Zoho Desk vs Tracker vs Solarwinds Take Control

Starting Price

$12.00/month

$49.00/month/user

Not provided by vendor

Best For

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

We serve any organization that needs to manage issues more efficiently and professionally.

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.

Rating


4.5 / 5
(1556)


4.5 / 5
(65)


4.5 / 5
(9)

Ideal number of Users

1 - 1000+

2 - 1000+

1 - 499

Ease of Use


4.5 / 5

4.5 / 5

4 / 5

Customer Support


4.5 / 5

5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • check Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • check Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • check Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 153423 thumb
View 5 screenshots 47366 thumb
View 4 screenshots 130083 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zoho Desk vs Tracker vs Solarwinds Take Control

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