--- title: "Page 4 | Best Customer Service Software 2026 | Capterra" description: "Page 4 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-service-software/?page=4" page_type: "category" language: "en" --- # Best Customer Service Software - Page 4 ## ProProfs Chat Rating: 4.8 out of 5 (53 reviews) Profile: [ProProfs Chat](https://www.capterra.com/p/162609/ProProfs-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Autoresponders: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 1-10 employees Published: September 23, 2020 > "Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers." ### Gallery tab Ease of use: 4.7 out of 5 (53 reviews) #### Related review snippet Reviewer: Tami D. Reviewer details: Professional Training & Coaching, 1-10 employees Published: June 29, 2023 > "We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers." ### Integrations tab ProProfs Chat connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/162609/ProProfs-Chat/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Keap: 4.1 rating - Adobe Commerce: 4.3 rating - Nutshell: 4.4 rating - Drupal: 4.2 rating - SugarCRM: 3.8 rating - OpenCart: 4.3 rating --- ## Unless Rating: 4.7 out of 5 (50 reviews) Profile: [Unless](https://www.capterra.com/p/176246/Unless/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? UNLESS provides the leading AI-powered Customer Success Platform for Europe's financial services sector. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €0.99 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Not available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Not available ### Gallery tab Ease of use: 4.3 out of 5 (50 reviews) #### Related review snippet Reviewer: Yann I. Reviewer details: Online Media, Self-employed Published: May 15, 2021 > "I find this to be a very valuable feature for the fact that it allows me to have my landing pages and content "speak" directly to specific people and show them content that I know is relevant to them – instead of showing them that content plus other generic things and hoping they'll find the content that's ideal for them..." ### Integrations tab Unless connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/176246/Unless/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Zoho CRM: 4.3 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating - Freshchat: 4.2 rating - Azure DevOps: 4.4 rating - Azure DevOps Server: 4.5 rating - BigQuery: 4.6 rating - Xurrent: 4.7 rating --- ## AzureDesk Rating: 4.5 out of 5 (50 reviews) Profile: [AzureDesk](https://www.capterra.com/p/151394/AzureDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.6 out of 5 (50 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 10,001+ employees Published: November 21, 2022 > "Responds immediately anda have patience helps through Skype call also." ### Integrations tab AzureDesk connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/151394/AzureDesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Asana: 4.5 rating - FreshBooks: 4.5 rating - Olark: 4.5 rating - Chatlio : 4.3 rating - ChargeDesk: 5.0 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## 3CLogic Rating: 4.3 out of 5 (49 reviews) Profile: [3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $115.00 Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Not available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.1 out of 5 (49 reviews) ### Integrations tab 3CLogic connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/121250/Cloud-Call-Center/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Salesforce Service Cloud: 4.5 rating - ServiceNow: 4.5 rating - ServiceNow Customer Service Management: 4.4 rating - ServiceNow IT Service Management: 4.5 rating - SAP Sales Cloud: 4.2 rating - Verint Workforce Management: 4.2 rating - Workforce Optimization (WFO): 4.4 rating - ServiceNow HR Service Delivery: 4.4 rating --- ## Raiseaticket Rating: 4.7 out of 5 (48 reviews) Profile: [Raiseaticket](https://www.capterra.com/p/182383/Raiseaticket/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, One Time Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Not available - Surveys & Feedback: Not available #### Feature-related review snippet Reviewer: Chris M. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 16, 2022 > "The platform was easy to set up, easy to use, and the dashboard navigation is intuitive." ### Gallery tab Ease of use: 4.7 out of 5 (48 reviews) #### Related review snippet Reviewer: Daniel R. Reviewer details: E-Learning, 51-200 employees Published: March 18, 2025 > "For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. " --- ## Sharpen Rating: 4.4 out of 5 (48 reviews) Profile: [Sharpen](https://www.capterra.com/p/145658/Sharpen/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $139.00 Pricing details: Per Feature, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Support Ticket Management: 4.0 rating - Email Management: 3.0 rating - Live Chat: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (48 reviews) ### Integrations tab Sharpen connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/145658/Sharpen/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.0 rating - Salesforce Service Cloud: 4.5 rating --- ## Dashly Rating: 4.7 out of 5 (47 reviews) Profile: [Dashly](https://www.capterra.com/p/175471/Dashly/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.4 rating - Multi-Channel Communication: 5.0 rating - Surveys & Feedback: 4.3 rating - Live Chat: 5.0 rating #### Lowest rated features - Support Ticket Management: 5.0 rating - AI Copilot: 5.0 rating - Email Management: 5.0 rating - Knowledge Base Management: 5.0 rating #### Feature-related review snippet Reviewer: Eric P. Reviewer details: Management Consulting, 1-10 employees Published: March 10, 2023 > "The user interface is intuitive and user-friendly, making it easy to manage customer inquiries and support requests." ### Gallery tab Ease of use: 4.7 out of 5 (47 reviews) #### Related review snippet Reviewer: Greg M. Reviewer details: Sports, Self-employed Published: March 20, 2023 > "Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages." ### Integrations tab Dashly connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/175471/Dashly/#integrations) #### Most popular integrations - Slack: 5.0 rating - WordPress: 5.0 rating - Google Analytics 360: 4.7 rating - Telegram: 4.7 rating - Calendly: 5.0 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Greg M. Reviewer details: Sports, Self-employed Published: March 20, 2023 > "Setup and operational on site within 10 minutes - one of the easiest platforms I've ever integrated so many options to set up faq bots and welcome bots and triggered messages." --- ## Heymarket Rating: 4.5 out of 5 (47 reviews) Profile: [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Heymarket business texting empowers you to expand your marketing reach, close more sales, and create strong customer relationships. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $31.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inbox Management: 5.0 rating - Autoresponders: 4.5 rating - Third-Party Integrations: 3.3 rating - API: 5.0 rating #### Lowest rated features - Alerts/Escalation: 3.0 rating - Customizable Fields: 4.0 rating - Surveys & Feedback: 4.0 rating - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Maria U. Reviewer details: Management Consulting, 51-200 employees Published: January 7, 2025 > "Heymarket allows lots of customization options." ### Gallery tab Ease of use: 4.5 out of 5 (47 reviews) #### Related review snippet Reviewer: Nathan T. Reviewer details: Insurance, 1-10 employees Published: June 16, 2025 > "The most important pros for me are the automated texts, shared inbox, as well as the crm integrations." ### Integrations tab Heymarket connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/167436/Heymarket/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Google Drive: 4.8 rating - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - WordPress: 4.6 rating - Zendesk Suite: 3.0 rating #### Integrations-related review snippet Reviewer: Nathan T. Reviewer details: Insurance, 1-10 employees Published: June 16, 2025 > "The most important pros for me are the automated texts, shared inbox, as well as the crm integrations." --- ## Call Center Studio Rating: 4.5 out of 5 (47 reviews) Profile: [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Easy to deploy serverless CCaaS with robust tools to deliver your customers the best customer service. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - AI Copilot: 5.0 rating - CRM: 5.0 rating - IVR: 5.0 rating - Reporting & Statistics: 5.0 rating #### Lowest rated features - Alerts/Escalation: 1.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (47 reviews) #### Related review snippet Reviewer: Tatiana R. Reviewer details: Retail, 51-200 employees Published: December 29, 2021 > "This software helped me to make a lot of money when I was out of work so I will be forever grateful" ### Integrations tab Call Center Studio connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/176017/AloTech/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Zoho CRM: 5.0 rating - Telegram: 4.7 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Ercan C. Reviewer details: Events Services, 11-50 employees Published: December 27, 2021 > "integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use" --- ## Shape Rating: 4.6 out of 5 (45 reviews) Profile: [Shape](https://www.capterra.com/p/173673/SetShape/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The most flexible CRM ever created! #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $119.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - CRM: 5.0 rating - Customizable Fields: 5.0 rating - Email Management: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (45 reviews) #### Related review snippet Reviewer: William R. Reviewer details: Financial Services, 11-50 employees Published: May 19, 2022 > "I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations." ### Integrations tab Shape connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/173673/SetShape/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Google Workspace: 3.0 rating - Microsoft 365: 4.6 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: William R. Reviewer details: Financial Services, 11-50 employees Published: May 19, 2022 > "I was impressed with how easy it is o maintain your pipeline with all of the integrations and automations." --- ## Sinch Engage Rating: 4.4 out of 5 (44 reviews) Profile: [Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Sinch Engage helps customer service teams provide fast, mobile-first support via SMS, WhatsApp & more—secure, integrated, 24/7 support. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inbox Management: 5.0 rating - Third-Party Integrations: 5.0 rating - Multi-Channel Communication: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (44 reviews) #### Related review snippet Reviewer: Georgia W. Reviewer details: Marketing and Advertising, 501-1,000 employees Published: May 25, 2022 > "The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries." ### Integrations tab Sinch Engage connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/187336/Sinch-Engage/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - ActiveCampaign: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Giulietta M. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: May 28, 2021 > "The integration with WhatsApp is just perfect." --- ## Kommunicate Rating: 4.6 out of 5 (43 reviews) Profile: [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered automation platform for custom service. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 5.0 rating - Mobile Access: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Feature-related review snippet Reviewer: Alisha K. Reviewer details: Information Technology and Services, 51-200 employees Published: April 14, 2023 > "It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service." ### Gallery tab Ease of use: 4.6 out of 5 (43 reviews) #### Related review snippet Reviewer: Gabriel T. Reviewer details: Health, Wellness and Fitness, 1-10 employees Published: September 19, 2023 > "It was very easy to integrate dialogflow, whatsapp and facebook to this platform." ### Integrations tab Kommunicate connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/172677/Kommunicate/#integrations) #### Most popular integrations - WhatsApp: 5.0 rating - WordPress: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Telegram: 4.7 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Gabriel T. Reviewer details: Health, Wellness and Fitness, 1-10 employees Published: September 19, 2023 > "It was very easy to integrate dialogflow, whatsapp and facebook to this platform." --- ## Scorebuddy Rating: 4.5 out of 5 (43 reviews) Profile: [Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.7 rating - Surveys & Feedback: 4.7 rating - Multi-Channel Communication: 4.5 rating - Alerts/Escalation: 5.0 rating #### Lowest rated features - API: 5.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (43 reviews) #### Related review snippet Reviewer: Paul L. Reviewer details: Financial Services, 201-500 employees Published: August 5, 2020 > "The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them." ### Integrations tab Scorebuddy connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/226597/Scorebuddy/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Intercom: 4.5 rating - Salesforce Service Cloud: 4.5 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - Assembled: 4.7 rating - Kustomer: 4.7 rating --- ## timetoreply Rating: 4.5 out of 5 (42 reviews) Profile: [timetoreply](https://www.capterra.com/p/153065/Time-To-Reply/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Email analytics & customer relationship intelligence for customer-facing teams. Track reply times, hit SLAs, surface sentiment. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Available - Knowledge Base Management: Not available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Available - Queue Management: Not available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Not available ### Gallery tab Ease of use: 4.4 out of 5 (42 reviews) ### Integrations tab timetoreply connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/153065/Time-To-Reply/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Gmail: 5.0 rating - HubSpot CRM: 4.5 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Salesforce Service Cloud: 4.5 rating --- ## INSIDE Rating: 4.6 out of 5 (41 reviews) Profile: [INSIDE](https://www.capterra.com/p/148963/INSIDE/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $120.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Available - Queue Management: Available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available #### Feature-related review snippet Reviewer: Lazarus B. Reviewer details: Telecommunications, 1,001-5,000 employees Published: October 15, 2020 > "The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client." ### Gallery tab Ease of use: 4.5 out of 5 (41 reviews) #### Related review snippet Reviewer: Lazarus B. Reviewer details: Telecommunications, 1,001-5,000 employees Published: October 15, 2020 > "The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client." ### Integrations tab INSIDE connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/148963/INSIDE/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Salesforce Service Cloud: 4.5 rating --- ## HaloPSA Rating: 4.8 out of 5 (40 reviews) Profile: [HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $119.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 5.0 rating - Reporting & Statistics: 4.7 rating - Automated Routing: 5.0 rating - Collaboration Tools: 5.0 rating #### Lowest rated features - Knowledge Base Management: 3.7 rating - Email Management: 4.0 rating - CRM: 4.5 rating - Call Center Management: 5.0 rating #### Feature-related review snippet Reviewer: Michael R. Reviewer details: Information Technology and Services, 1-10 employees Published: August 17, 2021 > "The system is well designed with a fresh and modern look and interface." ### Gallery tab Ease of use: 4.3 out of 5 (40 reviews) #### Related review snippet Reviewer: Victoria D. Reviewer details: Computer Networking, 1-10 employees Published: May 7, 2026 > "Very easy to use and I'm able to intergrate so many applications into the software." ### Integrations tab HaloPSA connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/20971/HaloPSA/#integrations) #### Most popular integrations - Calendly: 4.7 rating - AnyDesk: 4.6 rating - Adobe Commerce: 4.3 rating - 3CX: 4.4 rating - Hub: 4.5 rating - Connect: 3.9 rating #### Integrations-related review snippet Reviewer: Michael R. Reviewer details: Information Technology and Services, 1-10 employees Published: August 17, 2021 > "Love all the integrations with new ones added all the time." --- ## Kapture CX Rating: 4.2 out of 5 (40 reviews) Profile: [Kapture CX](https://www.capterra.com/p/266354/Kapture/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Email Management: 4.7 rating - Queue Management: 5.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Live Chat: 4.3 rating - API: 4.0 rating - Alerts/Escalation: 4.5 rating ### Gallery tab Ease of use: 4.4 out of 5 (40 reviews) #### Related review snippet Reviewer: Gokul K. Reviewer details: Consumer Services, 51-200 employees Published: January 27, 2025 > "Customer support automation through Kapture has really helped us elevate Customer Service for us." ### Integrations tab Kapture CX connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/266354/Kapture/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Shopify: 4.5 rating - FreshBooks: 4.5 rating - Google Calendar: 4.8 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Twilio: 4.4 rating - Grow: 4.4 rating - SAP Customer Experience: 4.3 rating --- ## Hatch Rating: 3.6 out of 5 (40 reviews) Profile: [Hatch](https://www.capterra.com/p/174914/Hatch/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The AI growth engine for service businesses #### Rating breakdown - Ease of Use: 3.6 out of 5 - Customer Service: 3.5 out of 5 - Features: 3.5 out of 5 - Value for Money: 3.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 4.1 rating - Email Management: 3.6 rating - Live Chat: 3.4 rating - Call Center Management: 4.0 rating #### Lowest rated features - Interaction Tracking: 3.0 rating ### Gallery tab Ease of use: 3.6 out of 5 (40 reviews) #### Related review snippet Reviewer: Lisa A. Reviewer details: Construction, 51-200 employees Published: May 11, 2023 > "We still make phone calls, but the extra touch points to reach out to potential customers, or to confirm appointments with current customers has been invaluable. Plus, their customer service is wonderful." ### Integrations tab Hatch connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/174914/Hatch/#integrations) #### Most popular integrations - ServiceTitan: 4.3 rating - improveit 360: 3.7 rating #### Integrations-related review snippet Reviewer: Cori B. Reviewer details: Consumer Services, 1-10 employees Published: April 27, 2023 > "From set up to integration with existing apps/CRM's they've got it down to a science. If you have a question or need help, they're always available and ready to jump in." --- ## WeKall Rating: 4.5 out of 5 (39 reviews) Profile: [WeKall](https://www.capterra.com/p/201461/WeKall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Autoresponders: 5.0 rating - Call Center Management: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (39 reviews) ### Integrations tab WeKall connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/201461/WeKall/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Microsoft Teams: 4.5 rating - Freshdesk: 4.5 rating - Kustomer: 4.7 rating --- ## NABD System Rating: 4.6 out of 5 (38 reviews) Profile: [NABD System](https://www.capterra.com/p/142595/NABD/) Visible tabs: Overview, Features, Integrations ### Overview tab #### What is this product about? Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30.00 Pricing details: Flat Rate Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Integrations tab NABD System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/142595/NABD/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Microsoft Excel: 4.8 rating - Google Calendar: 4.8 rating - Microsoft Word: 4.7 rating - Microsoft Outlook: 4.5 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating --- ## Deskpro Rating: 4.6 out of 5 (38 reviews) Profile: [Deskpro](https://www.capterra.com/p/127288/DeskPRO/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Available - Queue Management: Available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.3 out of 5 (38 reviews) ### Integrations tab Deskpro connects with 26+ software tools. [See all integrations](https://www.capterra.com/p/127288/DeskPRO/#integrations) #### Most popular integrations - Trello: 4.5 rating - Jira: 4.4 rating - Google Analytics 360: 4.7 rating - Xero: 4.4 rating - Zapier: 4.7 rating - Okta: 4.7 rating - Adobe Commerce: 4.3 rating - Twilio: 4.4 rating - Shortcut: 4.6 rating --- ## Emplifi Social Marketing Cloud Rating: 4.2 out of 5 (38 reviews) Profile: [Emplifi Social Marketing Cloud](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Emplifi Social Marketing Cloud is the AI-powered end-to-end social platform that helps you manage all your tasks in one place. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $200.00 Pricing details: Per Feature, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Not available - Knowledge Base Management: Not available - Alerts/Escalation: Not available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Not available #### Feature-related review snippet Reviewer: iliana S. Reviewer details: Telecommunications, 201-500 employees Published: September 10, 2020 > "I like that it's easy to use, the interface is simple and intutituve." ### Gallery tab Ease of use: 4.2 out of 5 (38 reviews) #### Related review snippet Reviewer: iliana S. Reviewer details: Telecommunications, 201-500 employees Published: September 10, 2020 > "I like that it's easy to use, the interface is simple and intutituve." ### Integrations tab Emplifi Social Marketing Cloud connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/226549/Socialbakers-Analytics-Plus/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Microsoft PowerPoint: 4.7 rating - Microsoft Excel: 4.8 rating - Google Analytics 360: 4.7 rating - Instagram: 4.7 rating - Meta for Business: 4.4 rating - Tableau: 4.6 rating - Twitter/X: 4.5 rating --- ## Boxia Rating: 4.9 out of 5 (37 reviews) Profile: [Boxia](https://www.capterra.com/p/10004251/Boxia/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SaaS technology to track all shipments in one place, anticipate delivery problems and send automatic branded shipping notifications. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Management: 4.3 rating - API: 4.8 rating - Reporting & Statistics: 4.5 rating - Third-Party Integrations: 4.5 rating #### Feature-related review snippet Reviewer: Maxime J. Reviewer details: Consumer Goods, 51-200 employees Published: October 13, 2023 > "The follow-up by the Boxia team is good and they have very handful guides to help you in the beginning of your usage" ### Gallery tab Ease of use: 4.8 out of 5 (37 reviews) #### Related review snippet Reviewer: Maxime J. Reviewer details: Consumer Goods, 51-200 employees Published: October 13, 2023 > "The follow-up by the Boxia team is good and they have very handful guides to help you in the beginning of your usage" ### Integrations tab Boxia connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/10004251/Boxia/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - PrestaShop: 5.0 rating --- ## ThriveDesk Rating: 4.7 out of 5 (37 reviews) Profile: [ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Connect with customers and resolve their issues through ticket and feedback management. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 4.7 rating - Support Ticket Management: 4.8 rating - Email Management: 4.8 rating - Multi-Channel Communication: 4.7 rating #### Lowest rated features - Alerts/Escalation: 4.5 rating - Knowledge Base Management: 4.7 rating - Surveys & Feedback: 4.7 rating - Autoresponders: 5.0 rating #### Feature-related review snippet Reviewer: JH T. Reviewer details: Events Services, 11-50 employees Published: November 3, 2023 > "The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents." ### Gallery tab Ease of use: 4.8 out of 5 (37 reviews) #### Related review snippet Reviewer: JH T. Reviewer details: Events Services, 11-50 employees Published: November 3, 2023 > "The interface is intuitive, making it easy to sort, prioritize, and assign tickets to specific agents." ### Integrations tab ThriveDesk connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/238111/ThriveDesk/#integrations) #### Most popular integrations - Slack: 5.0 rating - WordPress: 5.0 rating - Wix: 4.4 rating - Shopify: 4.0 rating - Squarespace: 4.6 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: David S. Reviewer details: Construction, 51-200 employees Published: October 29, 2021 > "It integrates to woocommerce just by installing a plugin; this allowed us to identify each customer faster, and tell straight away what type of support they needed" --- ## Quiq Rating: 4.5 out of 5 (37 reviews) Profile: [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Boost agent efficiency and handle multiple customer conversations over SMS/text, web chat, and social messaging. Trusted by Pier1. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $6000.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inbox Management: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (37 reviews) ### Integrations tab Quiq connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/166780/Quiq-Messaging/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.6 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating - Kustomer: 4.7 rating - Oracle Service: 4.5 rating - SAP Customer Data Cloud: 4.2 rating --- ## yellow.ai Rating: 4.5 out of 5 (37 reviews) Profile: [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Available - Knowledge Base Management: Not available - Alerts/Escalation: Not available - Reporting & Statistics: Available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Available #### Feature-related review snippet Reviewer: John Epok P. Reviewer details: Telecommunications, 501-1,000 employees Published: May 29, 2024 > "intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat" ### Gallery tab Ease of use: 4.4 out of 5 (37 reviews) #### Related review snippet Reviewer: John Epok P. Reviewer details: Telecommunications, 501-1,000 employees Published: May 29, 2024 > "intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat" ### Integrations tab yellow.ai connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/194013/Yellow-Messenger/#integrations) #### Most popular integrations - Slack: 4.7 rating - WhatsApp: 5.0 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - Telegram: 4.7 rating - Microsoft SharePoint: 4.4 rating #### Integrations-related review snippet Reviewer: Mirza J. Reviewer details: Retail, 501-1,000 employees Published: March 1, 2022 > "All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business." --- ## Positive User Rating: 4.6 out of 5 (36 reviews) Profile: [Positive User](https://www.capterra.com/p/225129/Usercom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Positive User is an advanced marketing and sales system that helps automate personalized communication. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Email Management: 5.0 rating - Live Chat: 5.0 rating - Support Ticket Management: 5.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (36 reviews) #### Related review snippet Reviewer: Izabela H. Reviewer details: Information Technology and Services, 1-10 employees Published: December 14, 2020 > "I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use." ### Integrations tab Positive User connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/225129/Usercom/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Shopify: 4.5 rating - Squarespace: 4.6 rating - Weebly: 4.3 rating - Intercom: 4.5 rating - Adobe Commerce: 4.3 rating - Twilio: 4.4 rating - Drupal: 4.2 rating - BigCommerce: 4.4 rating --- ## UseResponse Rating: 4.6 out of 5 (36 reviews) Profile: [UseResponse](https://www.capterra.com/p/170123/UseResponse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Multichannel Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $199.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Government Administration, 501-1,000 employees Published: October 12, 2021 > "I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction." ### Gallery tab Ease of use: 4.7 out of 5 (36 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Government Administration, 501-1,000 employees Published: October 12, 2021 > "I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction." ### Integrations tab UseResponse connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/170123/UseResponse/#integrations) #### Most popular integrations - Slack: 4.7 rating - Google Workspace: 5.0 rating - WhatsApp: 5.0 rating - Jira: 4.4 rating - WordPress: 4.6 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Pedro B. Reviewer details: Marketing and Advertising, 1-10 employees Published: August 17, 2021 > "My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms." --- ## ReviewInc Rating: 4.8 out of 5 (35 reviews) Profile: [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 5.0 rating - Email Management: 4.5 rating - Customer Portal: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Inbox Management: 4.0 rating #### Feature-related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Gallery tab Ease of use: 4.7 out of 5 (35 reviews) #### Related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Integrations tab ReviewInc connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/141023/ReviewInc/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Okta: 4.7 rating - JobNimbus: 4.6 rating #### Integrations-related review snippet Reviewer: John T. Reviewer details: Medical Practice, 11-50 employees Published: January 21, 2021 > "They have a nicely integrated system." --- ## EcholoN Rating: 4.7 out of 5 (35 reviews) Profile: [EcholoN](https://www.capterra.com/p/189744/Echolon/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? EcholoN as customer service software with mobile client for field service. Expandable with useful modules, adaptable to your needs. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $5500.00 Pricing details: Per Feature, One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Base Management: 5.0 rating - Multi-Channel Communication: 5.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (35 reviews) ### Integrations tab EcholoN connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/189744/Echolon/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Telegram: 4.7 rating - Microsoft Outlook: 4.5 rating - Microsoft Azure: 4.6 rating - ChatGPT: 4.4 rating - DeepL Pro: 4.7 rating - TOPdesk: 4.4 rating - SocialEpoch: 4.5 rating - ODBC Driver for Salesforce: 4.4 rating --- ## weclapp Rating: 4.1 out of 5 (35 reviews) Profile: [weclapp](https://www.capterra.com/p/163180/Weclapp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? weclapp is a cloud-based ERP and CRM software for SME that manages orders, projects, stock, e-commerce, tickets, contracts and invoices #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €39.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customizable Fields: 4.3 rating - CRM: 5.0 rating - Email Management: 3.7 rating - API: 3.5 rating #### Lowest rated features - Support Ticket Management: 2.0 rating - Third-Party Integrations: 3.5 rating - Interaction Tracking: 5.0 rating - Mobile Access: 5.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (35 reviews) ### Integrations tab weclapp connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/163180/Weclapp/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Jira: 4.4 rating - Microsoft 365: 4.5 rating - Gmail: 4.8 rating - Shopify: 5.0 rating - Microsoft Outlook: 5.0 rating - WooCommerce: 5.0 rating - Adobe Commerce: 4.3 rating - Shopware: 4.3 rating --- ## SupportBee Rating: 4.4 out of 5 (34 reviews) Profile: [SupportBee](https://www.capterra.com/p/132028/SupportBee/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Knowledge Base Management: 4.5 rating - Email Management: 4.3 rating - Queue Management: 4.0 rating #### Lowest rated features - Call Center Management: 3.0 rating - API: 2.0 rating - Alerts/Escalation: 4.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (34 reviews) #### Related review snippet Reviewer: Andrew Z. Reviewer details: Arts and Crafts, Self-employed Published: December 4, 2024 > "I can work with it quite easy so I don't have to go through a big learning curve." ### Integrations tab SupportBee connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/132028/SupportBee/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Jira: 4.4 rating - Zoho CRM: 4.3 rating - GitHub: 4.8 rating - ClickUp: 4.6 rating - Pipedrive: 4.5 rating - Insightly: 4.0 rating - Capsule: 4.5 rating --- ## iSupport Rating: 4.3 out of 5 (34 reviews) Profile: [iSupport](https://www.capterra.com/p/152/iSupport/) Visible tabs: Overview, Features, Integrations ### Overview tab #### What is this product about? End users can submit requests for service, search for solutions, and view the status of their open incidents. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $699.00 Pricing details: One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Service Level Agreement (SLA) Management: 4.0 rating - Support Ticket Management: 4.0 rating - Call Center Management: 3.0 rating ### Integrations tab iSupport connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/152/iSupport/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating - Microsoft Entra ID: 4.7 rating --- ## MaxContact Rating: 4.7 out of 5 (33 reviews) Profile: [MaxContact](https://www.capterra.com/p/156506/MaxContact/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: £80.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Multi-Channel Communication: 5.0 rating #### Feature-related review snippet Reviewer: Nicola B. Reviewer details: Retail, 51-200 employees Published: January 22, 2021 > "I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors." ### Gallery tab Ease of use: 4.6 out of 5 (33 reviews) #### Related review snippet Reviewer: Finley B. Reviewer details: Telecommunications, 11-50 employees Published: March 1, 2024 > "MaxContact is easy to use and provides additional features that meet the requirements of the day to day reports and inbound and outbound calls for my team." ### Integrations tab MaxContact connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/156506/MaxContact/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Dynamics 365: 4.4 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Cisco AnyConnect: 4.6 rating - Salesforce Platform: 4.4 rating - Zoho CRM Plus: 4.4 rating - Worldpay for Enterprise: 3.3 rating --- ## SpinOffice Rating: 4.5 out of 5 (33 reviews) Profile: [SpinOffice](https://www.capterra.com/p/151975/SpinOffice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SpinOffice is a cloud CRM software that helps SMBs manage customer data, tasks, and communication in one centralized platform. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €36.65 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - CRM: 5.0 rating - Email Management: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (33 reviews) ### Integrations tab SpinOffice connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/151975/SpinOffice/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - WhatsApp: 4.0 rating - Microsoft 365: 5.0 rating - ActiveCampaign: 4.6 rating - Bubble: 4.6 rating - Mollie: 3.2 rating - WhatsApp Business API: 4.7 rating - e-Boekhouden.nl: 5.0 rating - Xelion: 4.0 rating --- ## ServiceOS Rating: 5.0 out of 5 (32 reviews) Profile: [ServiceOS](https://www.capterra.com/p/206867/ServiceOS/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: £19.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 4.0 rating - Mobile Access: 4.5 rating - Customer Portal: 5.0 rating - Email Management: 5.0 rating #### Lowest rated features - API: 4.0 rating - Customizable Fields: 4.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (32 reviews) #### Related review snippet Reviewer: Rune S. Reviewer details: Consumer Services, 1,001-5,000 employees Published: December 22, 2021 > "The software, is an operating system, and what we liked is that it integrated everything, and automates it, from booking to payment, to daily schedule and including, on the day changes are taken into considerations, it literally took 65% of our operational work off in a matter of weeks." ### Integrations tab ServiceOS connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/206867/ServiceOS/#integrations) #### Most popular integrations - Stripe: 3.7 rating - Xero: 5.0 rating - Trustpilot: 4.5 rating - BigChange: 4.5 rating - PayPal Enterprise Payments: 4.2 rating - InventoryBase: 3.7 rating #### Integrations-related review snippet Reviewer: Rune S. Reviewer details: Consumer Services, 1,001-5,000 employees Published: December 22, 2021 > "The software, is an operating system, and what we liked is that it integrated everything, and automates it, from booking to payment, to daily schedule and including, on the day changes are taken into considerations, it literally took 65% of our operational work off in a matter of weeks." --- ## Simla.com Rating: 4.7 out of 5 (32 reviews) Profile: [Simla.com](https://www.capterra.com/p/148225/simla-com/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Simla.com is an omnichannel CRM to centralize communication, automate sales, and boost customer engagement in one secure platform #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Inbox Management: 4.5 rating - Email Management: 3.5 rating - AI Copilot: 5.0 rating #### Lowest rated features - API: 5.0 rating - Live Chat: 5.0 rating - Real-Time Monitoring: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (32 reviews) ### Integrations tab Simla.com connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/148225/simla-com/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Telegram: 4.7 rating - Instagram: 4.7 rating - Stripe: 4.6 rating - WooCommerce: 4.5 rating - PrestaShop: 4.3 rating - OpenCart: 4.3 rating - Mercado Pago: 4.7 rating - PayU: 4.0 rating --- ## Denser AI Rating: 5.0 out of 5 (31 reviews) Profile: [Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - API: 4.9 rating - Chatbot: 5.0 rating #### Feature-related review snippet Reviewer: kokebe N. Reviewer details: Program Development, 1-10 employees Published: April 3, 2024 > "The advanced search functionality, coupled with its ability to provide precise answers and cite source documents, has significantly enhanced our user experience." ### Gallery tab Ease of use: 4.9 out of 5 (31 reviews) #### Related review snippet Reviewer: kokebe N. Reviewer details: Program Development, 1-10 employees Published: April 3, 2024 > "The advanced search functionality, coupled with its ability to provide precise answers and cite source documents, has significantly enhanced our user experience." --- ## Mava Rating: 4.8 out of 5 (31 reviews) Profile: [Mava](https://www.capterra.com/p/10016139/Mava/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Mava is an AI-first customer support platform that connects to your private, group & community channels. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate Free trial: No Free demo: No ### Features tab #### Highest rated features - Inbox Management: 5.0 rating - Live Chat: 5.0 rating - Email Management: 4.5 rating - Multi-Channel Communication: 4.5 rating #### Lowest rated features - Chatbot: 4.0 rating - Support Ticket Management: 4.3 rating - Reporting & Statistics: 4.3 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Pereira S. Reviewer details: Information Technology and Services, 51-200 employees Published: August 20, 2024 > "It was backed up by lots of guides available online and detailed technical information offered by it's world class support team." ### Gallery tab Ease of use: 4.7 out of 5 (31 reviews) #### Related review snippet Reviewer: Elizabeth T. Reviewer details: Financial Services, 11-50 employees Published: November 6, 2024 > "It has helped in the management of our support community through processing and replies of ticketed customers." ### Integrations tab Mava connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/10016139/Mava/#integrations) #### Most popular integrations - Slack: 4.0 rating - Telegram: 4.7 rating - Discord: 5.0 rating #### Integrations-related review snippet Reviewer: Catherine MC D. Reviewer details: Information Technology and Services, 501-1,000 employees Published: August 20, 2024 > "It was soo easy to integrate and configure Discord, Telegram and emails." --- ## Mayday Rating: 4.7 out of 5 (31 reviews) Profile: [Mayday](https://www.capterra.com/p/247599/Mayday/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Mayday is the omnichannel knowledge base that simplifies operations and elevates service. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Alerts/Escalation: 4.7 rating - Third-Party Integrations: 4.3 rating - Collaboration Tools: 4.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Surveys & Feedback: 5.0 rating - Dashboard: 5.0 rating - Reporting & Statistics: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (31 reviews) ### Integrations tab Mayday connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/247599/Mayday/#integrations) #### Most popular integrations - Intercom: 4.5 rating - Aircall: 4.2 rating - iAdvize: 4.2 rating - Oracle Eloqua Marketing Automation: 4.0 rating - GENESYS: 4.6 rating --- ## Cayzu Rating: 5.0 out of 5 (30 reviews) Profile: [Cayzu](https://www.capterra.com/p/134057/Cayzu/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $4.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Not available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Available - Inbox Management: Available - Queue Management: Available - Dashboard: Available - Customizable Fields: Available - Service Level Agreement (SLA) Management: Available - API: Available - Surveys & Feedback: Available ### Gallery tab Ease of use: 4.9 out of 5 (30 reviews) ### Integrations tab Cayzu connects with 30+ software tools. [See all integrations](https://www.capterra.com/p/134057/Cayzu/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Microsoft Teams: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Okta: 4.7 rating - Olark: 4.5 rating - SugarCRM: 3.8 rating - Salesforce Platform: 4.4 rating - tawk.to: 4.6 rating --- ## HelpSpace Rating: 4.8 out of 5 (30 reviews) Profile: [HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $25.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Alerts/Escalation: 5.0 rating - Email Management: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Reporting & Statistics: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Vivek G. Reviewer details: Graphic Design, 1-10 employees Published: February 16, 2021 > "Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand. If UI and UX means anything to you just get this." ### Gallery tab Ease of use: 4.9 out of 5 (30 reviews) #### Related review snippet Reviewer: David B. Reviewer details: Media Production, 11-50 employees Published: May 15, 2023 > "I'm big on custom branded experiences and this means our service desk is part of our brand domains. " ### Integrations tab HelpSpace connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/204466/HelpSpace/#integrations) #### Most popular integrations - Slack: 4.7 rating - Shopify: 4.5 rating - Zapier: 5.0 rating - Webhook Relay: 4.7 rating --- ## elevio Rating: 4.6 out of 5 (30 reviews) Profile: [elevio](https://www.capterra.com/p/166667/elevio/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Live Chat: 5.0 rating - Support Ticket Management: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (30 reviews) #### Related review snippet Reviewer: Jelle D. Reviewer details: Computer Software, 1-10 employees Published: June 2, 2022 > "Elevio has made quick customer service also available for my customers." ### Integrations tab elevio connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/166667/elevio/#integrations) #### Most popular integrations - LiveChat: 4.6 rating - Chatra: 4.7 rating - Drift: 4.5 rating - Groove: 4.7 rating - Teamwork Desk: 4.4 rating - Groove: 4.5 rating - Kustomer: 4.7 rating - Zendesk QA: 4.9 rating - Dixa: 4.3 rating --- ## Smith.ai Rating: 4.8 out of 5 (29 reviews) Profile: [Smith.ai](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - AI Copilot: 5.0 rating - Alerts/Escalation: 5.0 rating - Interaction Tracking: 5.0 rating - Chatbot: 1.0 rating #### Lowest rated features - CRM: 1.0 rating - Support Ticket Management: 1.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (29 reviews) ### Integrations tab Smith.ai connects with 68+ software tools. [See all integrations](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Clio: 4.7 rating - PracticePanther Legal Software: 4.7 rating - Appointy: 4.6 rating - Square Appointments: 4.5 rating - Capsule: 4.5 rating - OnceHub: 4.6 rating --- ## Botsify Rating: 4.6 out of 5 (29 reviews) Profile: [Botsify](https://www.capterra.com/p/201926/Botsify/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? White-label AI Agent platform to create, deploy, and resell AI agents for web, WhatsApp, Instagram, and more, no coding needed. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Usage Based Free trial: No Free demo: No ### Features tab #### Highest rated features - Chatbot: 4.0 rating - Generative AI: 5.0 rating - Mobile Access: 5.0 rating - Real-Time Monitoring: 5.0 rating #### Lowest rated features - Live Chat: 4.0 rating - Third-Party Integrations: 5.0 rating - Knowledge Base Management: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Feature-related review snippet Reviewer: Nowfel M. Reviewer details: Research, 1-10 employees Published: December 11, 2025 > "The drag-and-drop interface and prebuilt templates made setup smooth." ### Gallery tab Ease of use: 4.5 out of 5 (29 reviews) #### Related review snippet Reviewer: Nowfel M. Reviewer details: Research, 1-10 employees Published: December 11, 2025 > "The drag-and-drop interface and prebuilt templates made setup smooth." --- ## Helpshift Rating: 3.9 out of 5 (29 reviews) Profile: [Helpshift](https://www.capterra.com/p/150923/Helpshift/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.1 out of 5 - Features: 3.8 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Surveys & Feedback: 5.0 rating - Chatbot: 4.0 rating - AI Copilot: 3.0 rating - Call Center Management: 3.0 rating ### Gallery tab Ease of use: 4.1 out of 5 (29 reviews) ### Integrations tab Helpshift connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/150923/Helpshift/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Gmail: 4.8 rating - Google Analytics 360: 4.7 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating - Constant Contact: 4.3 rating - Meta for Business: 4.4 rating --- ## FocalScope Rating: 5.0 out of 5 (28 reviews) Profile: [FocalScope](https://www.capterra.com/p/127118/FocalScope/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Escalation: 5.0 rating - Support Ticket Management: 5.0 rating ### Gallery tab Ease of use: 5.0 out of 5 (28 reviews) ### Integrations tab FocalScope connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/127118/FocalScope/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Shopify: 4.5 rating - SugarCRM: 3.8 rating - MyTravelport: 4.5 rating - Amadeus: 4.0 rating --- ## Chatfuel Rating: 4.3 out of 5 (28 reviews) Profile: [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Visible tabs: Overview, Features, Integrations ### Overview tab #### What is this product about? Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Not available - CRM: Available - Knowledge Base Management: Not available - Alerts/Escalation: Not available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Not available - Dashboard: Available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Not available - API: Available - Surveys & Feedback: Not available #### Feature-related review snippet Reviewer: Pierfrancesco Maria P. Reviewer details: Marketing and Advertising, 1-10 employees Published: March 29, 2022 > "The simplicity of building a chatbot is impressive even if you have zero skills" ### Integrations tab Chatfuel connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/181770/Chatfuel/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - WordPress: 4.6 rating - Gmail: 4.8 rating - Evernote Teams: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Melissa P. Reviewer details: Education Management, 501-1,000 employees Published: February 3, 2021 > "The integration with Facebook messenger is really convenient. " --- ## Helpwise Rating: 4.7 out of 5 (27 reviews) Profile: [Helpwise](https://www.capterra.com/p/197123/Helpwise/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts & many other channels. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Email Management: 5.0 rating - Alerts/Escalation: 4.5 rating - Inbox Management: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Lowest rated features - Support Ticket Management: 5.0 rating ### Gallery tab Ease of use: 4.6 out of 5 (27 reviews) #### Related review snippet Reviewer: Abraham C. Reviewer details: Mining & Metals, 1-10 employees Published: November 16, 2021 > "They also have a good amount of integrations." ### Integrations tab Helpwise connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/197123/Helpwise/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Asana: 5.0 rating - Shopify: 4.5 rating - ClickUp: 4.6 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Abraham C. Reviewer details: Mining & Metals, 1-10 employees Published: November 16, 2021 > "They also have a good amount of integrations." --- ## C-Desk Rating: 4.7 out of 5 (27 reviews) Profile: [C-Desk](https://www.capterra.com/p/136972/C-Desk/) Visible tabs: Overview, Features, Integrations ### Overview tab #### What is this product about? Help desk solution with service request management, knowledge base, task management, surveys. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $200.00 Pricing details: Per User, One Time Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Center Management: Available - CRM: Available - Knowledge Base Management: Available - Alerts/Escalation: Available - Reporting & Statistics: Not available - Inbox Management: Not available - Queue Management: Available - Dashboard: Not available - Customizable Fields: Not available - Service Level Agreement (SLA) Management: Available - API: Not available - Surveys & Feedback: Available ### Integrations tab C-Desk connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/136972/C-Desk/#integrations) #### Most popular integrations - Microsoft Outlook: 4.5 rating --- Page 4 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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