Front App vs MaestroQA

Starting Price

$9.00/month/user

$15.00/month/user

Best For

Any team that relies on email to get work done both internally and externally.

Customer service and support teams using a cloud based CRM or support software looking to improve their most important support metrics with quality assurance or coaching

Rating


4.3 / 5
(118)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.4 / 5


  • "In my opinion, it's the best app out for email organization for multiple users. Easy to use and we never have had problems with it."

  • "Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)."



Customer Support


4.3 / 5


  • "Front is a great helpdesk, super flexible and easy to use."

  • "Front is a fantastic unified inbox that our company uses to handle all customer support requests."



Features & Functionality


4.2 / 5


  • "It is an elegantly designed application that offers a great user interface and experience."

  • "Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins."



Value for Money


4.1 / 5




Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • check Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 4 screenshots 98825 thumb
View 5 screenshots 181938 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Front App vs MaestroQA

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