FocalScope vs Zoomin

Rating


5 / 5
(24)


5 / 5
(1)

Starting Price

$20.00/month/user

Not provided by vendor

Best For

SMEs to large enterprises looking for a powerful, user-friendly email ticket management and live chat solution based on Microsoft SQL. You decide if you prefer cloud or inhouse server solution.

Not provided by vendor

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


5 / 5

5 / 5

Customer Support


5 / 5

4 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


5 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
Not provided by vendor

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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FocalScope vs Zoomin

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