ConnectWise Control vs bpm'online service

Starting Price

$19.00/month/user

$25.00/month/user

Best For

IT Professionals

Highly customizable and user-friendly, bpm'online applications help businesses of any size and from any industry automate customer-facing processes and improve operational efficiency.

Rating


4.7 / 5
(1570)
Read All Reviews

4.2 / 5
(4)

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.6 / 5


  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."

  • "Great ease of use, rich with very useful features (for example Remote Toolbox)."


4.2 / 5


  • "Thus, we got a complete view of all touchpoints with a client. Another thing about the bpm'online system is ease of use."

  • "BPM online - Very user friendly and practical CRM offering all the functionality you could possibly need."

Customer Support


4.5 / 5


  • "Works perfect, has streamlined our help desk department."

  • "Ve used several top tier help desk support software programs."


4.8 / 5


  • "I was able to use it right away after it was deployed. Also the support team's proactivity helped."

  • "Their tech support and Academy videos are always at your disposal."

Features & Functionality


4.5 / 5


  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."

  • "Fast to login, fast to connect, many built in features and sorting options, it is just super awesome."


4.5 / 5


  • "We liked the easy customization and user-friendly interface. The scalability and security of our data was also important."

  • "D definitely recommend this product. User interface of bpm¿online is quite user-friendly and looks fresh."

Value for Money


4.6 / 5


  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."

  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."


4.2 / 5


  • "Fantastic service throughout from pre-sales, implementation and on going post implementation support. Cost effective in every aspect."

  • "In addition, implementing the bpm'online CRM is time and cost effective as we were able to use the system right away."

Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 50221 thumb
View 5 screenshots 47981 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs bpm'online service

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