# Page 7 | Best Customer Service Software 2026 | Capterra > Page 7 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 7 [## Teamlead](https://www.capterra.com/p/228136/Rooster-Planner/) [4.6 (10)](https://www.capterra.com/p/228136/Rooster-Planner/#reviews) With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents. [Learn more about Teamlead](https://www.capterra.com/p/228136/Rooster-Planner/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way [Learn more about Inxide](https://www.capterra.com/p/237162/INX-app/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/) [4.5 (10)](https://www.capterra.com/p/188017/Chatbot2Go/reviews/) EB CX helps you resolve customer-oriented queries and incidents faster by communicating effectively and accurately. [Learn more about Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## InfiniTalk](https://www.capterra.com/p/254343/InfiniTalk/) [4.5 (10)](https://www.capterra.com/p/254343/InfiniTalk/#reviews) Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting. [Learn more about InfiniTalk](https://www.capterra.com/p/254343/InfiniTalk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## INO CX](https://www.capterra.com/p/194303/INO-CX/) [4.5 (10)](https://www.capterra.com/p/194303/INO-CX/reviews/) All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution. [Learn more about INO CX](https://www.capterra.com/p/194303/INO-CX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Sunrise ITSM](https://www.capterra.com/p/148707/IT-Service-Management/) [4.4 (10)](https://www.capterra.com/p/148707/IT-Service-Management/reviews/) Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software. [Learn more about Sunrise ITSM](https://www.capterra.com/p/148707/IT-Service-Management/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Startly](https://www.capterra.com/p/250835/Startly/) [4.4 (10)](https://www.capterra.com/p/250835/Startly/reviews/) Service management solution that helps IT/professional service agents manage support tickets, assets, change requests, and more. [Learn more about Startly](https://www.capterra.com/p/250835/Startly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Dowork.ai](https://www.capterra.com/p/234771/Doworkai/) [4.4 (10)](https://www.capterra.com/p/234771/Doworkai/reviews/) Dowork.ai is a project estimation and tracking solution for agencies and companies that need to deliver projects on time and on budget. [Learn more about Dowork.ai](https://www.capterra.com/p/234771/Doworkai/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Glance](https://www.capterra.com/p/36708/Glance-Screen-Share/) [4.3 (10)](https://www.capterra.com/p/36708/Glance-Screen-Share/reviews/) Glance makes it easy for customer-facing teams to support users with cobrowsing, screen sharing, video and more across web & mobile. [Learn more about Glance](https://www.capterra.com/p/36708/Glance-Screen-Share/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Moveo.AI](https://www.capterra.com/p/266793/MveoAI/) [5.0 (9)](https://www.capterra.com/p/266793/MveoAI/reviews/) Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes. [Learn more about Moveo.AI](https://www.capterra.com/p/266793/MveoAI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) [4.9 (9)](https://www.capterra.com/p/181150/Diabolocom/reviews/) As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions.  [Learn more about Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Steam-connect](https://www.capterra.com/p/158092/Steam-connect/) [4.9 (9)](https://www.capterra.com/p/158092/Steam-connect/reviews/) Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media. [Learn more about Steam-connect](https://www.capterra.com/p/158092/Steam-connect/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Ticker](https://www.capterra.com/p/264877/Ticker/) [4.7 (9)](https://www.capterra.com/p/264877/Ticker/#reviews) Omnichannel platform that helps companies to unify and automate communications with chatbots, multiagent, broadcast campaigns and more. [Learn more about Ticker](https://www.capterra.com/p/264877/Ticker/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Surfboard](https://www.capterra.com/p/10002193/Surfboard/) [4.6 (9)](https://www.capterra.com/p/10002193/Surfboard/reviews/) Surfboard is a collaborative shift planning and scheduling tool for customer service teams. [Learn more about Surfboard](https://www.capterra.com/p/10002193/Surfboard/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Be Aware Desktop](https://www.capterra.com/p/10009669/Be-Aware-Desktop/) [4.6 (9)](https://www.capterra.com/p/10009669/Be-Aware-Desktop/#reviews) Be Aware Desktop is a CRM customer-service desktop solution that can manage multiple internal and external customer service operations. [Learn more about Be Aware Desktop](https://www.capterra.com/p/10009669/Be-Aware-Desktop/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Prompt.io](https://www.capterra.com/p/164777/Chatbox/) [4.0 (9)](https://www.capterra.com/p/164777/Chatbox/reviews/) Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day. [Learn more about Prompt.io](https://www.capterra.com/p/164777/Chatbox/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Velaro](https://www.capterra.com/p/116972/Velaro/) [3.9 (9)](https://www.capterra.com/p/116972/Velaro/reviews/) Provide real-time support through live chat, messaging, chatbots, and voice so customers get reliable answers when they need them. [Learn more about Velaro](https://www.capterra.com/p/116972/Velaro/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Upsy](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/) [3.7 (9)](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/reviews/) More sales, happier customers, useful insights - with the power of AI. [Learn more about Upsy](https://www.capterra.com/p/240362/Upsy-Shopping-Helper/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) [5.0 (8)](https://www.capterra.com/p/236620/WorkHub-Assist/reviews/) WorkHub Tasks is an AI-driven task management solution for your entire organization.  [Learn more about WorkHub Tasks](https://www.capterra.com/p/236620/WorkHub-Assist/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ChatHQ](https://www.capterra.com/p/230427/ChatHQ/) [5.0 (8)](https://www.capterra.com/p/230427/ChatHQ/#reviews) ChatHQ is a revolutionary app that promotes better business communication processes through live chat, team communication and more. [Learn more about ChatHQ](https://www.capterra.com/p/230427/ChatHQ/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Fireberry](https://www.capterra.com/p/264979/Fireberry/) [5.0 (8)](https://www.capterra.com/p/264979/Fireberry/#reviews) Fireberry is a unified customer platform tailored to your business-specific needs.  [Learn more about Fireberry](https://www.capterra.com/p/264979/Fireberry/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## InGenius](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/) [4.9 (8)](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/reviews/) InGenius connects telephone systems into leading CRMs for more productive customer service teams and world-class customer experiences. [Learn more about InGenius](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Ochatbot](https://www.capterra.com/p/194923/Ochatbot/) [4.8 (8)](https://www.capterra.com/p/194923/Ochatbot/reviews/) Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available. [Learn more about Ochatbot](https://www.capterra.com/p/194923/Ochatbot/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Clockwork IT](https://www.capterra.com/p/232456/Clockwork-IT/) [4.8 (8)](https://www.capterra.com/p/232456/Clockwork-IT/reviews/) Our end to end Business software is helping organisations with Quoting, Purchasing, Stock control, Field Service Management and more. [Learn more about Clockwork IT](https://www.capterra.com/p/232456/Clockwork-IT/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Khoros Care](https://www.capterra.com/p/184924/Khoros-Care/) [4.8 (8)](https://www.capterra.com/p/184924/Khoros-Care/reviews/) Khoros care enables you to manage social campaigns and responses with precision and efficiency. [Learn more about Khoros Care](https://www.capterra.com/p/184924/Khoros-Care/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Pypestream](https://www.capterra.com/p/205673/Pypestream/) [4.8 (8)](https://www.capterra.com/p/205673/Pypestream/reviews/) Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly. [Learn more about Pypestream](https://www.capterra.com/p/205673/Pypestream/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) [4.6 (8)](https://www.capterra.com/p/10015368/Zendesk-AI/#reviews) Zendesk AI empowers you to improve productivity, connect authentically with customers, and create exceptional customer experiences. [Learn more about Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Engage 365](https://www.capterra.com/p/240901/Engage-365/) [4.1 (8)](https://www.capterra.com/p/240901/Engage-365/reviews/) Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM. [Learn more about Engage 365](https://www.capterra.com/p/240901/Engage-365/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SightCall](https://www.capterra.com/p/170703/Sightcall/) [4.1 (8)](https://www.capterra.com/p/170703/Sightcall/reviews/) See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video and workflow experiences. [Learn more about SightCall](https://www.capterra.com/p/170703/Sightcall/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## FuseDesk](https://www.capterra.com/p/159468/FuseDesk/) [4.0 (8)](https://www.capterra.com/p/159468/FuseDesk/reviews/) Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels. [Learn more about FuseDesk](https://www.capterra.com/p/159468/FuseDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/) [4.9 (7)](https://www.capterra.com/p/196877/CM-com/reviews/) Engage your customers through popular messaging channels, SMS and voice calls via the Communications Platform of CM.com. [Learn more about CM.com Communications Platform](https://www.capterra.com/p/196877/CM-com/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Helprace](https://www.capterra.com/p/135036/Helprace/) [4.7 (7)](https://www.capterra.com/p/135036/Helprace/reviews/) Improve customer service with Helprace a customer service software solution built with the customer in mind. [Learn more about Helprace](https://www.capterra.com/p/135036/Helprace/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) [4.4 (7)](https://www.capterra.com/p/31608/ServicePRO/reviews/) ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation. [Learn more about ServicePRO](https://www.capterra.com/p/31608/ServicePRO/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/) [4.4 (7)](https://www.capterra.com/p/10019979/Luware-Nimbus/reviews/) Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub. [Learn more about Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Qiscus](https://www.capterra.com/p/247726/Qiscus/) [4.4 (7)](https://www.capterra.com/p/247726/Qiscus/reviews/) It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc. [Learn more about Qiscus](https://www.capterra.com/p/247726/Qiscus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Dynamics 365 Customer Service](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/) [4.4 (7)](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/#reviews) Customer service management solution that helps businesses identify and solve service issues to create personalized buyer experiences. [Learn more about Dynamics 365 Customer Service](https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Vozy](https://www.capterra.com/p/170736/Vozy/) [4.0 (7)](https://www.capterra.com/p/170736/Vozy/reviews/) We're a digital contact center platform improving company-client relations through AI-driven multichannel solutions.  [Learn more about Vozy](https://www.capterra.com/p/170736/Vozy/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Essembi](https://www.capterra.com/p/10016394/Essembi/) [5.0 (6)](https://www.capterra.com/p/10016394/Essembi/#reviews) Not just another tool for software teams. Essembi replaces your mess of tools with one platform. To help you build better software. [Learn more about Essembi](https://www.capterra.com/p/10016394/Essembi/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## RepairCMS Ultimate](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/) [5.0 (6)](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/#reviews) RepairCMS Ultimate improves customer service with real-time repair tracking, fast quotes, CRM, and personalized updates for repair shop [Learn more about RepairCMS Ultimate](https://www.capterra.com/p/10025093/RepairCMS-Ultimate/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SanCCS](https://www.capterra.com/p/238049/SanCCS/) [5.0 (6)](https://www.capterra.com/p/238049/SanCCS/#reviews) We understand the importance of providing exceptional support to our valued customers, as it is key to maintaining strong relationships [Learn more about SanCCS](https://www.capterra.com/p/238049/SanCCS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SnapCall](https://www.capterra.com/p/176950/SnapCall/) [4.8 (6)](https://www.capterra.com/p/176950/SnapCall/#reviews) SnapCall is a Live Video, Voice and Screen Sharing tool for Virtual Sales that helps convert web-traffic into buyers.  [Learn more about SnapCall](https://www.capterra.com/p/176950/SnapCall/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SemanticForce](https://www.capterra.com/p/241518/SemanticForce/) [4.8 (6)](https://www.capterra.com/p/241518/SemanticForce/#reviews) SemanticForce is a unified media/e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. [Learn more about SemanticForce](https://www.capterra.com/p/241518/SemanticForce/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## WhosOn](https://www.capterra.com/p/95268/WhosOn/) [4.7 (6)](https://www.capterra.com/p/95268/WhosOn/#reviews) Smart live chat software from the UK leaders. WhosOn offers advanced scale, security, and customisation scope. Take out a trial today. [Learn more about WhosOn](https://www.capterra.com/p/95268/WhosOn/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Live Agent](https://www.capterra.com/p/274831/Live-Agent/) [4.5 (6)](https://www.capterra.com/p/274831/Live-Agent/#reviews) Live Agent is a cloud-based customer experience tool that helps agents deliver personalized assistance to customers. [Learn more about Live Agent](https://www.capterra.com/p/274831/Live-Agent/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Howazit](https://www.capterra.com/p/153612/Howazit/) [4.5 (6)](https://www.capterra.com/p/153612/Howazit/#reviews) Collect customer feedback at relevant touchpoints, measure customer experience, and then take smart actions based on collected feedback [Learn more about Howazit](https://www.capterra.com/p/153612/Howazit/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) [4.0 (6)](https://www.capterra.com/p/222536/KronoDesk/#reviews) With KronoDesk you can focus on helping your customers, not configuring the the tools to help and support them. [Learn more about KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LiveOps](https://www.capterra.com/p/124415/LiveOps/) [3.7 (6)](https://www.capterra.com/p/124415/LiveOps/#reviews) With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. [Learn more about LiveOps](https://www.capterra.com/p/124415/LiveOps/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## VeriShow](https://www.capterra.com/p/144812/VeriShow/) [5.0 (5)](https://www.capterra.com/p/144812/VeriShow/#reviews) Cloud-based video chat solution for businesses to co-browse and share content and streamline sales and customer service processes. [Learn more about VeriShow](https://www.capterra.com/p/144812/VeriShow/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Innosoft Field Service Management](https://www.capterra.com/p/202172/Innosoft-Mobile-Field-Service/) [5.0 (5)](https://www.capterra.com/p/202172/Innosoft-Mobile-Field-Service/#reviews) Modern, web-based and cloud-compatible field service management. Ticketing, resource / resource planning & mobile technician connection [Learn more about Innosoft Field Service Management](https://www.capterra.com/p/202172/Innosoft-Mobile-Field-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CustomerSure](https://www.capterra.com/p/160337/CustomerSure/) [5.0 (5)](https://www.capterra.com/p/160337/CustomerSure/#reviews) CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates. [Learn more about CustomerSure](https://www.capterra.com/p/160337/CustomerSure/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Page 7 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (557) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)