HelpOnClick Live Chat vs Whatfix

Starting Price

$12.00/month/user

Not provided by vendor

Best For

HelpOnClick Live Chat is used by small and medium seized companies from all over the world. It is localized to over 20 languages, and it can be implemented into any website.

SMBs and Enterprises who are pained with increasing number of customer support queries and spend long hours on training to train their customers.

Rating


4.6 / 5
(10)
Read All Reviews

4.7 / 5
(57)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.5 / 5



4.5 / 5


  • "So far WhatFix has lived up to our expectations. It's easy to use and feedback is great."

  • "Easy to use on-boarding software with a genuinely caring team behind it."

Customer Support


4.2 / 5



4.9 / 5


  • "Throughout the process, we were extremely pleased with the customer service from the entire WhatFix team."

  • "End-user experience is very direct. The support staff has been a great resource in getting us up and running."

Features & Functionality


4.3 / 5



4.6 / 5


  • "The application helps to guide your clients to navigate your online portal or website or to effectively use your web product."

  • "We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly."

Value for Money


4.6 / 5



4.6 / 5


Product Features

  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 3 screenshots 44652 thumb
View 5 screenshots 127242 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpOnClick Live Chat vs Whatfix

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