Salesforce Essentials vs liveConnect

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Offer support over Email, Phone, Social, and Web. Deploy and customize branded self service support sites with clicks not code. Free up support teams with automation. Get up and running today.

We are able to serve businesses in any industry that require the need for a customer support platform. This includes finance, hospitality, construction, government and more.

Rating


4.2 / 5
(180)
Read All Reviews
(0)

Ideal number of Users

1 - 49

1 - 1000+

Ease of Use


4 / 5


  • "Super user friendly platform and easy to navigate. It keeps everything organized and makes it easy to track historical information."

  • "It was really easy to use. The code quality was awesome and."



Customer Support


4.1 / 5


  • "I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you."

  • "Satisfactory help from the salesforce help desk at dreamforce today. They have great customer service."



Features & Functionality


3.9 / 5


  • "Provides a nice clean interface that does not have too rabbit holes to fall into."

  • "Now, we're saving time, money, and building customer loyalty thanks to Desk's intuitive processes."



Value for Money


3.9 / 5


  • "What I like the best is the ease of use and good value for the price."

  • "Has been great to have all aspect of your costumers' records in one single tool."



Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 116956 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Salesforce Essentials vs liveConnect

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