ConnectWise Control vs Qelp

Starting Price

$19.00/month/user

$0.01

Best For

IT Professionals

Telecom operators, Internet service providers, Consumer electronics companies, Software companies, MVNOs, Publishing & Education companies, Retailers and more.

Rating


4.7 / 5
(1571)
Read All Reviews

4 / 5
(1)

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4.6 / 5


  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."

  • "Great ease of use, rich with very useful features (for example Remote Toolbox)."


4 / 5


Customer Support


4.5 / 5


  • "Works perfect, has streamlined our help desk department."

  • "Ve used several top tier help desk support software programs."



Features & Functionality


4.5 / 5


  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."

  • "Fast to login, fast to connect, many built in features and sorting options, it is just super awesome."


3 / 5


Value for Money


4.6 / 5


  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."

  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."



Product Features

  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management

Screenshots

View 5 screenshots 50221 thumb
View 5 screenshots 162696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs Qelp

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