UserEcho

Zoomin

by Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin

Helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

CallTaker

by Synagen Systems

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

InTheChat

by InTheChat

ITC delivers omnichannel customer service, integrated with your CRM. Improve CX by engaging with customers on their channel of choice. Learn more about InTheChat

ITC delivers omnichannel customer service, integrated with your CRM. Improve CX by engaging with customers on their channel of choice. Learn more about InTheChat

Qelp

by Qelp

Qelp is the global leader in online self-service software. We help clients to reduce support costs & improve customer experience Learn more about Qelp

Qelp is the global leader in online self-service software. We help clients to reduce support costs & improve customer experience Learn more about Qelp

Request management software Learn more about Request Manager

Request management software Learn more about Request Manager

GovQA

by WebQA

A cross system work action platform for Governments managing public records requests, subpoenas, inter-agency communications and more. Learn more about GovQA

A cross system work action platform for Governments managing public records requests, subpoenas, inter-agency communications and more. Learn more about GovQA

SpiceCSM

by SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn more about SRM Software

Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling. Learn more about SRM Software

3Li

by CALLIOPE

Microsoft integrator that helps businesses with services including training, development, analysis, consulting, and project monitoring. Learn more about 3Li

Microsoft integrator that helps businesses with services including training, development, analysis, consulting, and project monitoring. Learn more about 3Li

Achiever CRM

by Interactive Software

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn more about Achiever CRM

Scalable and highly customisable enterprise-wide solution covering Sales, Marketing, Customer Service & Support. Learn more about Achiever CRM

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions. Learn more about ActiveSeries Suite

Omni channel D2C software provider offering modular Order Management, Warehouse Management, & Buying and Product Management solutions. Learn more about ActiveSeries Suite

Agent.ai

by Agent.ai

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive. Learn more about Agent.ai

Agent.ai enables businesses to respond to customers faster, 24/7/365, while helping agents become more productive. Learn more about Agent.ai

Akio.CX is a unified cross-channel customer conversational platform combined with a complete listening and analytics system. Learn more about Akio

Akio.CX is a unified cross-channel customer conversational platform combined with a complete listening and analytics system. Learn more about Akio

Alexxo Service Desk

by Alexxo Service Desk

Alexxo is a cloud-based customer support software catering to the various areas of service management. Learn more about Alexxo Service Desk

Alexxo is a cloud-based customer support software catering to the various areas of service management. Learn more about Alexxo Service Desk

AlphaBlues

by AlphaBlues

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI. Learn more about AlphaBlues

Automated customer support for autonomous ticket closing and human assisted case resolution. Utilising machine learning and AI. Learn more about AlphaBlues

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

AnswerChat

by Alpha Media

Customer support system that helps track your website and visitor's statistics. Learn more about AnswerChat

Customer support system that helps track your website and visitor's statistics. Learn more about AnswerChat

AnsweriQ

by AnsweriQ

Transform your customer service with AI and RPA. Learn more about AnsweriQ

Transform your customer service with AI and RPA. Learn more about AnsweriQ

AnswerWise

by Oxynus Technologies

AI platform that automates your customer support, leading to increased productivity, reduced cost & customer delight. Learn more about AnswerWise

AI platform that automates your customer support, leading to increased productivity, reduced cost & customer delight. Learn more about AnswerWise

Customer management system provides the right information and tools for concentrating on sales priorities at all time. Learn more about audius.CRM Mobile Sales

Customer management system provides the right information and tools for concentrating on sales priorities at all time. Learn more about audius.CRM Mobile Sales

BSI Contact Center

by BSI Business Systems Integration AG

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

Dexem Call Manager helps companies to boost their Sales efficiency and customer experience with the potential of phone calls data. Learn more about Call Manager

Dexem Call Manager helps companies to boost their Sales efficiency and customer experience with the potential of phone calls data. Learn more about Call Manager

Cention

by Cention Group

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. Learn more about Cention

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. Learn more about Cention

ChipBot

by ChipBot

ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement. Learn more about ChipBot

ChipBot is a fully automated customer support software that analyzes your customer's behavior while giving them support and engagement. Learn more about ChipBot

Chloe

by Sundown.ai

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. Learn more about Chloe

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. Learn more about Chloe

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge CX Suite

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge CX Suite

Close Support

by Close Fit Software

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Multi-user help desk software application that is affordable, simple to install and easy to use. Learn more about Close Support

Cloud 9 Support

by Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. Learn more about Cloud 9 Support

Scalable multi-language support system for products and services with contract compliance functionality. Learn more about Cloud 9 Support

Clustaar

by Clustaar

Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere Learn more about Clustaar

Clustaar is a bot building platform dedicated to customer support automation. We help clients build powerful bots to integrate anywhere Learn more about Clustaar

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Learn more about Cognitive Virtual Assistant

Gives instant answers to customer queries. Understands customer intent in natural language. Creates knowledge base from existing web. Learn more about Cognitive Virtual Assistant

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn more about Comarch NGSF

Component-based service creation concept to reduce service lifecycle and enables CSPs to update the customer service portfolio. Learn more about Comarch NGSF

ConfirmKit

by ConfirmKit

User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit

User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit

ConvertCall

by NOVATEC SOLUCIONES Y PROYECTOS

Call generating software that empowers website visitors to request an instant free callback from the website they are on. Learn more about ConvertCall

Call generating software that empowers website visitors to request an instant free callback from the website they are on. Learn more about ConvertCall

CRMUnleashed

by Force Software

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn more about CRMUnleashed

Support clients in various locations with one application through a web-based portal or an automated bug notification tool. Learn more about CRMUnleashed

CustomerFirst

by RTI Software

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. Learn more about CustomerFirst

DEEP.assist

by DeepSearch

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Learn more about DEEP.assist

Customizable call center solution for recognizing and analyzing content in real time to reduce time on decision making. Learn more about DEEP.assist

DigitalGenius

by DigitalGenius

AI Platform for Customer Service Learn more about DigitalGenius

AI Platform for Customer Service Learn more about DigitalGenius

e-bot7

by e-bot7 GmbH

We develop and integrate artificial intelligence for your customer service. Learn more about e-bot7

We develop and integrate artificial intelligence for your customer service. Learn more about e-bot7

E-Track

by AdvanTec Information Systems

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn more about E-Track

Web and LAN based inegrated customer service - tracks trouble tickets through completion and resource utilization. Learn more about E-Track

eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands. Learn more about eGain Suite

eGain's unified knowledge management and customer engagement solution suite powers digital transformation for leading brands. Learn more about eGain Suite

ePowerCenter

by Astute Solutions

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. Learn more about ePowerCenter

Boost your agents ability to anticipate consumer needs while increasing productivity and reducing training time with a smart CRM. Learn more about ePowerCenter

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn more about Eptica Entreprise Suite

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels. Learn more about Eptica Entreprise Suite

eTouchPoint

by eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

Customer feedback and coaching application for service-oriented businesses. Learn more about eTouchPoint

ExDesk

by ExDesk.com

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Help desk software solution for the IT support and service provider communities. Learn more about ExDesk

Provide customer support and managing business relationships directly in Slack channels with this software. Learn more about Frame for Slack

Provide customer support and managing business relationships directly in Slack channels with this software. Learn more about Frame for Slack

Gladly

by Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

Helppier

by Helppier

Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7. Learn more about Helppier

Help users engage with your content through one single UX hub. Create user guides and interactive on-page tools that work 24/7. Learn more about Helppier

Humach

by Humach

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Learn more about Humach

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Learn more about Humach

Humany

by Humany

Online knowledge base management platform that helps create, optimize and personalize responses regarding customer services. Learn more about Humany

Online knowledge base management platform that helps create, optimize and personalize responses regarding customer services. Learn more about Humany

iCity

by Imex Systems

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. Learn more about iCity

iCity-CSP is a comprehensive and integrated e-Government framework that provides portal and eServices for local governments. Learn more about iCity

Imagicle

by Imagicle

The right solution for monitoring and analysing telephone traffic for Cisco. Learn more about Imagicle

The right solution for monitoring and analysing telephone traffic for Cisco. Learn more about Imagicle

IMIchat

by IMImobile

Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels Learn more about IMIchat

Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels Learn more about IMIchat

Inbify

by Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. Learn more about Inbify

Inbify is a platform that provides businesses with an engaging & proactive way to collect, analyze and address their customers service. Learn more about Inbify

Inforobo

by Brainasoft

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. Learn more about Inforobo

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. Learn more about Inforobo

Jenny

by GetJenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. Learn more about Jenny

Intelligent virtual software agent capable of automatically answering the most common questions of your customer service. Learn more about Jenny

Keeping.com

by Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. Learn more about Keeping.com

Turn Gmail into a helpdesk and deliver customer support right from your inbox. Learn more about Keeping.com

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Learn more about Kundo

Kundo is a customer service software that offers features such as live chat, customer forum, email, and case management Learn more about Kundo

Kylie

by Kylie.ai

Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations. Learn more about Kylie

Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations. Learn more about Kylie

Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365. Learn more about Live Assist for Microsoft CRM

Customer engagement solution that provides chatbots and live in-app customer service for Microsoft Dynamics 365. Learn more about Live Assist for Microsoft CRM

Cloud-based customer service platform that provides capabilities for customers and agents to call and message each other globally. Learn more about liveConnect

Cloud-based customer service platform that provides capabilities for customers and agents to call and message each other globally. Learn more about liveConnect

LobbyCentral

by Fuhr Software

Customer queuing and service analysis software for customer service departments. Learn more about LobbyCentral

Customer queuing and service analysis software for customer service departments. Learn more about LobbyCentral

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages. Learn more about luminjo

A customer service solution with a centralized dashboard and features to follow conversations, automate responses, and sort messages. Learn more about luminjo

MaestroQA

by MaestroQA

Software for customer service quality assurance for CSAT, CES, and more. Learn more about MaestroQA

Software for customer service quality assurance for CSAT, CES, and more. Learn more about MaestroQA

MaxContact

by MaxContact

MaxContact has been built from the ground up with the latest technologies to be truly hosted. Learn more about MaxContact

MaxContact has been built from the ground up with the latest technologies to be truly hosted. Learn more about MaxContact

Moobidesk

by Maven Lab

Omnichannel communications solution that aids companies in their customer interactions to enhance customer engagement. Learn more about Moobidesk

Omnichannel communications solution that aids companies in their customer interactions to enhance customer engagement. Learn more about Moobidesk

Mr Wolf

by My Wolf

Our automation solutions consist mainly in automatic resolving of any type of requests from your clients. Learn more about Mr Wolf

Our automation solutions consist mainly in automatic resolving of any type of requests from your clients. Learn more about Mr Wolf

Neocase CS

by Neocase Software

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn more about Neocase CS

Maximizes productivity and quality of service through self-service, knowledge management and advanced workflows. Learn more about Neocase CS

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

Automate day-to-day tasks for sales, customer service, marketing, help desk and call centers. Learn more about NetKeeper

nService

by Avensoft

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn more about nService

Service management application for managing work orders and service requests. Includes self-service portal for requests submissions. Learn more about nService

nuTeam

by nuMedia Innovations

Intelligent Digital Avatars Learn more about nuTeam

Intelligent Digital Avatars Learn more about nuTeam

Discover the power of OBI Engage for excellent customer engagement, online customer service an