Avaya Aura Platform vs PureCloud

Starting Price

Not provided by vendor

$75.00/month/user

Best For

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating


4.5 / 5
(43)


4 / 5
(79)

Ideal number of Users

Not provided by vendor

50 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4 / 5

3.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • close Alerts / Escalation
  • close Appointment Management
  • check Call Center Management
  • check Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Avaya Aura Platform vs PureCloud

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