Salesforce Service Cloud vs Whatfix

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

SMBs and Enterprises who are pained with increasing number of customer support queries and spend long hours on training to train their customers.

Rating


4.4 / 5
(446)
Read All Reviews

4.7 / 5
(57)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4.2 / 5

4.9 / 5

Features & Functionality


4.4 / 5

4.6 / 5

Value for Money


4.1 / 5

4.6 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • close Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 127242 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Salesforce Service Cloud vs Whatfix

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