Cloud Call Center vs Genesys PureCloud vs Zendesk

Rating


4.5 / 5
(49)


4 / 5
(74)


4.5 / 5
(2051)

Starting Price

Not provided by vendor

$69.99/month/user

$5.00/month/user

Best For

SMBs and enterprises migrating from on-premise to the cloud, 3CLogic offers flexible solutions from a simple telephony-to-CRM connector, to the choice between hybrid and pure cloud deployments.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

10 - 1000+

50 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

4.5 / 5

Customer Support


4.5 / 5

3.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4 / 5

4.5 / 5

Value for Money


3.5 / 5

4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • check Call Center Management
  • check Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 98400 thumb
View 4 screenshots 83927 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Cloud Call Center vs Genesys PureCloud vs Zendesk

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