Pega Customer Service vs SRM Software

Rating

(0)


3 / 5
(1)

Starting Price

Not provided by vendor

$50,000.00/one-time

Best For

Enterprise businesses across a variety of industries.

Fortune 500 enterprises

Ideal number of Users

1000+

10 - 1000+

Ease of Use


3 / 5

Customer Support


3 / 5

Features & Functionality


4 / 5

Value for Money


3 / 5

Product Features

Not provided by vendor
  • check Alerts / Escalation
  • check Appointment Management
  • close Call Center Management
  • close Email Management
  • check Knowledge Base
  • check Live Chat
  • close Performance Metrics
  • check Queue Management
  • check Self Service Portal
  • close Social Media Integration
  • close Surveys & Feedback
  • close Virtual Assistant
  • close Workflow Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Pega Customer Service vs SRM Software

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share Share Your Comparison of SRM Software vs Pega Customer Service