Casengo vs Intercom

Best For

Who Uses This Software?

eCommerce / Web shops Retail Consultancy groups Cloud service users Deloitte Fast 500 SMEs: 1 - 100 employees

Intercom has 17,000 paying customers all over the globe, ranging from startups like General Assembly, ZenPayroll and Invision, to public companies like Ancestry.com, New Relic and Shopify.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$9.00/month

$49.00/month

Free Trial

Yes Yes

Free Version

Yes Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Screenshots

View 1 screenshot 24456 thumb
View 5 screenshots 130096 thumb

Ratings

Overall


4.5 / 5
(12)

4.5 / 5
(511)

Ease of Use


5 / 5

4.5 / 5

Customer Service


5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Intercom vs Casengo


Casengo vs Intercom

Best For

Who Uses This Software?

eCommerce / Web shops Retail Consultancy groups Cloud service users Deloitte Fast 500 SMEs: 1 - 100 employees

Intercom has 17,000 paying customers all over the globe, ranging from startups like General Assembly, ZenPayroll and Invision, to public companies like Ancestry.com, New Relic and Shopify.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$9.00/month

$49.00/month

Free Trial

Yes Yes

Free Version

Yes Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Ratings

Overall


4.5 / 5
(12)

4.5 / 5
(511)

Ease of Use


5 / 5

4.5 / 5

Customer Service


5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Intercom vs Casengo