# Page 12 | Best Customer Service Software 2026 | Capterra > Page 12 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 12 [## Wandle](https://www.capterra.com/p/266632/Wandle/) 0.0 (0) Wandle is an application dedicated to the management of personal services. [Learn more about Wandle](https://www.capterra.com/p/266632/Wandle/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## AI-Talker](https://www.capterra.com/p/10023434/Verbalyze/) 0.0 (0) Verbalyze is an AI-enabled platform that helps businesses streamline customer engagement by automating calls, emails, chats, and more. [Learn more about AI-Talker](https://www.capterra.com/p/10023434/Verbalyze/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## KIX](https://www.capterra.com/p/241172/KIX/) 0.0 (0) KIX is the open source based service management software for IT service management and technical service. [Learn more about KIX](https://www.capterra.com/p/241172/KIX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## ClearFeed](https://www.capterra.com/p/10012429/ClearFeed/) 0.0 (0) ClearFeed is a conversational support platform for Slack-first teams. [Learn more about ClearFeed](https://www.capterra.com/p/10012429/ClearFeed/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Fusion Connect CCaaS](https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/) 0.0 (0) Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution. [Learn more about Fusion Connect CCaaS](https://www.capterra.com/p/237213/Fusion-Connect-CCaaS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Verascape](https://www.capterra.com/p/169287/Omni-Channel-Self-Service/) 0.0 (0) Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics [Learn more about Verascape](https://www.capterra.com/p/169287/Omni-Channel-Self-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Meon CRM](https://www.capterra.com/p/10030868/Meon-CRM/) 0.0 (0) Cloud and mobile-based customer relationship management tool that streamlines lead tracking, sales, marketing, and support services. [Learn more about Meon CRM](https://www.capterra.com/p/10030868/Meon-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## nService](https://www.capterra.com/p/127109/nService/) 0.0 (0) Service management solution that helps manage customer requests, assets, products, billing, contracts & more using self-help portals. [Learn more about nService](https://www.capterra.com/p/127109/nService/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Hay](https://www.capterra.com/p/10039981/Hay/) 0.0 (0) Hay is source-available AI customer service software that resolves queries and completes actions across WhatsApp, email, and chat. [Learn more about Hay](https://www.capterra.com/p/10039981/Hay/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Raffle Search](https://www.capterra.com/p/10002650/Raffle-Site-Search/) 0.0 (0) Raffle Search is the plug-and-play, AI-driven search optimization engine that fosters smart self-service among customers and employees. [Learn more about Raffle Search](https://www.capterra.com/p/10002650/Raffle-Site-Search/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Software Assistenza](https://www.capterra.com/p/241266/Software-Assistenza/) 0.0 (0) Software Assistenza is a product intended for small and medium-sized companies that require more accurate management of their logistics [Learn more about Software Assistenza](https://www.capterra.com/p/241266/Software-Assistenza/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Kylie.ai](https://www.capterra.com/p/171963/Kylie/) 0.0 (0) Customer service platform that helps businesses augment existing workflows, manage ramp-up time and automate conversations. [Learn more about Kylie.ai](https://www.capterra.com/p/171963/Kylie/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Ameyo Engage](https://www.capterra.com/p/152387/Ameyo-Engage/) 0.0 (0) Grow your business by gaining customer loyalty with a world-class cloud-based call center software that is PCI-DSS compliant. [Learn more about Ameyo Engage](https://www.capterra.com/p/152387/Ameyo-Engage/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Office24by7](https://www.capterra.com/p/172453/Cloud-Telephony/) 0.0 (0) Integrated multi-channel customer service with automation and ticketing to ensure timely, efficient, and satisfying issue resolution. [Learn more about Office24by7](https://www.capterra.com/p/172453/Cloud-Telephony/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## HGS Agent X](https://www.capterra.com/p/249025/HGS-Agent-X/) 0.0 (0) Leverage artificial intelligence (AI) and real-time insights to automate workflows, improve agent productivity & enhance CX. Know more. [Learn more about HGS Agent X](https://www.capterra.com/p/249025/HGS-Agent-X/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Frontline Care](https://www.capterra.com/p/10022598/Frontline-Care/) 0.0 (0) Frontline Care is a cloud-based customer service tool that helps manage customer care interactions via artificial intelligence (AI). [Learn more about Frontline Care](https://www.capterra.com/p/10022598/Frontline-Care/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Flip CX](https://www.capterra.com/p/253646/RedRoute/) 0.0 (0) Flip is an automated voicebot that can handle routine calls to get customers their answers faster, while giving agents more time. [Learn more about Flip CX](https://www.capterra.com/p/253646/RedRoute/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ArminCX](https://www.capterra.com/p/10032986/ArminCX/) 0.0 (0) ArminCX automates e-commerce with multilingual support, CRM integration, and omnichannel inbox management for customer inquiries. [Learn more about ArminCX](https://www.capterra.com/p/10032986/ArminCX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Noci](https://www.capterra.com/p/215690/Noci/) 0.0 (0) Create your own world-unique chatbot and assist your customers in their entire buying journey. [Learn more about Noci](https://www.capterra.com/p/215690/Noci/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Fluten](https://www.capterra.com/p/10026453/Fluten/) 0.0 (0) Fluten is an AI-enabled platform that helps businesses scale with personalized AI assistants for round-the-clock customer service. [Learn more about Fluten](https://www.capterra.com/p/10026453/Fluten/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## DeskOne](https://www.capterra.com/p/237027/DeskOne/) 0.0 (0) DeskOne is a practical, robust and intuitive software with more than 30 with more than 30 performance indicators. [Learn more about DeskOne](https://www.capterra.com/p/237027/DeskOne/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LMIS](https://www.capterra.com/p/246716/LMIS/) 0.0 (0) Japanese service management tool for in-house IT management services to facilitate the management of B2B processes. [Learn more about LMIS](https://www.capterra.com/p/246716/LMIS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Cuoral](https://www.capterra.com/p/10036050/Cuoral/) 0.0 (0) Cuoral is a customer experience platform that detects friction, automates support, and transforms insights into business growth. [Learn more about Cuoral](https://www.capterra.com/p/10036050/Cuoral/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## BOTNATION AI](https://www.capterra.com/p/180090/BOTNATION-AI/) 0.0 (0) With BOTNATION.AI, Improve your business and customer engagement with chatbot and conversational marketing [Learn more about BOTNATION AI](https://www.capterra.com/p/180090/BOTNATION-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Zence Service](https://www.capterra.com/p/10030325/Zence-Service/) 0.0 (0) Zence Service is support software that streamlines feedback, ticketing, and workflow automation to boost customer satisfaction. [Learn more about Zence Service](https://www.capterra.com/p/10030325/Zence-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## etrack1](https://www.capterra.com/p/10014082/etrack1/) 0.0 (0) GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more. [Learn more about etrack1](https://www.capterra.com/p/10014082/etrack1/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Antalyze](https://www.capterra.com/p/10031571/Antalyze/) 0.0 (0) Antalyze is an AI chatbot software automating customer service with intelligent responses across multiple communication channels. [Learn more about Antalyze](https://www.capterra.com/p/10031571/Antalyze/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ConSol CM/AI Assist](https://www.capterra.com/p/10016128/ConSol-CM-AI-Assist/) 0.0 (0) Leveraging AI capabilities to streamline workflows and enhance productivity in customer service and support processes [Learn more about ConSol CM/AI Assist](https://www.capterra.com/p/10016128/ConSol-CM-AI-Assist/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Deskoala](https://www.capterra.com/p/216587/Deskoala/) 0.0 (0) Deskoala is a help desk and ticketing software to manage all customer assistance requests coming from different channels. [Learn more about Deskoala](https://www.capterra.com/p/216587/Deskoala/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Expertflow Contact Center](https://www.capterra.com/p/251515/Expertflow-Contact-Center/) 0.0 (0) Customer care for voice, video, chat(web,sms,FB,WhatsApp..), email. IVR with CRM & AI integration (bots, biometrics, customer journey) [Learn more about Expertflow Contact Center](https://www.capterra.com/p/251515/Expertflow-Contact-Center/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CINNOX](https://www.capterra.com/p/203469/CINNOX/) 0.0 (0) A digital convergence platform built on a globally-distributed and carrier-grade infrastructure. [Learn more about CINNOX](https://www.capterra.com/p/203469/CINNOX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Page 12 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (556) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)