iCity vs TeamSupport

Starting Price

Not provided by vendor

$50.00/month/user

Best For

All levels of public sector governments. Municipal, State/Provincial, and Federal Governments.

B2B Technology companies with support/product teams who want to reduce support costs by better understanding their customers, enhancing internal collaboration, & improving the customer experience.

Rating

(0)
4.5 / 5
(728)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use




4.4 / 5


  • "And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value."

  • "Great program/software, very user friendly interface and design. Which makes it a very simple and easy to understand application."

Customer Support




4.5 / 5


  • "TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service."

  • "TeamSupport is perfect for IT help desk organizations looking for a web-based solution to help manage and organize their workflow."

Features & Functionality




4.3 / 5


  • "Another point is the whole UI looks simple which is good, but not perfect. There are still lots of space to improve."

  • "Ve been using eSupport for the past year and I find it very easy to use and very responsive. I like the simplicity of the GUI too."

Value for Money




4.4 / 5


  • "The cost is great and the navigation is simple."

  • "It is very user friendly and can be customized easily. It is available in low cost."

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 1 screenshot 23907 thumb
View 5 screenshots 77861 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of TeamSupport vs iCity

iCity vs TeamSupport

Share

share Share Your Comparison of TeamSupport vs iCity