ConnectWise Control vs eDesk

Starting Price

$19.00/month/user

Not provided by vendor

Best For

IT Professionals

From startup to enterprise, eDesk helps online retailers of all sizes take the complexity out of multichannel customer support so they can support more customers faster.

Rating


4.7 / 5
(1573)
Read All Reviews

4.6 / 5
(42)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.6 / 5


  • "Ease of use, it works great and is very feature rich. I like that I can copy and paste files like I was in a remote desktop session."

  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."


4.3 / 5


Customer Support


4.5 / 5


  • "Lots of nice add-ons and features from the community. Quality of the connection to devices is solid with a good network connection."

  • "Works perfect, has streamlined our help desk department."


4.4 / 5


  • "Great if you need to manage a busy customer service inbox."

  • "Ease of controlling the customer service part of the company from one program."

Features & Functionality


4.5 / 5


  • "The interface is top notch, the stability is amazing, customization is top notch. It just works and works very well."

  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."


4.2 / 5


  • "Visualisation of data is perfect for our user to take in. Everything integrates into the same dashboard."

  • "Lots of customization features, supports multiple accounts, multiple languages, all in one place. Supports multi-user and notes."

Value for Money


4.6 / 5


  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."

  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."


4.3 / 5


Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 50221 thumb
View 2 screenshots 197764 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs eDesk

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