# Page 3 | Best Customer Service Software 2026 | Capterra > Page 3 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 3 [## Corefactors](https://www.capterra.com/p/153366/Corefactors/) [4.4 (132)](https://www.capterra.com/p/153366/Corefactors/reviews/) Corefactors is a RevOps-enabling AI-powered CRM software, trusted by 12,000 users across India, SEA, and North America. Manage sales, m [Learn more about Corefactors](https://www.capterra.com/p/153366/Corefactors/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) [4.2 (132)](https://www.capterra.com/p/39294/SuperOffice-CRM/reviews/) SuperOffice is a European CRM software for small and mid-size businesses, with the most user-friendly CRM platform on the market. [Learn more about SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) [4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs. [Learn more about Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) [4.5 (117)](https://www.capterra.com/p/161921/Zingle/reviews/) Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. [Learn more about Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 86% recommend this product [## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) [4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. [Learn more about Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 81% recommend this product [## Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.1 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Supportbench](https://www.capterra.com/p/155934/Supportbench/) [4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support. [Learn more about Supportbench](https://www.capterra.com/p/155934/Supportbench/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 96% recommend this product [## TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) [4.6 (114)](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/) TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. [Learn more about TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 85% recommend this product [## Deskero](https://www.capterra.com/p/131179/Deskero/) [4.7 (112)](https://www.capterra.com/p/131179/Deskero/reviews/) Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels. [Learn more about Deskero](https://www.capterra.com/p/131179/Deskero/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 87% recommend this product [## Acctivate Inventory Management](https://www.capterra.com/p/94790/Acctivate/) [4.1 (112)](https://www.capterra.com/p/94790/Acctivate/reviews/) A real-time inventory management and high-volume order fulfillment add-on solution for growth-focused businesses using QuickBooks. [Learn more about Acctivate Inventory Management](https://www.capterra.com/p/94790/Acctivate/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction. [Learn more about Playvox](https://www.capterra.com/p/164542/playvox/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 88% recommend this product [## Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) [4.7 (108)](https://www.capterra.com/p/108889/Comm100-Live-Chat/reviews/) Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit. [Learn more about Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 90% recommend this product [## ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.  [Learn more about ZIWO](https://www.capterra.com/p/171265/ZIWO/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 90% recommend this product [## InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. [Learn more about InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 92% recommend this product [## monday service](https://www.capterra.com/p/10023357/monday-service/) [4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 82% recommend this product [## Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) [4.8 (104)](https://www.capterra.com/p/130369/Bright-Pattern/reviews/) Leading provider of AI-powered omnichannel cloud contact center software. [Learn more about Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management 91% recommend this product [## Ameyo](https://www.capterra.com/p/85852/Ameyo/) [4.2 (100)](https://www.capterra.com/p/85852/Ameyo/reviews/) Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features [Learn more about Ameyo](https://www.capterra.com/p/85852/Ameyo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## OTRS](https://www.capterra.com/p/127284/OTRS/) [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Fully-managed service management solution with ticketing, workflow automation & notifications. Help customer teams improve CSAT & NPS. [Learn more about OTRS](https://www.capterra.com/p/127284/OTRS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (95)](https://www.capterra.com/p/10025756/Sobot/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.  [Learn more about Sobot](https://www.capterra.com/p/10025756/Sobot/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Zingtree](https://www.capterra.com/p/137736/Zingtree/) [4.4 (95)](https://www.capterra.com/p/137736/Zingtree/reviews/) Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help. [Learn more about Zingtree](https://www.capterra.com/p/137736/Zingtree/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Bettermode](https://www.capterra.com/p/178753/Bettermode/) [4.7 (94)](https://www.capterra.com/p/178753/Bettermode/reviews/) Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center in one place. [Learn more about Bettermode](https://www.capterra.com/p/178753/Bettermode/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine. [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) [4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/) Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Groove](https://www.capterra.com/p/143005/Groove/) [4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/shortlist/) Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. [Learn more about Groove](https://www.capterra.com/p/143005/Groove/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) [4.5 (82)](https://www.capterra.com/p/10006737/My-AskAI/reviews/) An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.  [Learn more about My AskAI](https://www.capterra.com/p/10006737/My-AskAI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Dialshree](https://www.capterra.com/p/144944/Dialshree/) [4.7 (74)](https://www.capterra.com/p/144944/Dialshree/reviews/) Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. [Learn more about Dialshree](https://www.capterra.com/p/144944/Dialshree/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) [4.4 (74)](https://www.capterra.com/p/128650/Mojo-Helpdesk/reviews/) Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more. [Learn more about Mojo Helpdesk](https://www.capterra.com/p/128650/Mojo-Helpdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Chatbase is an AI chatbot builder that helps trains ChatGPT on data and lets businesses add a chat widget to their website. [Learn more about Chatbase](https://www.capterra.com/p/10012414/Chatbase/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) [4.6 (72)](https://www.capterra.com/p/99093/LiveHelpNow-Suite/reviews/) Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more [Learn more about LiveHelpNow](https://www.capterra.com/p/99093/LiveHelpNow-Suite/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) [4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/) FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues. [Learn more about servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## FluentStream](https://www.capterra.com/p/138973/FluentStream/) [4.6 (71)](https://www.capterra.com/p/138973/FluentStream/reviews/) FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. [Learn more about FluentStream](https://www.capterra.com/p/138973/FluentStream/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) [4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. [Learn more about eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) [4.7 (70)](https://www.capterra.com/p/140624/Predictive-dialer-PBX/reviews/) Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier!  [Learn more about Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Customerly](https://www.capterra.com/p/173977/Customerly/) [4.5 (70)](https://www.capterra.com/p/173977/Customerly/reviews/) Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails. [Learn more about Customerly](https://www.capterra.com/p/173977/Customerly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) [4.4 (70)](https://www.capterra.com/p/104649/ContactWorld/reviews/) Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more. [Learn more about Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) [4.5 (67)](https://www.capterra.com/p/231201/KenytAI/reviews/) Kenyt.AI is a leading AI-Assistants platform helping organizations improve customer engagement and employee engagement using chatbots [Learn more about Kenyt AI Agents](https://www.capterra.com/p/231201/KenytAI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Tracker](https://www.capterra.com/p/115913/Tracker/) [4.4 (66)](https://www.capterra.com/p/115913/Tracker/reviews/) Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. [Learn more about Tracker](https://www.capterra.com/p/115913/Tracker/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Upnify CRM](https://www.capterra.com/p/232132/Upnify-CRM/) [4.8 (64)](https://www.capterra.com/p/232132/Upnify-CRM/reviews/) Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue. [Learn more about Upnify CRM](https://www.capterra.com/p/232132/Upnify-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/) [4.9 (63)](https://www.capterra.com/p/164545/Chaport-Live-Chat/reviews/) Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats. [Learn more about Chaport](https://www.capterra.com/p/164545/Chaport-Live-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) [4.4 (63)](https://www.capterra.com/p/141384/Vanilla/reviews/) Higher Logic Vanilla is the most trusted customer community solution for those serious about delivering exceptional experiences. [Learn more about Higher Logic Vanilla](https://www.capterra.com/p/141384/Vanilla/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## WalkMe](https://www.capterra.com/p/131194/WalkMe/) [4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/) WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI. [Learn more about WalkMe](https://www.capterra.com/p/131194/WalkMe/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) [4.9 (57)](https://www.capterra.com/p/183532/Giva-Customer-Service/reviews/) The Apple MAC of change management software in the cloud. [Learn more about Giva](https://www.capterra.com/p/183532/Giva-Customer-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Deepser](https://www.capterra.com/p/178946/Deepser/) [4.6 (56)](https://www.capterra.com/p/178946/Deepser/reviews/) Deepser boosts customer service with a customizable portal, multichannel tickets, SLAs, automation & reporting— all in one tool. [Learn more about Deepser](https://www.capterra.com/p/178946/Deepser/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Froged](https://www.capterra.com/p/196490/Froged/) [4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/) Improve your Customer Service and nurture your clients throughout their entire lifecycle on a single and affordable platform. [Learn more about Froged](https://www.capterra.com/p/196490/Froged/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Re:amaze](https://www.capterra.com/p/132952/Reamaze/) [4.8 (53)](https://www.capterra.com/p/132952/Reamaze/reviews/) Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business. [Learn more about Re:amaze](https://www.capterra.com/p/132952/Reamaze/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ProProfs Chat](https://www.capterra.com/p/162609/ProProfs-Chat/) [4.8 (53)](https://www.capterra.com/p/162609/ProProfs-Chat/reviews/) ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers. [Learn more about ProProfs Chat](https://www.capterra.com/p/162609/ProProfs-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## respond.io](https://www.capterra.com/p/179311/Rocketbots/) [4.6 (52)](https://www.capterra.com/p/179311/Rocketbots/reviews/) Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster. [Learn more about respond.io](https://www.capterra.com/p/179311/Rocketbots/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Page 3 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (557) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)