Freshdesk vs LiveChat

Starting Price

$19.00/month/user

$16.00/month/user

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Rating


4.5 / 5
(1831)
Read All Reviews

4.6 / 5
(914)
Read All Reviews

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use


4.5 / 5

4.7 / 5

Customer Support


4.6 / 5

4.7 / 5

Features & Functionality


4.3 / 5

4.4 / 5

Value for Money


4.4 / 5

4.6 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 2 screenshots 12448 thumb
View 5 screenshots 105403 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs LiveChat

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