Freshdesk vs Ongair

Rating


4.5 / 5
(1599)


5 / 5
(1)

Starting Price

$19.00/month/user

$35.00/month

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Brands who want to perform great customer care and marketing on WhatsApp and other Instant messaging platforms like WeChat and Line. Integrates with Zendesk too.

Ideal number of Users

2 - 999

100 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 2 screenshots 12448 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Ongair vs Freshdesk

Freshdesk vs Ongair

Share

share Share Your Comparison of Ongair vs Freshdesk