ConnectWise Control vs Jira Service Desk

Starting Price

$19.00/month/user

$10.00/month

Best For

IT Professionals

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4.5 / 5
(1537)


4.5 / 5
(226)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
Not provided by vendor

Screenshots

View 5 screenshots 50221 thumb
View 5 screenshots 108510 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs Jira Service Desk

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