Starting Price

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Support teams who are growing fast and want to keep the quality of their support up while scaling the team and handling ever more conversations.

Rating

Ideal number of Users

2 - 999

10 - 1000+

Ease of Use

• "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."


• "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."

• Not enough reviews

Customer Support

• "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."


• "Interface, Ease of use, customer support and the overall value is great."

• Not enough reviews

Features & Functionality

• "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."


• "A very reliable software best suited for Small Business/ Startups."

• Not enough reviews

Value for Money

• "Usability and the easy setup, also the pricing is good."


• "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."

• Not enough reviews

Product Features

• check Alerts / Escalation
• check Appointment Management
• check Call Center Management
• check Email Management
• check Knowledge Base
• check Live Chat
• close Performance Metrics
• check Queue Management
• check Self Service Portal
• check Social Media Integration
• check Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

• check Alerts / Escalation
• close Appointment Management
• check Call Center Management
• close Email Management
• close Knowledge Base
• close Live Chat
• check Performance Metrics
• close Queue Management
• check Self Service Portal
• close Social Media Integration
• check Surveys & Feedback
• close Virtual Assistant
• close Workflow Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation