Salesforce Service Cloud vs Support for Office 365 and SharePoint

Starting Price

$25.00/month/user

$2,995.00/one-time

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Organizations looking to improve Customer Support. This is not a CRM per se, but a customer server program for managing support, questions, issues, problems, inquiries, from existing customers.

Rating


4.5 / 5
(445)

(0)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 27720 thumb
View 3 screenshots 98910 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs Support for Office 365 and SharePoint

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