# Page 21 | Best Customer Service Software 2026 | Capterra

> Page 21 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-service-software

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# Best Customer Service Software - Page 21

Page 21 of 23

## Top-rated software of 2026

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Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

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Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

AI Copilot

Alerts/Escalation

API

Automated Routing

Call Center Management

Conversation Intelligence

CRM

Customizable Fields

Dashboard

Data Security

Generative AI

Inbox Management

IVR

Key Performance Indicators

Knowledge Base Management

Queue Management

Reporting & Statistics

Service Level Agreement (SLA) Management

Surveys & Feedback

Task Automation

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

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Desktop Linux

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Desktop Chromebook

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