# Page 9 | Best Customer Service Software 2026 | Capterra > Page 9 - Find the top Customer Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-service-software --- # Best Customer Service Software - Page 9 [## Volie](https://www.capterra.com/p/204826/Volie/) [4.7 (3)](https://www.capterra.com/p/204826/Volie/#reviews) Automotive call center software made for dealerships. Evolve your BDC with modern call center software so your agents can work smarter. [Learn more about Volie](https://www.capterra.com/p/204826/Volie/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Azuba CCM Platform](https://www.capterra.com/p/122681/Azuba-CCM/) [4.7 (3)](https://www.capterra.com/p/122681/Azuba-CCM/#reviews) Azuba's CCM Platform provides communication solutions that can be tailored to healthcare & other industries. [Learn more about Azuba CCM Platform](https://www.capterra.com/p/122681/Azuba-CCM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Daktela](https://www.capterra.com/p/229567/Daktela/) [4.3 (3)](https://www.capterra.com/p/229567/Daktela/#reviews) Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application. [Learn more about Daktela](https://www.capterra.com/p/229567/Daktela/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) [4.3 (3)](https://www.capterra.com/p/95190/SpiceCSM/#reviews) SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. [Learn more about SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## DaVinci](https://www.capterra.com/p/152125/Contact-Canvas/) [4.3 (3)](https://www.capterra.com/p/152125/Contact-Canvas/#reviews) DaVinci is a flexible contact center platform that integrates contact center vendors and features that elevate performance. [Learn more about DaVinci](https://www.capterra.com/p/152125/Contact-Canvas/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Cegid PHC GO](https://www.capterra.com/p/141137/PHC-FX/) [4.0 (3)](https://www.capterra.com/p/141137/PHC-FX/#reviews) Cloud-based business management solution to help organizations in Portugal handle accounting, invoicing, inventory, and eCommerce. [Learn more about Cegid PHC GO](https://www.capterra.com/p/141137/PHC-FX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CustomerWise](https://www.capterra.com/p/960/CustomerWise/) [4.0 (3)](https://www.capterra.com/p/960/CustomerWise/#reviews) CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. [Learn more about CustomerWise](https://www.capterra.com/p/960/CustomerWise/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Odigo](https://www.capterra.com/p/196966/Odigo/) [4.0 (3)](https://www.capterra.com/p/196966/Odigo/#reviews) A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries [Learn more about Odigo](https://www.capterra.com/p/196966/Odigo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Streem](https://www.capterra.com/p/179589/Streem/) [3.7 (3)](https://www.capterra.com/p/179589/Streem/#reviews) Streem is on a mission to make the world’s expertise accessible to all through AR enriched video connection and customer experiences. [Learn more about Streem](https://www.capterra.com/p/179589/Streem/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## MindTouch](https://www.capterra.com/p/137969/MindTouch/) [3.0 (3)](https://www.capterra.com/p/137969/MindTouch/#reviews) Cloud-based knowledge management solution that helps businesses capture, manage and extend information across touchpoints & channels. [Learn more about MindTouch](https://www.capterra.com/p/137969/MindTouch/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Hybrid.Chat](https://www.capterra.com/p/180456/Hybrid-Chat/) [5.0 (2)](https://www.capterra.com/p/180456/Hybrid-Chat/#reviews) Hybrid.Chat is a perfect blend of Human + Artificial Intelligence that helps you make most of your website by increasing the engagement [Learn more about Hybrid.Chat](https://www.capterra.com/p/180456/Hybrid-Chat/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## e-bot7](https://www.capterra.com/p/173390/e-bot7/) [5.0 (2)](https://www.capterra.com/p/173390/e-bot7/#reviews) We develop and integrate artificial intelligence for your customer service. [Learn more about e-bot7](https://www.capterra.com/p/173390/e-bot7/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## LiveHelp](https://www.capterra.com/p/151605/LiveHelp/) [5.0 (2)](https://www.capterra.com/p/151605/LiveHelp/#reviews) Live chat solution for customer engagement. Reply to your customers 24/7. [Learn more about LiveHelp](https://www.capterra.com/p/151605/LiveHelp/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## ZOE](https://www.capterra.com/p/255329/ZOE/) [5.0 (2)](https://www.capterra.com/p/255329/ZOE/#reviews) ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more. [Learn more about ZOE](https://www.capterra.com/p/255329/ZOE/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Ticksy](https://www.capterra.com/p/133578/Ticksy/) [5.0 (2)](https://www.capterra.com/p/133578/Ticksy/#reviews) Help desk solution that helps businesses raise tickets for customer support, track client interaction, verify purchases, and more. [Learn more about Ticksy](https://www.capterra.com/p/133578/Ticksy/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SAAS First](https://www.capterra.com/p/10009033/SAAS-First/) [5.0 (2)](https://www.capterra.com/p/10009033/SAAS-First/#reviews) SAAS First offers AI-powered customer service with chatbot Milly, a comprehensive CRM, and effective live chat and email capabilities. [Learn more about SAAS First](https://www.capterra.com/p/10009033/SAAS-First/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## CafeX Suite](https://www.capterra.com/p/167318/Live-Assist-by-CafeX/) [5.0 (2)](https://www.capterra.com/p/167318/Live-Assist-by-CafeX/#reviews) Proactively coach, monitor and interact with contact center agents live from any web browser during customer calls. [Learn more about CafeX Suite](https://www.capterra.com/p/167318/Live-Assist-by-CafeX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SmartCrowd](https://www.capterra.com/p/202475/SmartCrowd/) [5.0 (2)](https://www.capterra.com/p/202475/SmartCrowd/#reviews) Empower your most passionate customers and brand advocates to become your best-performing customer service team through our SmartCrowd. [Learn more about SmartCrowd](https://www.capterra.com/p/202475/SmartCrowd/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Got It AI](https://www.capterra.com/p/237479/Got-It-AI/) [5.0 (2)](https://www.capterra.com/p/237479/Got-It-AI/#reviews) Conversational AI chat that helps Zendesk users streamline ticketing, customer support and helpdesk operations. No risk or cost to try. [Learn more about Got It AI](https://www.capterra.com/p/237479/Got-It-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Dial Once](https://www.capterra.com/p/150817/Dial-Once/) [5.0 (2)](https://www.capterra.com/p/150817/Dial-Once/#reviews) Omnichannel orchestration platform of customer journeys [Learn more about Dial Once](https://www.capterra.com/p/150817/Dial-Once/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Ozmo Omnichannel Support Platform](https://www.capterra.com/p/229711/Ozmo-for-Agents/) [5.0 (2)](https://www.capterra.com/p/229711/Ozmo-for-Agents/#reviews) Ozmo's omnichannel support platform empowers agents to increase customer satisfaction and helps customers solve issues on their own. [Learn more about Ozmo Omnichannel Support Platform](https://www.capterra.com/p/229711/Ozmo-for-Agents/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Xperience](https://www.capterra.com/p/154368/Xperience/) [5.0 (2)](https://www.capterra.com/p/154368/Xperience/#reviews) Outstanding contact center functionality on the cloud at the level of the best on-premise solutions. [Learn more about Xperience](https://www.capterra.com/p/154368/Xperience/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Tactful AI](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/) [5.0 (2)](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/#reviews) AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity. [Learn more about Tactful AI](https://www.capterra.com/p/236257/Tactful-AI-Helpdesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Omnicus](https://www.capterra.com/p/183314/Omnicus/) [4.5 (2)](https://www.capterra.com/p/183314/Omnicus/#reviews) Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface. [Learn more about Omnicus](https://www.capterra.com/p/183314/Omnicus/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Textel](https://www.capterra.com/p/230612/Textel/) [4.5 (2)](https://www.capterra.com/p/230612/Textel/#reviews) Textel provides a modern communication experience by text-enabling existing contact center phone numbers. [Learn more about Textel](https://www.capterra.com/p/230612/Textel/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## AlphaCX](https://www.capterra.com/p/239166/AlphaCX/) [4.5 (2)](https://www.capterra.com/p/239166/AlphaCX/#reviews) AlphaCX is an omnichannel customer experience platform that enables communication between businesses and customers.  [Learn more about AlphaCX](https://www.capterra.com/p/239166/AlphaCX/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## GestSup](https://www.capterra.com/p/204943/GestSup/) [4.5 (2)](https://www.capterra.com/p/204943/GestSup/#reviews) GestSup is a French-language ticket and support management solution. It is free of charge and completely adaptable. [Learn more about GestSup](https://www.capterra.com/p/204943/GestSup/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## HelpDeskAdvanced](https://www.capterra.com/p/120160/HelpDeskAdvanced/) [4.5 (2)](https://www.capterra.com/p/120160/HelpDeskAdvanced/#reviews) Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. [Learn more about HelpDeskAdvanced](https://www.capterra.com/p/120160/HelpDeskAdvanced/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## UserEcho](https://www.capterra.com/p/165235/UserEcho/) [4.5 (2)](https://www.capterra.com/p/165235/UserEcho/#reviews) An online customer support software with helpdesk, forum, knowledge base, and live chat features. [Learn more about UserEcho](https://www.capterra.com/p/165235/UserEcho/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Vivocha](https://www.capterra.com/p/143056/Vivocha/) [4.5 (2)](https://www.capterra.com/p/143056/Vivocha/#reviews) Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools [Learn more about Vivocha](https://www.capterra.com/p/143056/Vivocha/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## AISERA](https://www.capterra.com/p/204926/AI-Service-Desk/) [4.5 (2)](https://www.capterra.com/p/204926/AI-Service-Desk/#reviews) AISERA solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service. [Learn more about AISERA](https://www.capterra.com/p/204926/AI-Service-Desk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Frame AI](https://www.capterra.com/p/172198/Frame-for-Slack/) [4.5 (2)](https://www.capterra.com/p/172198/Frame-for-Slack/#reviews) AI-powered customer intelligence platform helping organizations measure customer sentiment when resolving support tickets. [Learn more about Frame AI](https://www.capterra.com/p/172198/Frame-for-Slack/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) [4.5 (2)](https://www.capterra.com/p/227370/SAP-Service-Cloud/#reviews) Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud [Learn more about SAP Service Cloud](https://www.capterra.com/p/227370/SAP-Service-Cloud/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## DeepConverse](https://www.capterra.com/p/238118/DeepConverse/) [4.5 (2)](https://www.capterra.com/p/238118/DeepConverse/#reviews) DeepConverse is a customer support automation platform to reduce your support load by up to 80%. [Learn more about DeepConverse](https://www.capterra.com/p/238118/DeepConverse/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Chataroo](https://www.capterra.com/p/142210/Chataroo/) [4.5 (2)](https://www.capterra.com/p/142210/Chataroo/#reviews) Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. [Learn more about Chataroo](https://www.capterra.com/p/142210/Chataroo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## DoubleTick](https://www.capterra.com/p/10003201/Double-Tick/) [4.5 (2)](https://www.capterra.com/p/10003201/Double-Tick/#reviews) Increase your sales by 700% using WhatsApp Business API on Mobile. [Learn more about DoubleTick](https://www.capterra.com/p/10003201/Double-Tick/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Richdesk](https://www.capterra.com/p/144317/Richmond-ServiceDesk/) [4.5 (2)](https://www.capterra.com/p/144317/Richmond-ServiceDesk/#reviews) Web-based service desk with customer service portal designed for internal ITSM and external customer support. [Learn more about Richdesk](https://www.capterra.com/p/144317/Richmond-ServiceDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Adxstudio Portals](https://www.capterra.com/p/61588/Adxstudio-Portals/) [4.0 (2)](https://www.capterra.com/p/61588/Adxstudio-Portals/#reviews) Web-based software, compatible with CRM 2015 & CRM Online, offering personalized portals, dynamic web templates, and CRM form. [Learn more about Adxstudio Portals](https://www.capterra.com/p/61588/Adxstudio-Portals/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Synthetix](https://www.capterra.com/p/183018/Synthetix/) [4.0 (2)](https://www.capterra.com/p/183018/Synthetix/#reviews) Synthetix transforms online customer service into exceptional customer experiences. [Learn more about Synthetix](https://www.capterra.com/p/183018/Synthetix/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Aimylogic](https://www.capterra.com/p/232740/Aimylogic/) [4.0 (2)](https://www.capterra.com/p/232740/Aimylogic/#reviews) A cloud-based visual builder software designed to create AI-powered text and voice bots. [Learn more about Aimylogic](https://www.capterra.com/p/232740/Aimylogic/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Insightly Service](https://www.capterra.com/p/240598/Insightly-Service/) [4.0 (2)](https://www.capterra.com/p/240598/Insightly-Service/#reviews) Service is the newest addition to the Insightly unified suite of customer relationship management applications. [Learn more about Insightly Service](https://www.capterra.com/p/240598/Insightly-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Pega Customer Service](https://www.capterra.com/p/151475/Pega-Customer-Service/) [4.0 (2)](https://www.capterra.com/p/151475/Pega-Customer-Service/#reviews) CRM suite that helps businesses connect with clients across web, phone, emails, chats, and more to enhance customer engagement. [Learn more about Pega Customer Service](https://www.capterra.com/p/151475/Pega-Customer-Service/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Intermedia Contact Center](https://www.capterra.com/p/203140/Intermedia-Contact-Center/) [4.0 (2)](https://www.capterra.com/p/203140/Intermedia-Contact-Center/#reviews) Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform. [Learn more about Intermedia Contact Center](https://www.capterra.com/p/203140/Intermedia-Contact-Center/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Request Manager](https://www.capterra.com/p/184149/Request-Manager/) [4.0 (2)](https://www.capterra.com/p/184149/Request-Manager/#reviews) Request management software [Learn more about Request Manager](https://www.capterra.com/p/184149/Request-Manager/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Trring Me](https://www.capterra.com/p/252633/Trring-Me/) [3.5 (2)](https://www.capterra.com/p/252633/Trring-Me/#reviews) Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more. [Learn more about Trring Me](https://www.capterra.com/p/252633/Trring-Me/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## House-on-the-Hill](https://www.capterra.com/p/38289/SupportDesk/) [3.5 (2)](https://www.capterra.com/p/38289/SupportDesk/#reviews) SaaS service desk software for ticket logging, tracking, reporting. Enterprise solutions for multiple business areas. [Learn more about House-on-the-Hill](https://www.capterra.com/p/38289/SupportDesk/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Whisbi](https://www.capterra.com/p/131994/Whisbi/) [5.0 (1)](https://www.capterra.com/p/131994/Whisbi/#reviews) Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot [Learn more about Whisbi](https://www.capterra.com/p/131994/Whisbi/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Emailtree AI](https://www.capterra.com/p/232684/Emailtree-AI/) [5.0 (1)](https://www.capterra.com/p/232684/Emailtree-AI/#reviews) Reply to Customers’ Requests in Seconds! Sales will increase, Client satisfaction will skyrocket, and employee satisfaction will rise.  [Learn more about Emailtree AI](https://www.capterra.com/p/232684/Emailtree-AI/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## Attendo](https://www.capterra.com/p/203837/Attendo/) [5.0 (1)](https://www.capterra.com/p/203837/Attendo/#reviews) Attendo is a Cloud, Web and SaaS help desk, support and customer software. Connected with ERP, VoIP, Mail and social networks. [Learn more about Attendo](https://www.capterra.com/p/203837/Attendo/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management [## DVSAnalytics Workforce Optimization](https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization/) [5.0 (1)](https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization/#reviews) Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution. [Learn more about DVSAnalytics Workforce Optimization](https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization/) Customer Service features reviewers most value Alerts/Escalation Call Center Management CRM Dashboard Inbox Management Knowledge Base Management Queue Management Reporting & Statistics Service Level Agreement (SLA) Management Page 9 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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