Userlike vs Tenfold

Starting Price

$29.00/month

Not provided by vendor

Best For

More than 10,000 companies around the globe rely on Userlike to message their customers. From small and mid-sized companies to large market leaders like Lufthansa, BMW, Porsche and more.

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.6 / 5
(631)
Read All Reviews

4.7 / 5
(147)
Read All Reviews

Ease of Use


4.5 / 5


  • "What we like best is the intuitive operation, the many setting options, the great designs and the uncomplicated handling of the chat."

  • "Ease of implementation, it is very user friendly."


4.8 / 5


  • "Easy to use software, great for seamless Salesforce calls integration."

  • "I love that it links to Salesforce and is so easy to use, it just pops up on the screen when someone calls or I call them."

Customer Support


4.6 / 5


  • "I like the look of the chat widget. Also, the customer support was great - very helpful and friendly."

  • "Great Software with Brilliant Customer Support."


4.8 / 5


  • "Tenfold has been a great solution to our Customer Service Team."

  • "Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently."

Features & Functionality


4.5 / 5


  • "As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money."

  • "Easy layout and clear interface with specific sections. Integration with other colaborative tools like Glip and others."


4.6 / 5


  • "I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in."

  • "Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick."

Value for Money


4.4 / 5


  • "Very Easy to use and a perfect Implement in my website. Best and very fast costumer support."

  • "Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced."


4.7 / 5


Product Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Screenshots

View 5 screenshots 201701 thumb
View 4 screenshots 109908 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Userlike vs Tenfold

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Tenfold vs Userlike