# Page 8 | Best Customer Service Software 2026 | Capterra > Page 8 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 8 [## Keyfax](https://www.capterra.com/p/233440/Keyfax/) [4.8 (5)](https://www.capterra.com/p/233440/Keyfax/#reviews) Keyfax helps Housing providers manage repairs and enquiries. It assists advisors in the Contact Centre and tenants via online portal. [Learn more about Keyfax](https://www.capterra.com/p/233440/Keyfax/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Toonimo](https://www.capterra.com/p/144699/Toonimo/) [4.8 (5)](https://www.capterra.com/p/144699/Toonimo/#reviews) Toonimo is a leading Digital Adoption Platform for enterprises who want to streamline employee training and user onboarding efforts. [Learn more about Toonimo](https://www.capterra.com/p/144699/Toonimo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Accon](https://www.capterra.com/p/187300/Accon/) [4.8 (5)](https://www.capterra.com/p/187300/Accon/#reviews) Enterprise resource planning suite that helps businesses manage purchases, inventory levels, contracts, sales, billing, and expenses. [Learn more about Accon](https://www.capterra.com/p/187300/Accon/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Stames](https://www.capterra.com/p/211503/Stames/) [4.8 (5)](https://www.capterra.com/p/211503/Stames/#reviews) Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels & apps. [Learn more about Stames](https://www.capterra.com/p/211503/Stames/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Movidesk](https://www.capterra.com/p/192413/Movidesk/) [4.8 (5)](https://www.capterra.com/p/192413/Movidesk/#reviews) Canais de comunicação centralizados: E-mail, Portal do Cliente, chat, telefonia, Integração API, WhatsApp, Facebook e formulários. [Learn more about Movidesk](https://www.capterra.com/p/192413/Movidesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## NinjaChat](https://www.capterra.com/p/248600/NinjaChat/) [4.6 (5)](https://www.capterra.com/p/248600/NinjaChat/#reviews) NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication [Learn more about NinjaChat](https://www.capterra.com/p/248600/NinjaChat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## WotNot](https://www.capterra.com/p/211191/WotNot/) [4.6 (5)](https://www.capterra.com/p/211191/WotNot/#reviews) WotNot speaks your mind to your customers, leads, and visitors with the help of our personalized, smart AI-chatbot! [Learn more about WotNot](https://www.capterra.com/p/211191/WotNot/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SmarterTrack](https://www.capterra.com/p/116529/SmarterTrack/) [4.4 (5)](https://www.capterra.com/p/116529/SmarterTrack/#reviews) Help desk application for tracking, managing, and reporting on customer service and communications, including sales and support issues. [Learn more about SmarterTrack](https://www.capterra.com/p/116529/SmarterTrack/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) [4.4 (5)](https://www.capterra.com/p/276654/Broadcaster-BOT/#reviews) Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform [Learn more about Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Engagely](https://www.capterra.com/p/201714/Engagely/) [4.2 (5)](https://www.capterra.com/p/201714/Engagely/#reviews) Engagely.ai delivers highly personalized, end to end omni-channel and multilingual AI-powered customer experiences. [Learn more about Engagely](https://www.capterra.com/p/201714/Engagely/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) [3.8 (5)](https://www.capterra.com/p/265760/Mosaicx/#reviews) Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. [Learn more about Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) [3.6 (5)](https://www.capterra.com/p/10012197/Freshdesk-Omni/#reviews) Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. [Learn more about Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Revelation helpdesk](https://www.capterra.com/p/6682/Revelation-helpdesk/) [3.6 (5)](https://www.capterra.com/p/6682/Revelation-helpdesk/#reviews) 100% web-based help desk application that will improve your business management & your customer relations. [Learn more about Revelation helpdesk](https://www.capterra.com/p/6682/Revelation-helpdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## OneHash Chat](https://www.capterra.com/p/250332/OneChat/) [5.0 (4)](https://www.capterra.com/p/250332/OneChat/#reviews) Elevate customer support with OneHash Chat. Seamlessly integrate advanced business tools for efficient support and flourishing service  [Learn more about OneHash Chat](https://www.capterra.com/p/250332/OneChat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Parrot CRM](https://www.capterra.com/p/238662/Parrot-CRM/) [5.0 (4)](https://www.capterra.com/p/238662/Parrot-CRM/#reviews) Parrot is the best CRM designed for conversational sales and advisors who need close communication with their customers. [Learn more about Parrot CRM](https://www.capterra.com/p/238662/Parrot-CRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Bonder](https://www.capterra.com/p/10001564/Bonder/) [5.0 (4)](https://www.capterra.com/p/10001564/Bonder/#reviews) Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees at the product. [Learn more about Bonder](https://www.capterra.com/p/10001564/Bonder/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Softdial Contact Center](https://www.capterra.com/p/27969/Softdial-Contact-Center/) [5.0 (4)](https://www.capterra.com/p/27969/Softdial-Contact-Center/#reviews) Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. [Learn more about Softdial Contact Center](https://www.capterra.com/p/27969/Softdial-Contact-Center/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## VoyagerNetz](https://www.capterra.com/p/163125/VoyagerNetz/) [5.0 (4)](https://www.capterra.com/p/163125/VoyagerNetz/#reviews) A powerful communication platform for better customer and community communication through texting, WhatsApp, Messenger and more. [Learn more about VoyagerNetz](https://www.capterra.com/p/163125/VoyagerNetz/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Sparrow](https://www.capterra.com/p/217419/Sparrow/) [5.0 (4)](https://www.capterra.com/p/217419/Sparrow/#reviews) Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration [Learn more about Sparrow](https://www.capterra.com/p/217419/Sparrow/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Solvpath](https://www.capterra.com/p/215126/Solvpath/) [5.0 (4)](https://www.capterra.com/p/215126/Solvpath/#reviews) Transfer customer support inquiries to a quick, dependable visual support solution. Empowering consumers to resolve tasks on their own. [Learn more about Solvpath](https://www.capterra.com/p/215126/Solvpath/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Subivi](https://www.capterra.com/p/167482/Subivi/) [5.0 (4)](https://www.capterra.com/p/167482/Subivi/#reviews) Customer support solution for eBay sellers. [Learn more about Subivi](https://www.capterra.com/p/167482/Subivi/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ViaDialog](https://www.capterra.com/p/10003914/ViaFlow/) [5.0 (4)](https://www.capterra.com/p/10003914/ViaFlow/#reviews) AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration. [Learn more about ViaDialog](https://www.capterra.com/p/10003914/ViaFlow/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Cx MOMENTS](https://www.capterra.com/p/173487/Cx-MOMENTS/) [5.0 (4)](https://www.capterra.com/p/173487/Cx-MOMENTS/#reviews) Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks. [Learn more about Cx MOMENTS](https://www.capterra.com/p/173487/Cx-MOMENTS/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Quidget](https://www.capterra.com/p/10021282/Quidget/) [4.8 (4)](https://www.capterra.com/p/10021282/Quidget/#reviews) Quidget is a no-code AI agent, easily set up to provide 24/7 human-like responses to up to 80% of customer queries.  [Learn more about Quidget](https://www.capterra.com/p/10021282/Quidget/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Bamboo Cricket](https://www.capterra.com/p/127335/Bamboo-Cricket/) [4.8 (4)](https://www.capterra.com/p/127335/Bamboo-Cricket/#reviews) Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat. [Learn more about Bamboo Cricket](https://www.capterra.com/p/127335/Bamboo-Cricket/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Netomi](https://www.capterra.com/p/178767/msg-ai/) [4.8 (4)](https://www.capterra.com/p/178767/msg-ai/#reviews) Enterprise AI platform for customer service enabling companies to automate high-quality support on email, chat and social. [Learn more about Netomi](https://www.capterra.com/p/178767/msg-ai/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Vergic](https://www.capterra.com/p/231828/Vergic/) [4.5 (4)](https://www.capterra.com/p/231828/Vergic/#reviews) Vergic Engage is a digital engagement platform that offers live chat, chatbots, video/voice, socials based on customer value. [Learn more about Vergic](https://www.capterra.com/p/231828/Vergic/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Gallabox](https://www.capterra.com/p/238870/Gallabox/) [4.5 (4)](https://www.capterra.com/p/238870/Gallabox/#reviews) Gallabox is a collaborative communication tool, helping convert customer conversations into actions through WhatsApp Business APIs [Learn more about Gallabox](https://www.capterra.com/p/238870/Gallabox/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Avantage Business](https://www.capterra.com/p/198719/AvantageData/) [4.3 (4)](https://www.capterra.com/p/198719/AvantageData/#reviews) Sales prospecting connected software to help businesses meet their daily challenges. [Learn more about Avantage Business](https://www.capterra.com/p/198719/AvantageData/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ENSPACE](https://www.capterra.com/p/252721/Asken/) [4.3 (4)](https://www.capterra.com/p/252721/Asken/#reviews) With ENSPACE's customer service functionality, you can provide more agile and efficient support, increasing customer satisfaction. [Learn more about ENSPACE](https://www.capterra.com/p/252721/Asken/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) [4.3 (4)](https://www.capterra.com/p/10025865/Contact-Center-Hub/#reviews) NFON Contact Center is an AI-driven cloud contact center that unifies communication channels for fast, efficient support [Learn more about NFON Contact Center](https://www.capterra.com/p/10025865/Contact-Center-Hub/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## INTOUCH](https://www.capterra.com/p/163185/INTOUCH/) [4.3 (4)](https://www.capterra.com/p/163185/INTOUCH/#reviews) INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.  [Learn more about INTOUCH](https://www.capterra.com/p/163185/INTOUCH/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Unbabel](https://www.capterra.com/p/187811/Unbabel/) [3.8 (4)](https://www.capterra.com/p/187811/Unbabel/#reviews) Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale. [Learn more about Unbabel](https://www.capterra.com/p/187811/Unbabel/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Gluru AI](https://www.capterra.com/p/163364/Gluru-AI/) [3.5 (4)](https://www.capterra.com/p/163364/Gluru-AI/#reviews) Building the MIND for your business. [Learn more about Gluru AI](https://www.capterra.com/p/163364/Gluru-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## MaestroQA](https://www.capterra.com/p/172800/MaestroQA/) [5.0 (3)](https://www.capterra.com/p/172800/MaestroQA/#reviews) MaestroQA makes omnichannel QA software for modern support teams. [Learn more about MaestroQA](https://www.capterra.com/p/172800/MaestroQA/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. [Learn more about USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## AlphaChat](https://www.capterra.com/p/160781/AlphaChat/) [5.0 (3)](https://www.capterra.com/p/160781/AlphaChat/#reviews) Customer service CHAT AUTOMATION TOOL WITH AI chatbots to measure and INCREASE SELF-SERVICE RESOLUTION RATE and customer satisfaction. [Learn more about AlphaChat](https://www.capterra.com/p/160781/AlphaChat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## cVortex](https://www.capterra.com/p/10005446/cVortex/) [5.0 (3)](https://www.capterra.com/p/10005446/cVortex/#reviews) cVortex is customer service software that enables omnichannel conversations between companies and customers while streamlining support [Learn more about cVortex](https://www.capterra.com/p/10005446/cVortex/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ConSol CM/Customer Service](https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/) [5.0 (3)](https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/#reviews) The web-based solution ConSol CM / Customer Service makes your employees' work easier and offers your customers optimal service. [Learn more about ConSol CM/Customer Service](https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Support.cc](https://www.capterra.com/p/248602/Supportcc/) [5.0 (3)](https://www.capterra.com/p/248602/Supportcc/#reviews) Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99 [Learn more about Support.cc](https://www.capterra.com/p/248602/Supportcc/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## HaloCRM](https://www.capterra.com/p/10003936/HaloCRM/) [5.0 (3)](https://www.capterra.com/p/10003936/HaloCRM/#reviews) HaloCRM is a cloud-based customer service solution for businesses of all sizes. [Learn more about HaloCRM](https://www.capterra.com/p/10003936/HaloCRM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## NestDesk](https://www.capterra.com/p/255442/NestDesk/) [5.0 (3)](https://www.capterra.com/p/255442/NestDesk/#reviews) NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales from conversations. [Learn more about NestDesk](https://www.capterra.com/p/255442/NestDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Evly](https://www.capterra.com/p/10031369/Evly/) [5.0 (3)](https://www.capterra.com/p/10031369/Evly/#reviews) Evly is an AI-powered conversational assistant, designed to automate support interactions for businesses across various industries. [Learn more about Evly](https://www.capterra.com/p/10031369/Evly/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ViaSay](https://www.capterra.com/p/200044/Mindsay/) [5.0 (3)](https://www.capterra.com/p/200044/Mindsay/#reviews) ViaSay makes customer interactions simple and efficient using conversational automation. [Learn more about ViaSay](https://www.capterra.com/p/200044/Mindsay/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## versaSRS HelpDesk](https://www.capterra.com/p/23415/versaSRS-HelpDesk/) [4.7 (3)](https://www.capterra.com/p/23415/versaSRS-HelpDesk/#reviews) Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. [Learn more about versaSRS HelpDesk](https://www.capterra.com/p/23415/versaSRS-HelpDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## FuzeDigital](https://www.capterra.com/p/54570/FuzeDigital/) [4.7 (3)](https://www.capterra.com/p/54570/FuzeDigital/#reviews) Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. [Learn more about FuzeDigital](https://www.capterra.com/p/54570/FuzeDigital/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SutiDesk](https://www.capterra.com/p/162137/SutiDesk/) [4.7 (3)](https://www.capterra.com/p/162137/SutiDesk/#reviews) Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests. [Learn more about SutiDesk](https://www.capterra.com/p/162137/SutiDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Gnatta](https://www.capterra.com/p/144153/Gnatta/) [4.7 (3)](https://www.capterra.com/p/144153/Gnatta/#reviews) AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. [Learn more about Gnatta](https://www.capterra.com/p/144153/Gnatta/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## AnswerDash](https://www.capterra.com/p/147095/AnswerDash/) [4.7 (3)](https://www.capterra.com/p/147095/AnswerDash/#reviews) AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. [Learn more about AnswerDash](https://www.capterra.com/p/147095/AnswerDash/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## yoummday](https://www.capterra.com/p/10005516/yoummday/) [4.7 (3)](https://www.capterra.com/p/10005516/yoummday/#reviews) Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform. [Learn more about yoummday](https://www.capterra.com/p/10005516/yoummday/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Page 8 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (557) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Alerts/Escalation API Automated Routing Call Center Management Conversation Intelligence CRM Customizable Fields Dashboard Data Security Generative AI Inbox Management IVR Key Performance Indicators Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Surveys & Feedback Task Automation Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Center Software](https://www.capterra.com/call-center-software/)[Complaint Management Software](https://www.capterra.com/complaint-management-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Live Chat Software](https://www.capterra.com/live-chat-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Customer Service Software that is: [Free](https://www.capterra.com/customer-service-software/s/free/)