NICE inContact vs SmarterTrack vs Zoho Desk

Rating


4 / 5
(112)


4.5 / 5
(3)


4.5 / 5
(1550)

Starting Price

Not provided by vendor

$15.00/month

$12.00/month

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Not provided by vendor

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Ideal number of Users

10 - 1000+

Not provided by vendor

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

5 / 5

4.5 / 5

Product Features

  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact vs SmarterTrack vs Zoho Desk

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