Freshdesk vs Kylie

Starting Price

$19.00/month/user

$99.00/month

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

AI-enabled customer conversation tool that enables business in retail, telecommunication and insurance sectors to manage back-end processes including orders, billing and more.

Rating


4.5 / 5
(1801)

(0)

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use


4.5 / 5

Customer Support


4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4.5 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 2 screenshots 12448 thumb
View 2 screenshots 173311 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
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Freshdesk vs Kylie

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