# Page 2 | Best Customer Service Software 2026 | Capterra > Page 2 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 2 [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) LiveChat enables you to have real-time conversations with your customers while they are on your website. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Act!](https://www.capterra.com/p/175860/Act/) [3.9 (906)](https://www.capterra.com/p/175860/Act/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management. [Learn more about Act!](https://www.capterra.com/p/175860/Act/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.  [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 82% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 83% recommend this product [## Apptivo](https://www.capterra.com/p/228915/Apptivo/) [4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/) Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 84% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 85% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 85% recommend this product [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) [4.5 (453)](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/reviews/) Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software. [Learn more about Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) [3.8 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/) SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries. [Learn more about SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) [4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/) Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. [Learn more about FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 90% recommend this product [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) Access the tools you will need to perform effective and proactive human, chatbot and AI customer service with Smartsupp. [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 80% recommend this product [## Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [4.3 (336)](https://www.capterra.com/p/112491/vtiger-CRM/reviews/) Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. [Learn more about Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Pipefy](https://www.capterra.com/p/144848/Pipefy/) [4.6 (321)](https://www.capterra.com/p/144848/Pipefy/reviews/) Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.  [Learn more about Pipefy](https://www.capterra.com/p/144848/Pipefy/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 85% recommend this product [## Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Intelligent helpdesk and IT management system. [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 94% recommend this product [## Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. [Learn more about Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 88% recommend this product [## Front](https://www.capterra.com/p/132901/Front/) [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.  [Learn more about Front](https://www.capterra.com/p/132901/Front/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 81% recommend this product [## Superchat](https://www.capterra.com/p/210968/Superchat/) [4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/) Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences. [Learn more about Superchat](https://www.capterra.com/p/210968/Superchat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 94% recommend this product [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) [4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/) Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. [Learn more about SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) [4.5 (243)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality. [Learn more about Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/) [4.8 (237)](https://www.capterra.com/p/132902/KnowledgeOwl/reviews/) KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers. [Learn more about KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 96% recommend this product [## Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers. [Learn more about Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 80% recommend this product [## Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more. [Learn more about Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) JustCall’s inbound contact center enables 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time insights. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) [4.3 (223)](https://www.capterra.com/p/190126/Tempo/reviews/) Timesheets by Tempo: Boost customer service. AI-powered time-tracking, reliable data, easy adoption. Track billable time with precision [Learn more about Tempo Timesheets](https://www.capterra.com/p/190126/Tempo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Discover the easiest way to resolve shortcomings, requests, and complaints with a platform built for omnichannel customer service. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 84% recommend this product [## HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) [4.8 (195)](https://www.capterra.com/p/225716/HelpCrunch/reviews/) HelpCrunch is a top-rated Customer Support software that includes Live chat, Help desk, Knowledge base features, and more. [Learn more about HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 89% recommend this product [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio's service platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Kayako](https://www.capterra.com/p/80775/Kayako/) [4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.  [Learn more about Kayako](https://www.capterra.com/p/80775/Kayako/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Accelo](https://www.capterra.com/p/225762/Accelo/) [4.5 (174)](https://www.capterra.com/p/225762/Accelo/reviews/) Accelo is one professional services automation platform built to boost your profitability and drive efficiency. [Learn more about Accelo](https://www.capterra.com/p/225762/Accelo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Missive](https://www.capterra.com/p/152884/Missive/) [4.9 (170)](https://www.capterra.com/p/152884/Missive/reviews/) Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. [Learn more about Missive](https://www.capterra.com/p/152884/Missive/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 94% recommend this product [## Textline](https://www.capterra.com/p/168213/Textline/) [4.9 (168)](https://www.capterra.com/p/168213/Textline/reviews/) Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication. [Learn more about Textline](https://www.capterra.com/p/168213/Textline/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 95% recommend this product [## GreenRope](https://www.capterra.com/p/130598/GreenRope/) [4.3 (155)](https://www.capterra.com/p/130598/GreenRope/reviews/) Better customer service and support with GreenRope. See all your customer information, interactions, and history in one place. [Learn more about GreenRope](https://www.capterra.com/p/130598/GreenRope/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) [4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 88% recommend this product [## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. [Learn more about ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface. [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 83% recommend this product [## Lime CRM](https://www.capterra.com/p/129925/Lime/) [4.3 (145)](https://www.capterra.com/p/129925/Lime/reviews/) Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday. [Learn more about Lime CRM](https://www.capterra.com/p/129925/Lime/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## TenFold](https://www.capterra.com/p/144586/Tenfold/) [4.7 (143)](https://www.capterra.com/p/144586/Tenfold/reviews/) CTI for Sales & Contact Center - Improve Customer Experience & Productivity [Learn more about TenFold](https://www.capterra.com/p/144586/Tenfold/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 89% recommend this product [## UJET](https://www.capterra.com/p/164070/UJET/) [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 91% recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) A modern customer service platform that powers fast, personal, AI-assisted support—no tickets, no silos, just seamless conversations. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 91% recommend this product [## Method CRM](https://www.capterra.com/p/130389/Method-CRM/) [4.2 (138)](https://www.capterra.com/p/130389/Method-CRM/reviews/) Method CRM helps QuickBooks users deliver better customer service with synced customer data and customizable workflows. [Learn more about Method CRM](https://www.capterra.com/p/130389/Method-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Gorgias](https://www.capterra.com/p/155357/Gorgias/) [4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo [Learn more about Gorgias](https://www.capterra.com/p/155357/Gorgias/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 86% recommend this product [## Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) [4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) New Era of CRM: Built on AI. Ready to act [Learn more about Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 90% recommend this product Page 2 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (557) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)