Starting Price

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

From startup to enterprise, eDesk helps online retailers of all sizes take the complexity out of multichannel customer support so they can support more customers faster.

Rating

Ideal number of Users

50 - 1000+

1 - 999

Ease of Use

• "Great way of communication among team. The interface and ease of use are wonderful and perfect."


• "Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs."

• Not enough reviews

Customer Support

• "For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated."


• "The only thing I wish they did better was customer service - it is web driven and you cant call a number."

• "Great if you need to manage a busy customer service inbox."


• "Ease of controlling the customer service part of the company from one program."

Features & Functionality

• "Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard."


• "The flow of activities is intuitive, has a very clean interface, is a very good collaboration tool and project manager."

• "Visualisation of data is perfect for our user to take in. Everything integrates into the same dashboard."


• "Lots of customization features, supports multiple accounts, multiple languages, all in one place. Supports multi-user and notes."

Value for Money

• "The only good thing about this software is that you don't have to spend any money on it before you try it."


• "It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked."

• Not enough reviews

Product Features

• close Alerts / Escalation
• close Appointment Management
• close Call Center Management
• close Email Management
• check Knowledge Base
• check Live Chat
• close Performance Metrics
• check Queue Management
• check Self Service Portal
• close Social Media Integration
• close Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

• check Alerts / Escalation
• close Appointment Management
• close Call Center Management
• close Email Management
• close Knowledge Base
• check Live Chat
• check Performance Metrics
• check Queue Management
• check Self Service Portal
• check Social Media Integration
• close Surveys & Feedback
• close Virtual Assistant
• check Workflow Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• close Live Online
• check Webinars
• check Documentation

• close In Person
• check Live Online
• check Webinars
• check Documentation