AzureDesk vs Customer Support Tickets Analytics

Starting Price

$12.00/month/user

Not provided by vendor

Best For

All businesses

Assists firms in sectors such as retail, software, app vendors, logistics, wholesale, distributors, telecom service providers and ISPs.

Rating


4.5 / 5
(48)
Read All Reviews

5 / 5
(4)

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4.6 / 5


  • "Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate."

  • "Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive."


5 / 5


Customer Support


4.8 / 5


  • "Excellent customer service that's eager to help."

  • "Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up."


5 / 5


Features & Functionality


4.2 / 5


  • "An easy intuitive product to use and was implemented within the same day."

  • "The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts."


4.8 / 5


Value for Money


4.8 / 5


  • "Functional Help Desk with JIRA integration at a great price point."

  • "A smart, simple and cost effective solution for SME trying to manage service desk calls."


4.8 / 5


Product Features

  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • check Email Management
  • check Knowledge Base
  • check Live Chat
  • check Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • check Virtual Assistant
  • check Workflow Management
  • check Alerts / Escalation
  • close Appointment Management
  • close Call Center Management
  • close Email Management
  • close Knowledge Base
  • close Live Chat
  • close Performance Metrics
  • close Queue Management
  • close Self Service Portal
  • close Social Media Integration
  • check Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

View 5 screenshots 63815 thumb
View 5 screenshots 103045 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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AzureDesk vs Customer Support Tickets Analytics

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