Agile CRM vs ServiceNow Customer Service Management

Starting Price

$8.99/month/user

Not provided by vendor

Best For

Small to medium size businesses that require sales, marketing and service automation

Elevating your customer service from request to resolution. Great service means more than engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.

Rating


4.2 / 5
(343)
Read All Reviews

4.4 / 5
(67)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.1 / 5


  • "We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective."

  • "Very easy to use and great basic functionalities."


4.1 / 5


  • "If we encounter any IT related issue we just used this tool. It is very easy and user friendly tool."

  • "Is easy to use for developers and regular users."

Customer Support


4.1 / 5


  • "Fantastic, easy, great setup, easy to integrate with other software and very good support team."

  • "Initial customer support was great because they are trying to get your business."


4.3 / 5


  • "It's a straight forward approach for helpdesk technicians and end users. It's great to have the ability to see real-time status on a ticket."

  • "It's a great tool to use for Customer Service Managemet."

Features & Functionality


4.2 / 5


  • "What I really love about AgileCRM is its nice and clean interface. I was always easy to use."

  • "I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions."


4.4 / 5


  • "Best in response the good thing i love in the service now is they respond very fast for quiries."

  • "Its over all nice and a lot of customization is involved."

Value for Money


4.3 / 5


  • "The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise."

  • "Happy to have found a CRM + Marketing solution that doesn't cost a fortune."


4.2 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 17221 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Agile CRM vs ServiceNow Customer Service Management

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