Help Scout vs LiveAgent

Starting Price

$12.00/month/user

$15.00/month/user

Best For

Companies, small and large, that insist on a delightful customer experience. We're trusted by 8,000 customers in 70+ countries, including Basecamp, Buffer, GrubHub, AngelList and Timbuk2.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Rating


4.7 / 5
(151)
Read All Reviews

4.7 / 5
(716)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.7 / 5


  • "Cute prompts for cycling through work flow- nice feel and intuitive. Great overall ease of use and design."

  • "Easy to manage accounts, great for keeping records of a clients request, real-time request, great reports, easy to use and adapt."


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support


4.8 / 5


  • "Easy Help Desk software, fully functional with even more bells and whistles, amazing design, and affordable to boot."

  • "The customer service is excellent (as you might expect!) And the system is very reliable."


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality


4.3 / 5


  • "The UI is great (especially since 2015) and the workflows are easy to learn and relatively powerful. Keyboard shortcuts are killer."

  • "Very intuitive and their support team are very responsive and helpful."


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money


4.6 / 5


  • "We also looked at ZenDesk and chose Help Scout based on usability and price."

  • "Solves the problem of staying organised. With a bit more budget, it might be worth checking out other options."


4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 81837 thumb
View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Help Scout vs LiveAgent

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