Salesforce Service Cloud vs ServiceNow Customer Service Management

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Cloud-based platform that helps customer service teams with customer data management, workflow automation and task assignment.

Rating


4.5 / 5
(442)


4.5 / 5
(60)

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 27720 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of ServiceNow Customer Service Management vs Salesforce Service Cloud

Salesforce Service Cloud vs ServiceNow Customer Service Management

Share

share Share Your Comparison of ServiceNow Customer Service Management vs Salesforce Service Cloud