Service Creatio vs NewVoiceMedia

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Highly customizable and user-friendly, bpm'online applications help businesses of any size and from any industry automate customer-facing processes and improve operational efficiency.

Our customers include small businesses through to large corporations with multi-site, contact centers with thousands of agents. Our product was designed for Salesforce.com Service & Sales Clouds.

Rating


4.8 / 5
(72)
Read All Reviews

4.4 / 5
(59)
Read All Reviews

Ideal number of Users

50 - 1000+

50 - 1000+

Ease of Use


4.8 / 5


  • "Thus, we got a complete view of all touchpoints with a client. Another thing about the bpm'online system is ease of use."

  • "BPM online - Very user friendly and practical CRM offering all the functionality you could possibly need."


4.4 / 5


  • "Easy to use, much better than the previous system that we had."

  • "The possibilities are endless on NVM, their systems seem to be able to handle even the most complex routing solutions."

Customer Support


4.8 / 5


  • "I was able to use it right away after it was deployed. Also the support team's proactivity helped."

  • "Their tech support and Academy videos are always at your disposal."


4.5 / 5


  • "Great Product and extremely helpful delivery and after care from customer support."

  • "Initially, the generated reports didn't add up (to us). The support team took the time to explain the reports."

Features & Functionality


4.7 / 5


  • "We liked the easy customization and user-friendly interface. The scalability and security of our data was also important."

  • "D definitely recommend this product. User interface of bpm¿online is quite user-friendly and looks fresh."


4.4 / 5


  • "Great on site implementation team. Totally customization IVR solution, call recording, etc."

  • "Features are great so far, only con is the real time dashboard functionality and the little customization the widgets offer."

Value for Money


4.8 / 5


  • "Fantastic service throughout from pre-sales, implementation and on going post implementation support. Cost effective in every aspect."

  • "In addition, implementing the bpm'online CRM is time and cost effective as we were able to use the system right away."


4.3 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 47981 thumb
View 5 screenshots 183015 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Service Creatio vs NewVoiceMedia

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