# Page 6 | Best Customer Service Software 2026 | Capterra > Page 6 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 6 [## Sparkcentral](https://www.capterra.com/p/142857/Sparkcentral-Customer-Engagement-Platform/) [4.2 (15)](https://www.capterra.com/p/142857/Sparkcentral-Customer-Engagement-Platform/#reviews) Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love. [Learn more about Sparkcentral](https://www.capterra.com/p/142857/Sparkcentral-Customer-Engagement-Platform/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/) [4.9 (14)](https://www.capterra.com/p/200141/ProProfs-Help-Desk/reviews/) From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. [Learn more about ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Desk360](https://www.capterra.com/p/212006/Desk360/) [4.7 (14)](https://www.capterra.com/p/212006/Desk360/reviews/) A cloud-based omnichannel customer support platform with 360-degree customer view. [Learn more about Desk360](https://www.capterra.com/p/212006/Desk360/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Remote eye](https://www.capterra.com/p/268489/Remote-eye/) [4.6 (14)](https://www.capterra.com/p/268489/Remote-eye/reviews/) Remote eye is a remote support software solution based on Smart Glasses, smartphones, tablets and PCs. [Learn more about Remote eye](https://www.capterra.com/p/268489/Remote-eye/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Infobip](https://www.capterra.com/p/127997/Infobip/) [4.6 (14)](https://www.capterra.com/p/127997/Infobip/reviews/) Improve NPS, reduce costs, and increase efficiency with cloud-based, drag-and-drop solutions and APIs that meet your customer and emplo [Learn more about Infobip](https://www.capterra.com/p/127997/Infobip/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Capacity](https://www.capterra.com/p/192480/Capacity/) [4.5 (14)](https://www.capterra.com/p/192480/Capacity/reviews/) Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days. [Learn more about Capacity](https://www.capterra.com/p/192480/Capacity/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## BeInContact](https://www.capterra.com/p/240379/Beincontact/) [4.4 (14)](https://www.capterra.com/p/240379/Beincontact/#reviews) BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.  [Learn more about BeInContact](https://www.capterra.com/p/240379/Beincontact/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ManageEngine SupportCenter Plus](https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/) [4.3 (14)](https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/reviews/) Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support [Learn more about ManageEngine SupportCenter Plus](https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## C2](https://www.capterra.com/p/135915/C2-ATOM/) [4.3 (14)](https://www.capterra.com/p/135915/C2-ATOM/reviews/) Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration. [Learn more about C2](https://www.capterra.com/p/135915/C2-ATOM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## TRIFFT](https://www.capterra.com/p/266481/TRIFFT/) [4.9 (13)](https://www.capterra.com/p/266481/TRIFFT/reviews/) Use TRIFFT to ignite customer loyalty & drive growth with a custom program. Boost CLV & revenue. Start scaling today! [Learn more about TRIFFT](https://www.capterra.com/p/266481/TRIFFT/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LeadDesk](https://www.capterra.com/p/130134/LeadDesk/) [4.8 (13)](https://www.capterra.com/p/130134/LeadDesk/reviews/) LeadDesk is a cloud based Customer Service software for contact centers. Connect with your customers no matter what the channel is. [Learn more about LeadDesk](https://www.capterra.com/p/130134/LeadDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## VirtlX](https://www.capterra.com/p/248130/Virtlx-Reflect/) [4.8 (13)](https://www.capterra.com/p/248130/Virtlx-Reflect/#reviews) Transform employee & customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth. [Learn more about VirtlX](https://www.capterra.com/p/248130/Virtlx-Reflect/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) [4.8 (13)](https://www.capterra.com/p/173380/Dimelo-Digital-platform/reviews/) Manage all your digital customer service channels through a single platform like RingCentral Engage Digital. [Learn more about RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Inbenta](https://www.capterra.com/p/158902/Inbenta/) [4.7 (13)](https://www.capterra.com/p/158902/Inbenta/reviews/) Give customers and employees the most relevant answers in real-time using no-code intelligent automation and conversational AI.  [Learn more about Inbenta](https://www.capterra.com/p/158902/Inbenta/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Surfly](https://www.capterra.com/p/159520/Surfly/) [4.7 (13)](https://www.capterra.com/p/159520/Surfly/reviews/) Fast, simple, and secure co-browsing and collaboration technology. Support customers anywhere along the journey, seamlessly. [Learn more about Surfly](https://www.capterra.com/p/159520/Surfly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/) [4.5 (13)](https://www.capterra.com/p/227033/Oracle-Service/reviews/) Customer service management solution that helps businesses assist customers to solve queries on the various platforms. [Learn more about Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ControlHippo](https://www.capterra.com/p/251408/ControlHippo/) [4.5 (13)](https://www.capterra.com/p/251408/ControlHippo/reviews/) Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices and agents. [Learn more about ControlHippo](https://www.capterra.com/p/251408/ControlHippo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Certainly](https://www.capterra.com/p/183590/Certainly/) [4.4 (13)](https://www.capterra.com/p/183590/Certainly/reviews/) Certainly is a powerful AI Chatbot builder. Our Platform is easy to use and requires ZERO coding. Get a free demo today!  [Learn more about Certainly](https://www.capterra.com/p/183590/Certainly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/) [4.2 (13)](https://www.capterra.com/p/179156/Cention-Contact-Center/reviews/) Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. [Learn more about Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) [4.1 (13)](https://www.capterra.com/p/199866/Intalk-io/reviews/) Omnichannel customer interaction platform with AI self-service and agent-assisted capabilities on-cloud and on-premise [Learn more about Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CA Service Desk Manager](https://www.capterra.com/p/145590/CA-Service-Desk-Manager/) [3.5 (13)](https://www.capterra.com/p/145590/CA-Service-Desk-Manager/reviews/) CA Service Desk Manager is an IT service management software that provides change management, automation, and practice content. [Learn more about CA Service Desk Manager](https://www.capterra.com/p/145590/CA-Service-Desk-Manager/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LoyJoy](https://www.capterra.com/p/248123/Loyjoy/) [4.9 (12)](https://www.capterra.com/p/248123/Loyjoy/reviews/) LoyJoy is the European agentic AI platform for customer interaction. Made in Germany, hosted in the EU and fully GDPR-compliant.  [Learn more about LoyJoy](https://www.capterra.com/p/248123/Loyjoy/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## InfoServ](https://www.capterra.com/p/150329/InfoServ/) [4.9 (12)](https://www.capterra.com/p/150329/InfoServ/reviews/) Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization. [Learn more about InfoServ](https://www.capterra.com/p/150329/InfoServ/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ProProfs Survey Maker](https://www.capterra.com/p/129608/ProProfs-Survey-Maker/) [4.8 (12)](https://www.capterra.com/p/129608/ProProfs-Survey-Maker/reviews/) ProProfs Survey Maker is an effective tool to capture respondents feedback & make smart business decisions based on reports & analysis [Learn more about ProProfs Survey Maker](https://www.capterra.com/p/129608/ProProfs-Survey-Maker/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## HelpOnClick](https://www.capterra.com/p/132026/HelpOnClick-Live-Chat/) [4.6 (12)](https://www.capterra.com/p/132026/HelpOnClick-Live-Chat/#reviews) Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! [Learn more about HelpOnClick](https://www.capterra.com/p/132026/HelpOnClick-Live-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## easiware](https://www.capterra.com/p/164607/Easi-CRM/) [4.6 (12)](https://www.capterra.com/p/164607/Easi-CRM/reviews/) easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator. [Learn more about easiware](https://www.capterra.com/p/164607/Easi-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Lumoa](https://www.capterra.com/p/160860/Lumoa/) [4.4 (12)](https://www.capterra.com/p/160860/Lumoa/reviews/) Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time. [Learn more about Lumoa](https://www.capterra.com/p/160860/Lumoa/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Customer Communities](https://www.capterra.com/p/170758/inSided/) [4.3 (12)](https://www.capterra.com/p/170758/inSided/reviews/) Gainsight Digital Hub is an all in one hub to engage, retain and delight your customers. [Learn more about Customer Communities](https://www.capterra.com/p/170758/inSided/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Stonly](https://www.capterra.com/p/202805/Stonly/) [4.3 (12)](https://www.capterra.com/p/202805/Stonly/reviews/) Unnecessary support tickets are costly. Add interactive guides to high ticket articles to decrease tickets & drive self-serve success.  [Learn more about Stonly](https://www.capterra.com/p/202805/Stonly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Enghouse eKMS](https://www.capterra.com/p/225293/eKMS/) [4.2 (12)](https://www.capterra.com/p/225293/eKMS/reviews/) eKMS helps your customers and agents quickly and intuitively find the information they need. [Learn more about Enghouse eKMS](https://www.capterra.com/p/225293/eKMS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## iTOP](https://www.capterra.com/p/163429/ITOP/) [4.1 (12)](https://www.capterra.com/p/163429/ITOP/reviews/) iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices. [Learn more about iTOP](https://www.capterra.com/p/163429/ITOP/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) [4.9 (11)](https://www.capterra.com/p/251267/Cisco-Finesse/reviews/) Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. [Learn more about Cisco Finesse](https://www.capterra.com/p/251267/Cisco-Finesse/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CustomerGauge](https://www.capterra.com/p/163253/CustomerGauge/) [4.8 (11)](https://www.capterra.com/p/163253/CustomerGauge/reviews/) CustomerGauge enables B2B companies to collect customer feedback & monitor behavioral trends to retain accounts and increase revenue. [Learn more about CustomerGauge](https://www.capterra.com/p/163253/CustomerGauge/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Answerbase](https://www.capterra.com/p/153153/Answerbase/) [4.7 (11)](https://www.capterra.com/p/153153/Answerbase/reviews/) An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles. [Learn more about Answerbase](https://www.capterra.com/p/153153/Answerbase/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Nosco](https://www.capterra.com/p/218825/Nosco/) [4.6 (11)](https://www.capterra.com/p/218825/Nosco/#reviews) Unlock your CRM: manage all customer interactions in one fast, secure, and easy-to-use platform. [Learn more about Nosco](https://www.capterra.com/p/218825/Nosco/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Loop Email](https://www.capterra.com/p/178765/LOOP-The-Email-Messenger/) [4.6 (11)](https://www.capterra.com/p/178765/LOOP-The-Email-Messenger/reviews/) Loop helps teams manage customer emails together and provide the best customer service from within their email inbox. It's that simple. [Learn more about Loop Email](https://www.capterra.com/p/178765/LOOP-The-Email-Messenger/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## HelpSpot](https://www.capterra.com/p/53431/HelpSpot/) [4.5 (11)](https://www.capterra.com/p/53431/HelpSpot/reviews/) Efficient & effective customer service software that helps you never lose track of a customer's email again. [Learn more about HelpSpot](https://www.capterra.com/p/53431/HelpSpot/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Viewabo](https://www.capterra.com/p/245781/Viewabo/) [4.5 (11)](https://www.capterra.com/p/245781/Viewabo/reviews/) Viewabo enables you to see how customers see problems simply through an SMS link to access their phone's cameras. [Learn more about Viewabo](https://www.capterra.com/p/245781/Viewabo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Maqsam](https://www.capterra.com/p/10022352/Maqsam/) [4.5 (11)](https://www.capterra.com/p/10022352/Maqsam/reviews/) Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.  [Learn more about Maqsam](https://www.capterra.com/p/10022352/Maqsam/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Forethought](https://www.capterra.com/p/196175/Agatha/) [4.5 (11)](https://www.capterra.com/p/196175/Agatha/reviews/) Forethought is the first AI-native platform for enterprise customer experience. [Learn more about Forethought](https://www.capterra.com/p/196175/Agatha/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Spotler Engage](https://www.capterra.com/p/189060/Spotler-Engage/) [4.5 (11)](https://www.capterra.com/p/189060/Spotler-Engage/reviews/) Discover the power of OBI Engage for excellent customer engagement, online customer service and social media management in one tool. [Learn more about Spotler Engage](https://www.capterra.com/p/189060/Spotler-Engage/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Kiamo](https://www.capterra.com/p/200863/Kiamo/) [4.2 (11)](https://www.capterra.com/p/200863/Kiamo/reviews/) Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations. [Learn more about Kiamo](https://www.capterra.com/p/200863/Kiamo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Help Lightning](https://www.capterra.com/p/200979/Help-Lightning/) [5.0 (10)](https://www.capterra.com/p/200979/Help-Lightning/#reviews) We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help. [Learn more about Help Lightning](https://www.capterra.com/p/200979/Help-Lightning/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Subiz](https://www.capterra.com/p/132284/Subiz/) [5.0 (10)](https://www.capterra.com/p/132284/Subiz/reviews/) Subiz is an on-site live chat tool that helps businesses with reaching, connecting and converting visitors into customers. [Learn more about Subiz](https://www.capterra.com/p/132284/Subiz/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Richpanel](https://www.capterra.com/p/164751/eCommerce-CRM/) [4.9 (10)](https://www.capterra.com/p/164751/eCommerce-CRM/reviews/) Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores. [Learn more about Richpanel](https://www.capterra.com/p/164751/eCommerce-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) [4.9 (10)](https://www.capterra.com/p/153078/RenewityRMA/reviews/) Returns, RMA, Repair and Service Management Software for In-house product service teams - easily configure to your process/data [Learn more about RenewityRMA](https://www.capterra.com/p/153078/RenewityRMA/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LiveCaller](https://www.capterra.com/p/209451/LiveCaller/) [4.8 (10)](https://www.capterra.com/p/209451/LiveCaller/reviews/) LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. [Learn more about LiveCaller](https://www.capterra.com/p/209451/LiveCaller/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Verloop](https://www.capterra.com/p/172660/Verloop/) [4.7 (10)](https://www.capterra.com/p/172660/Verloop/reviews/) Verloop.io automates customer support effortlessly, enabling brands to deliver delightful CX with advanced conversational AI [Learn more about Verloop](https://www.capterra.com/p/172660/Verloop/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Social Intents](https://www.capterra.com/p/211547/Social-Intents/) [4.7 (10)](https://www.capterra.com/p/211547/Social-Intents/reviews/) AI-powered live chat and chatbots to talk to your customers right from Microsoft Teams, Slack, Google Chat, WhatsApp and SMS. [Learn more about Social Intents](https://www.capterra.com/p/211547/Social-Intents/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Confides](https://www.capterra.com/p/183052/IncognitoDesk/) [4.7 (10)](https://www.capterra.com/p/183052/IncognitoDesk/reviews/) An online application that allows servicing tight communities while preserving the anonymity of the users of those communities [Learn more about Confides](https://www.capterra.com/p/183052/IncognitoDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Page 6 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (557) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)