iCity vs RingCentral Engage Digital

Starting Price

Not provided by vendor Not provided by vendor

Best For

All levels of public sector governments. Municipal, State/Provincial, and Federal Governments.

Industries: Telecom, Bank, Insurance, Energy, Transport, Retail... Regions: Europe, Asia, Africa, Middle East

Rating

(0)


5 / 5
(1)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


5 / 5

Customer Support

Features & Functionality


5 / 5

Value for Money

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

View 1 screenshot 23907 thumb
View 5 screenshots 159451 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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iCity vs RingCentral Engage Digital

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