NICE inContact vs SutiDesk vs Ticksy

Rating


4 / 5
(112)


4.5 / 5
(3)


5 / 5
(2)

Starting Price

Not provided by vendor Not provided by vendor

$5.00/month/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

All industry types.

Ticksy is a simple help desk solution ideal for small copanies with a small workforce. The simplified ticketing system allows agents to track customer interaction in an easy and efficient way.

Ideal number of Users

10 - 1000+

500 - 1000+

1 - 49

Ease of Use


4 / 5

4.5 / 5

5 / 5

Customer Support


4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

4.5 / 5

Product Features

  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

Capterra screenshot placeholder
View 5 screenshots 70564 thumb
View 1 screenshot 22602 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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NICE inContact vs SutiDesk vs Ticksy

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