LiveHelpNow Suite vs Agile CRM

Starting Price

$19.00/month/user

$8.99/month/user

Best For

Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.

Small to medium size businesses that require sales, marketing and service automation

Rating


4.6 / 5
(70)
Read All Reviews

4.2 / 5
(372)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "User friendly and easy learn. Our costumers are very happy about the service."

  • "It is easy to use and I have not encountered major issues when using the live chat software."


4.1 / 5


  • "We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective."

  • "Very easy to use and great basic functionalities."

Customer Support


4.7 / 5


  • "Fast, reliable customer support for a reliable and lightweight tool."

  • "The team's quality of customer support, speed, and care."


4.1 / 5


  • "Fantastic, easy, great setup, easy to integrate with other software and very good support team."

  • "Initial customer support was great because they are trying to get your business."

Features & Functionality


4.6 / 5


  • "An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff."

  • "Ease of use, notifications (visual and sound), browser based functionality, after hours ticket functionality, visitor history."


4.2 / 5


  • "What I really love about AgileCRM is its nice and clean interface. I was always easy to use."

  • "I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions."

Value for Money


4.7 / 5


  • "And I have zero regrets. It is an excellent product at a very reasonable price."

  • "The program we were using before was almost 5 times the price with much less flexibility."


4.3 / 5


  • "The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise."

  • "Happy to have found a CRM + Marketing solution that doesn't cost a fortune."

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 2915 thumb
View 5 screenshots 17221 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveHelpNow Suite vs Agile CRM

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