# Page 11 | Best Customer Service Software 2026 | Capterra

> Page 11 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-service-software

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# Best Customer Service Software - Page 11

[## HelpMate](https://www.capterra.com/p/10016785/HelpMate/)

0.0 (0)

Customer service tool that helps businesses organize incoming messages in team inbox, manage knowledge base & track support tickets. [Learn more about HelpMate](https://www.capterra.com/p/10016785/HelpMate/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Cordless](https://www.capterra.com/p/10004833/Cordless/)

0.0 (0)

Modern telephony for customer support teams. Ready to use in minutes. Improve phone support for your customers and your agents [Learn more about Cordless](https://www.capterra.com/p/10004833/Cordless/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## FyneDesk](https://www.capterra.com/p/10036840/FyneDesk/)

0.0 (0)

AI-powered platform that handles requests from your clients, customers and end-users via AI. Built for both external & internal teams.  [Learn more about FyneDesk](https://www.capterra.com/p/10036840/FyneDesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

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[## Mobile Service Cloud](https://www.capterra.com/p/218944/Mobile-Service-Cloud/)

0.0 (0)

Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox. [Learn more about Mobile Service Cloud](https://www.capterra.com/p/218944/Mobile-Service-Cloud/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Video Call Center](https://www.capterra.com/p/230553/Video-Call-Center/)

0.0 (0)

Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients. [Learn more about Video Call Center](https://www.capterra.com/p/230553/Video-Call-Center/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## IMIchat](https://www.capterra.com/p/177533/IMIchat/)

0.0 (0)

Cloud based omnichannel customer service software to deliver contextual, inbound and outbound customer support across channels [Learn more about IMIchat](https://www.capterra.com/p/177533/IMIchat/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Zowie](https://www.capterra.com/p/249975/Zowie/)

0.0 (0)

Zowie is the only customer service automation platform built for companies that sell online.  [Learn more about Zowie](https://www.capterra.com/p/249975/Zowie/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## GoDesk](https://www.capterra.com/p/220190/GoDesk/)

0.0 (0)

Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. [Learn more about GoDesk](https://www.capterra.com/p/220190/GoDesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Enterprise Accelerator](https://www.capterra.com/p/202795/Enterprise-Accelerator/)

0.0 (0)

Measure and manage 100% of contact center interactions in customized business intelligence reporting dashboards, with speech analytics. [Learn more about Enterprise Accelerator](https://www.capterra.com/p/202795/Enterprise-Accelerator/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Grypp](https://www.capterra.com/p/265399/Grypp/)

0.0 (0)

Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally. [Learn more about Grypp](https://www.capterra.com/p/265399/Grypp/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## QuantumDesk](https://www.capterra.com/p/10042272/QuantumDesk/)

0.0 (0)

AI-native customer support platform that helps businesses automate resolve support requests, assist agents with intelligence. [Learn more about QuantumDesk](https://www.capterra.com/p/10042272/QuantumDesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Kreechat](https://www.capterra.com/p/10034533/Kreechat/)

0.0 (0)

Mobile-based software for customer service, offering a unified inbox to manage inquiries on WhatsApp, Telegram, Messenger, and Viber. [Learn more about Kreechat](https://www.capterra.com/p/10034533/Kreechat/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## INEXSO ERM](https://www.capterra.com/p/217991/INEXSO-ERM/)

0.0 (0)

Enterprise response management system to help organizations monitor email etc, assign to agents and manage personalized responses. [Learn more about INEXSO ERM](https://www.capterra.com/p/217991/INEXSO-ERM/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## AgentHub](https://www.capterra.com/p/215818/AgentHub/)

0.0 (0)

AgentHub is the agent guidance and action interface that turns agents—regardless of their tenure or proficiency—into your best agent. [Learn more about AgentHub](https://www.capterra.com/p/215818/AgentHub/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## DigitalGenius](https://www.capterra.com/p/175964/DigitalGenius/)

0.0 (0)

AI Platform for Customer Service [Learn more about DigitalGenius](https://www.capterra.com/p/175964/DigitalGenius/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Haber Chat](https://www.capterra.com/p/10021255/Haber-Chat/)

0.0 (0)

Haber Chat is a WhatsApp productivity tool for teams to automate workflows, manage contacts, and integrate with APIs. [Learn more about Haber Chat](https://www.capterra.com/p/10021255/Haber-Chat/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## SOGEDES.X](https://www.capterra.com/p/267536/SOGEDESX/)

0.0 (0)

User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience! [Learn more about SOGEDES.X](https://www.capterra.com/p/267536/SOGEDESX/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Donkey Support](https://www.capterra.com/p/10037499/Donkey-Support/)

0.0 (0)

Donkey Support is customer service software that enables teams to respond to customer messages on Slack, Discord, or Telegram. [Learn more about Donkey Support](https://www.capterra.com/p/10037499/Donkey-Support/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## ResolveAI](https://www.capterra.com/p/10005069/ResolveAI/)

0.0 (0)

ResolveAI provides cutting edge conversational AI chatbots that learn from business documentation and response accurately in real time. [Learn more about ResolveAI](https://www.capterra.com/p/10005069/ResolveAI/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Akio.CX](https://www.capterra.com/p/158998/Akio/)

0.0 (0)

Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system. [Learn more about Akio.CX](https://www.capterra.com/p/158998/Akio/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Sirius](https://www.capterra.com/p/266649/Sirius/)

0.0 (0)

With 24/7 availability, our intent prediction, sentiment detection, perpetual learning software offers superior customer interaction [Learn more about Sirius](https://www.capterra.com/p/266649/Sirius/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## CustomerFirst](https://www.capterra.com/p/28128/CustomerFirst/)

0.0 (0)

Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more. [Learn more about CustomerFirst](https://www.capterra.com/p/28128/CustomerFirst/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Saysimple](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/)

0.0 (0)

Saysimple is an omni channel customer communications platform, which enables businesses to connect all channels into one inbox. [Learn more about Saysimple](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Humany](https://www.capterra.com/p/151129/Humany/)

0.0 (0)

Online knowledge base management platform that helps create, optimize and personalize responses regarding customer services. [Learn more about Humany](https://www.capterra.com/p/151129/Humany/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Cobbai](https://www.capterra.com/p/10024420/Cobbai/)

0.0 (0)

Cobbai provides advanced conversational AI agents for customer service, automating support and enhancing customer experiences. [Learn more about Cobbai](https://www.capterra.com/p/10024420/Cobbai/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Onlim](https://www.capterra.com/p/189441/Onlim/)

0.0 (0)

Onlim provides a platform to manage & distribute content for customer interactions via text and voice based conversational interfaces. [Learn more about Onlim](https://www.capterra.com/p/189441/Onlim/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Roundesk](https://www.capterra.com/p/220154/Roundesk/)

0.0 (0)

An agile, efficient, modern and highly automated platform offering your customers and employees business solutions. [Learn more about Roundesk](https://www.capterra.com/p/220154/Roundesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## CallVU](https://www.capterra.com/p/207620/CallVU-Digital-Call-Experience/)

0.0 (0)

The complete digital call experience, allowing call agents to engage customers with on-call collaboration, esign, cobrowse, & IVR. [Learn more about CallVU](https://www.capterra.com/p/207620/CallVU-Digital-Call-Experience/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Optiwe](https://www.capterra.com/p/208360/Optiwe/)

0.0 (0)

AI-Powered Messaging Platform for Streamlining Sales and Automating Customer Service in Any Channel [Learn more about Optiwe](https://www.capterra.com/p/208360/Optiwe/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## TIKTING](https://www.capterra.com/p/10001589/TIKTING/)

0.0 (0)

TIKTING® Help Desk & Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB & Chat Fully Customizable [Learn more about TIKTING](https://www.capterra.com/p/10001589/TIKTING/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Buzzmonitor](https://www.capterra.com/p/219449/Buzzmonitor/)

0.0 (0)

The complete and integrated AI-powered tool for social media management and customer engagement!  [Learn more about Buzzmonitor](https://www.capterra.com/p/219449/Buzzmonitor/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Capta](https://www.capterra.com/p/10038212/Capta/)

0.0 (0)

Capta is an AI-powered software to capture, manage, and automate requests from WhatsApp, email, and web forms in one place. [Learn more about Capta](https://www.capterra.com/p/10038212/Capta/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## ConfirmKit](https://www.capterra.com/p/182469/ConfirmKit/)

0.0 (0)

User research and customer development platform that helps companies of all sizes to learn from their users. [Learn more about ConfirmKit](https://www.capterra.com/p/182469/ConfirmKit/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Visiativ Customer Service](https://www.capterra.com/p/10013252/Visiativ-Service-Clients/)

0.0 (0)

With Visiativ Customer Service, deliver 24/7 omnichannel customer service to facilitate interaction with your customers and resellers. [Learn more about Visiativ Customer Service](https://www.capterra.com/p/10013252/Visiativ-Service-Clients/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Cognitive Virtual Assistant](https://www.capterra.com/p/141802/Cognitive-Virtual-Assistant/)

0.0 (0)

CIRA is a digital assistant platform designed for financial services enterprises that helps in driving customer experience. [Learn more about Cognitive Virtual Assistant](https://www.capterra.com/p/141802/Cognitive-Virtual-Assistant/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## ConSol CM/Ticketing](https://www.capterra.com/p/267480/ConSol-CMTicketing/)

0.0 (0)

ConSol CM/Ticketing is used to efficiently manage and process requests of all kinds. Say Goodbye to excel lists and email chaos. [Learn more about ConSol CM/Ticketing](https://www.capterra.com/p/267480/ConSol-CMTicketing/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Stip](https://www.capterra.com/p/200588/Stip/)

0.0 (0)

Game-changer customer support tool. Stip AI increases both your customers’ and customer service operators’ satisfaction.  [Learn more about Stip](https://www.capterra.com/p/200588/Stip/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## CSAT.AI](https://www.capterra.com/p/230471/CSATAI/)

0.0 (0)

Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI. [Learn more about CSAT.AI](https://www.capterra.com/p/230471/CSATAI/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## KDesk](https://www.capterra.com/p/10040518/KDesk/)

0.0 (0)

KDesk is a service desk platform that combines ticketing, contact management, forms, analytics, automation, and secure access.  [Learn more about KDesk](https://www.capterra.com/p/10040518/KDesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## STEPS](https://www.capterra.com/p/10011915/STEPS/)

0.0 (0)

Cloud-based ERP solution that helps businesses manage project scheduling, capacity plans, employee performance, and more. [Learn more about STEPS](https://www.capterra.com/p/10011915/STEPS/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Chloe](https://www.capterra.com/p/155386/Chloe/)

0.0 (0)

An Artificial Intelligence system that lowers labor costs by automating customer service and sales. [Learn more about Chloe](https://www.capterra.com/p/155386/Chloe/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## tbXMS](https://www.capterra.com/p/265551/tbXMS/)

0.0 (0)

It is a network management solution that helps businesses monitor performance, manage configuration, and more. [Learn more about tbXMS](https://www.capterra.com/p/265551/tbXMS/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Virtual Agent](https://www.capterra.com/p/274833/Virtual-Agent/)

0.0 (0)

AI-powered virtual assistant that provides a consistent, personalized self-service experience to customers across digital channels. [Learn more about Virtual Agent](https://www.capterra.com/p/274833/Virtual-Agent/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Vocalcom](https://www.capterra.com/p/255174/Vocalcom/)

0.0 (0)

Vocalcom is a leading cloud customer service software solution. Over 550,000 agents use Vocalcom to increase customer satisfaction. [Learn more about Vocalcom](https://www.capterra.com/p/255174/Vocalcom/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## SNDesk](https://www.capterra.com/p/10039399/SNDesk/)

0.0 (0)

SNDesk is cloud-based customer service software that streamlines support with call logging, scheduling, and reporting features. [Learn more about SNDesk](https://www.capterra.com/p/10039399/SNDesk/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Manhattan Active Omni](https://www.capterra.com/p/209714/Manhattan-Active-Omni/)

0.0 (0)

Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations. [Learn more about Manhattan Active Omni](https://www.capterra.com/p/209714/Manhattan-Active-Omni/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## OMQ](https://www.capterra.com/p/149788/OMQ-self-service/)

0.0 (0)

OMQ developed customer service software with AI to simplify customer communication for companies. [Learn more about OMQ](https://www.capterra.com/p/149788/OMQ-self-service/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Laivly](https://www.capterra.com/p/251949/Laivly/)

0.0 (0)

Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents. [Learn more about Laivly](https://www.capterra.com/p/251949/Laivly/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Kundo](https://www.capterra.com/p/160987/Kundo/)

0.0 (0)

All-in-one platform for your digital customer service. Email, chat, enquiry forum and social media. [Learn more about Kundo](https://www.capterra.com/p/160987/Kundo/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

[## Lokulus](https://www.capterra.com/p/10014726/Lokulus/)

0.0 (0)

Lokulus is a technology platform delivering business process automation tools to consumer-focused businesses [Learn more about Lokulus](https://www.capterra.com/p/10014726/Lokulus/)

Customer Service features reviewers most value

Alerts/Escalation

Call Center Management

CRM

Dashboard

Inbox Management

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

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I'm looking for Customer Service Software that is:

[Free](https://www.capterra.com/customer-service-software/s/free/)