Vision Helpdesk vs VidGrid

Starting Price

$8.00/month/user

$50.00/month

Best For

Ecommerce Business, Online Business, Software Companies, Support Industry, Web Hosting Companies - Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

Educators, Sales Professionals, Trainers, Project Mangers, and Customer Support teams in medium to large sized businesses.

Rating


4.5 / 5
(27)


4.5 / 5
(28)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • close Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • close Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 132046 thumb
View 4 screenshots 44864 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Vision Helpdesk vs VidGrid

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