--- title: "Page 4 | Best Customer Service Software 2026 | Capterra" description: "Page 4 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-service-software/?page=4" page_type: "category" language: "en" --- # Best Customer Service Software - Page 4 [## Dashly](https://www.capterra.com/p/175471/Dashly/) [4.7 (47)](https://www.capterra.com/p/175471/Dashly/reviews/) Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun [Learn more about Dashly](https://www.capterra.com/p/175471/Dashly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Heymarket](https://www.capterra.com/p/167436/Heymarket/) [4.5 (47)](https://www.capterra.com/p/167436/Heymarket/reviews/) Heymarket business texting empowers you to expand your marketing reach, close more sales, and create strong customer relationships. [Learn more about Heymarket](https://www.capterra.com/p/167436/Heymarket/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Call Center Studio](https://www.capterra.com/p/176017/AloTech/) [4.5 (47)](https://www.capterra.com/p/176017/AloTech/reviews/) Easy to deploy serverless CCaaS with robust tools to deliver your customers the best customer service. [Learn more about Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Shape](https://www.capterra.com/p/173673/SetShape/) [4.6 (46)](https://www.capterra.com/p/173673/SetShape/reviews/) The most flexible CRM ever created! [Learn more about Shape](https://www.capterra.com/p/173673/SetShape/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) [4.6 (44)](https://www.capterra.com/p/172677/Kommunicate/reviews/) AI-powered automation platform for custom service. [Learn more about Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## ScorebuddyCX](https://www.capterra.com/p/226597/Scorebuddy/) [4.5 (43)](https://www.capterra.com/p/226597/Scorebuddy/reviews/) ScorebuddyCX is an AI-powered CX intelligence platform built by QA experts, trusted by more than 300 organisations in 25+ countries.  [Learn more about ScorebuddyCX](https://www.capterra.com/p/226597/Scorebuddy/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## timetoreply](https://www.capterra.com/p/153065/Time-To-Reply/) [4.5 (42)](https://www.capterra.com/p/153065/Time-To-Reply/reviews/) Email analytics & customer relationship intelligence for customer-facing teams. Track reply times, hit SLAs, surface sentiment.  [Learn more about timetoreply](https://www.capterra.com/p/153065/Time-To-Reply/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## INSIDE](https://www.capterra.com/p/148963/INSIDE/) [4.6 (41)](https://www.capterra.com/p/148963/INSIDE/reviews/) Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world. [Learn more about INSIDE](https://www.capterra.com/p/148963/INSIDE/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Hatch](https://www.capterra.com/p/174914/Hatch/) [3.5 (41)](https://www.capterra.com/p/174914/Hatch/reviews/) The AI communications platform for service businesses [Learn more about Hatch](https://www.capterra.com/p/174914/Hatch/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) [4.8 (40)](https://www.capterra.com/p/20971/HaloPSA/reviews/) HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services. [Learn more about HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## WeKall](https://www.capterra.com/p/201461/WeKall/) [4.5 (40)](https://www.capterra.com/p/201461/WeKall/#reviews) Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost. [Learn more about WeKall](https://www.capterra.com/p/201461/WeKall/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Kapture CX](https://www.capterra.com/p/266354/Kapture/) [4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/) Cloud-based omnichannel customer experience platform with AI-powered ticketing, self-service automation, smart routing, and support. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## NABD System](https://www.capterra.com/p/142595/NABD/) [4.6 (38)](https://www.capterra.com/p/142595/NABD/reviews/) Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. [Learn more about NABD System](https://www.capterra.com/p/142595/NABD/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Deskpro](https://www.capterra.com/p/127288/DeskPRO/) [4.6 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. [Learn more about Deskpro](https://www.capterra.com/p/127288/DeskPRO/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/) [4.2 (38)](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/reviews/) Emplifi Social Marketing Cloud is the AI-powered end-to-end social platform that helps you manage all your tasks in one place. [Learn more about Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Boxia](https://www.capterra.com/p/10004251/Boxia/) [4.9 (37)](https://www.capterra.com/p/10004251/Boxia/reviews/) SaaS technology to track all shipments in one place, anticipate delivery problems and send automatic branded shipping notifications. [Learn more about Boxia](https://www.capterra.com/p/10004251/Boxia/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) [4.7 (37)](https://www.capterra.com/p/238111/ThriveDesk/reviews/) Connect with customers and resolve their issues through ticket and feedback management. [Learn more about ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) [4.5 (37)](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/) Boost agent efficiency and handle multiple customer conversations over SMS/text, web chat, and social messaging. Trusted by Pier1. [Learn more about Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) [4.5 (37)](https://www.capterra.com/p/194013/Yellow-Messenger/reviews/) Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries.  [Learn more about yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## UseResponse](https://www.capterra.com/p/170123/UseResponse/) [4.6 (36)](https://www.capterra.com/p/170123/UseResponse/reviews/) Multichannel Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. [Learn more about UseResponse](https://www.capterra.com/p/170123/UseResponse/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## EcholoN](https://www.capterra.com/p/189744/Echolon/) [4.7 (35)](https://www.capterra.com/p/189744/Echolon/#reviews) Customer service software for managing requests, cases, SLAs, knowledge, workflows and cross-channel service processes. [Learn more about EcholoN](https://www.capterra.com/p/189744/Echolon/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## weclapp](https://www.capterra.com/p/163180/Weclapp/) [4.1 (35)](https://www.capterra.com/p/163180/Weclapp/reviews/) weclapp is a cloud-based ERP and CRM software for SME that manages orders, projects, stock, e-commerce, tickets, contracts and invoices [Learn more about weclapp](https://www.capterra.com/p/163180/Weclapp/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Simla.com](https://www.capterra.com/p/148225/simla-com/) [4.7 (34)](https://www.capterra.com/p/148225/simla-com/reviews/) Simla.com is an omnichannel CRM to centralize communication, automate sales, and boost customer engagement in one secure platform [Learn more about Simla.com](https://www.capterra.com/p/148225/simla-com/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## SpinOffice](https://www.capterra.com/p/151975/SpinOffice/) [4.4 (34)](https://www.capterra.com/p/151975/SpinOffice/reviews/) SpinOffice is a cloud CRM software that helps SMBs manage customer data, tasks, and communication in one centralized platform. [Learn more about SpinOffice](https://www.capterra.com/p/151975/SpinOffice/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## SupportBee](https://www.capterra.com/p/132028/SupportBee/) [4.4 (34)](https://www.capterra.com/p/132028/SupportBee/reviews/) SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses. [Learn more about SupportBee](https://www.capterra.com/p/132028/SupportBee/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## iSupport](https://www.capterra.com/p/152/iSupport/) [4.3 (34)](https://www.capterra.com/p/152/iSupport/reviews/) ITIL-aligned help desk and ITSM with built-in AI, available on-premises or hosted, for small and midsize IT teams. [Learn more about iSupport](https://www.capterra.com/p/152/iSupport/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## MaxContact](https://www.capterra.com/p/156506/MaxContact/) [4.7 (33)](https://www.capterra.com/p/156506/MaxContact/reviews/) MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. [Learn more about MaxContact](https://www.capterra.com/p/156506/MaxContact/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## ServiceOS](https://www.capterra.com/p/206867/ServiceOS/) [5.0 (32)](https://www.capterra.com/p/206867/ServiceOS/reviews/) ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings [Learn more about ServiceOS](https://www.capterra.com/p/206867/ServiceOS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Botsify](https://www.capterra.com/p/201926/Botsify/) [4.6 (32)](https://www.capterra.com/p/201926/Botsify/reviews/) White-label AI Agent platform to create, deploy, and resell AI agents for web, WhatsApp, Instagram, and more, no coding needed. [Learn more about Botsify](https://www.capterra.com/p/201926/Botsify/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Denser Search and Chat](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Cloud-based AI chatbot and search platform that delivers cited answers from a business's own content via websites, PDFs, and documents. [Learn more about Denser Search and Chat](https://www.capterra.com/p/10019191/Denser-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Mava](https://www.capterra.com/p/10016139/Mava/) [4.8 (31)](https://www.capterra.com/p/10016139/Mava/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-service-software/#shortlist) Mava is an AI-first customer support platform that connects to your private, group & community channels. [Learn more about Mava](https://www.capterra.com/p/10016139/Mava/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Mayday](https://www.capterra.com/p/247599/Mayday/) [4.7 (31)](https://www.capterra.com/p/247599/Mayday/reviews/) Mayday is the omnichannel knowledge base that simplifies operations and elevates service. [Learn more about Mayday](https://www.capterra.com/p/247599/Mayday/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) [4.8 (30)](https://www.capterra.com/p/204466/HelpSpace/reviews/) Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations [Learn more about HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## elevio](https://www.capterra.com/p/166667/elevio/) [4.6 (30)](https://www.capterra.com/p/166667/elevio/reviews/) Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. [Learn more about elevio](https://www.capterra.com/p/166667/elevio/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Helpshift](https://www.capterra.com/p/150923/Helpshift/) [3.9 (29)](https://www.capterra.com/p/150923/Helpshift/reviews/) Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. [Learn more about Helpshift](https://www.capterra.com/p/150923/Helpshift/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## FocalScope](https://www.capterra.com/p/127118/FocalScope/) [5.0 (28)](https://www.capterra.com/p/127118/FocalScope/reviews/) Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. [Learn more about FocalScope](https://www.capterra.com/p/127118/FocalScope/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) [4.3 (28)](https://www.capterra.com/p/181770/Chatfuel/reviews/) Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. [Learn more about Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Helpwise](https://www.capterra.com/p/197123/Helpwise/) [4.7 (27)](https://www.capterra.com/p/197123/Helpwise/reviews/) Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels. [Learn more about Helpwise](https://www.capterra.com/p/197123/Helpwise/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## BlueSpice](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/) [4.3 (27)](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/reviews/) BlueSpice MediaWiki is an ideal foundation for a knowledge base, enabling you to answer customer queries quickly and accurately. [Learn more about BlueSpice](https://www.capterra.com/p/169097/BlueSpice-MediaWiki/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Trengo](https://www.capterra.com/p/177967/Trengo/) [4.1 (26)](https://www.capterra.com/p/177967/Trengo/reviews/) The customer service software unifies all messaging channels into one single view. Make customer communication easy. [Learn more about Trengo](https://www.capterra.com/p/177967/Trengo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Zendesk QA](https://www.capterra.com/p/180104/Klaus/) [4.9 (24)](https://www.capterra.com/p/180104/Klaus/reviews/) Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX. [Learn more about Zendesk QA](https://www.capterra.com/p/180104/Klaus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## ConvergeHub](https://www.capterra.com/p/134185/ConvergeHub/) [4.8 (24)](https://www.capterra.com/p/134185/ConvergeHub/reviews/) Built for Growth. Trusted by SMBs. ConvergeHub simplifies customer management by combining sales, marketing, support, and billing into  [Learn more about ConvergeHub](https://www.capterra.com/p/134185/ConvergeHub/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Magentrix](https://www.capterra.com/p/136124/Magentrix/) [4.7 (24)](https://www.capterra.com/p/136124/Magentrix/reviews/) We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM. [Learn more about Magentrix](https://www.capterra.com/p/136124/Magentrix/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Qubicles](https://www.capterra.com/p/161183/Qubicles/) [4.4 (24)](https://www.capterra.com/p/161183/Qubicles/reviews/) Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! [Learn more about Qubicles](https://www.capterra.com/p/161183/Qubicles/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) NiCE Cognigy delivers Agentic AI for enterprise contact centers to deliver instant, multilingual, hyper-personalized customer service.  [Learn more about Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) [4.8 (23)](https://www.capterra.com/p/187044/Mint-Service-Desk/reviews/) Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal. [Learn more about Mint Service Desk](https://www.capterra.com/p/187044/Mint-Service-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) [4.8 (23)](https://www.capterra.com/p/197657/Liberty-Converse/reviews/) Liberty Converse CX, the next-generation AI-powered contact centre solution that redefines customer service expectations. [Learn more about Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics [## HelpShelf](https://www.capterra.com/p/182929/HelpShelf/) [4.7 (23)](https://www.capterra.com/p/182929/HelpShelf/reviews/) HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters. [Learn more about HelpShelf](https://www.capterra.com/p/182929/HelpShelf/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Customizable Fields Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Page 4 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (563) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Alerts/Escalation](https://www.capterra.com/customer-service-software/features/alerts-escalation/) API Automated Routing [Call Center Management](https://www.capterra.com/customer-service-software/features/call-center-management/) [Chatbot](https://www.capterra.com/customer-service-software/features/chatbot/) [Contact Management](https://www.capterra.com/customer-service-software/features/contact-management/) Conversation Intelligence CRM [Customer Database](https://www.capterra.com/customer-service-software/features/customer-database/) Customizable Fields Dashboard Data Security [Email Management](https://www.capterra.com/customer-service-software/features/email-management/) Generative AI Inbox Management IVR Key Performance Indicators [Knowledge Base Management](https://www.capterra.com/customer-service-software/features/knowledge-base-management/) [Live Chat](https://www.capterra.com/customer-service-software/features/live-chat/) [Multi-Channel Communication](https://www.capterra.com/customer-service-software/features/multi-channel-communication/) Queue Management [Real-Time Notifications](https://www.capterra.com/customer-service-software/features/real-time-notifications/) Reporting & Statistics [Reporting/Analytics](https://www.capterra.com/customer-service-software/features/reporting-analytics/) Service Level Agreement (SLA) Management [Support Ticket Management](https://www.capterra.com/customer-service-software/features/support-ticket-management/) Surveys & Feedback Task Automation [Ticket Management](https://www.capterra.com/customer-service-software/features/ticket-management/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)